Role Description The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements Qualifications - Bachelor's degree - Experience with Microsoft Office products and applications Requirements - Experience in Logistics, Distribution or Fulfillment processes Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services • Monitor network performance, identify bottlenecks, and implement enhancements • Provide advanced troubleshooting and problem resolution for SD-WAN environments • Lead network projects, including firmware, patches, vulnerabilities, and documentation • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies • Perform root cause analysis for complex network problems and develop permanent solutions • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance • Provide essential support to voice and data customers, ensuring prompt and effective service delivery • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs • Support change requests and assist in troubleshooting customer configurations • Conduct regular security audits and participate in security incident response activities

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC Cedar Rapids, IA Huntsville, AL TECHNICAL - Cable, Modem, Internet - Phone, Email & Web Chat Support - Networking & Telecommunications - Troubleshooting - Ticketing System - Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. DUTIES - Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment. - Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. - Manage volume of 50-75 tickets, per 8-hour shift. - Learn and support 50+ client accounts, as well as navigate computer systems unique to each member. - Assist customers in diagnosing voice, data, video, and connectivity issues. - Answer questions and provide solutions that ensure an optimal customer experience. - Troubleshoot internet, cable, and modems for business and residential customers. - Document and record phone calls within multiple ticketing systems. - Provide backup assistance for other Technical Support Representatives. - Call hopping and call avoidance are monitored heavily. - Daily attendance is monitored and only 1 absence per month is allowed during the first few months. START DATE & EQUIPMENT - Start Date, May 18, 2026 - Orientation takes place the week of May 11 - Equipment pick-up is the week of May 11 - You will need to maintain your own internet connection - If your home internet goes down, you will need a backup plan to maintain good standing SHIFT - Candidates will choose an early, middle or late 2nd shift schedule - 40-hour workweek, 5-work days, 2-off days - 8-hour shift, 1-hour lunch - Once schedule is chosen, candidates will not be able to change - Early-2nd shift (10am-7pm) - Middle-2nd shift (12pm-9pm) - Late-2nd shift (3pm-12am) - 2 days off per week, not consecutive - Will work 1 Saturday or 1 Sunday per week ENVIRONMENT - Work from home, must have reliable internet, childcare, and minimal distractions. - Your remote, work-from-home address must remain within 90 miles of a corporate office. - It is required for your home office to be hardwired into your internet. - Wi-Fi or hotspots will not be accepted. - Performance Evaluation. - Attendance Evaluation. METRICS & INCENTIVES - Payouts will be based on 5-Key Performance Indicators - AHT (Average handle time) - Schedule Adherence - QA Scores - Attendance - Ticket Errors - Payouts are not paid if on verbal or written warning - Salary increase after 4 months - 401K & PTO Opportunity Job Type & LocationThis is a Contract to Hire position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC Cedar Rapids, IA Huntsville, AL TECHNICAL - Cable, Modem, Internet - Phone, Email & Web Chat Support - Networking & Telecommunications - Troubleshooting - Ticketing System - Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. DUTIES - Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment. - Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. - Manage volume of 50-75 tickets, per 8-hour shift. - Learn and support 50+ client accounts, as well as navigate computer systems unique to each member. - Assist customers in diagnosing voice, data, video, and connectivity issues. - Answer questions and provide solutions that ensure an optimal customer experience. - Troubleshoot internet, cable, and modems for business and residential customers. - Document and record phone calls within multiple ticketing systems. - Provide backup assistance for other Technical Support Representatives. - Call hopping and call avoidance are monitored heavily. - Daily attendance is monitored and only 1 absence per month is allowed during the first few months. START DATE & EQUIPMENT - Start Date, May 18, 2026 - Orientation takes place the week of May 11 - Equipment pick-up is the week of May 11 - You will need to maintain your own internet connection - If your home internet goes down, you will need a backup plan to maintain good standing SHIFT - Candidates will choose an early, middle or late 2nd shift schedule - 40-hour workweek, 5-work days, 2-off days - 8-hour shift, 1-hour lunch - Once schedule is chosen, candidates will not be able to change - Early-2nd shift (10am-7pm) - Middle-2nd shift (12pm-9pm) - Late-2nd shift (3pm-12am) - 2 days off per week, not consecutive - Will work 1 Saturday or 1 Sunday per week ENVIRONMENT - Work from home, must have reliable internet, childcare, and minimal distractions. - Your remote, work-from-home address must remain within 90 miles of a corporate office. - It is required for your home office to be hardwired into your internet. - Wi-Fi or hotspots will not be accepted. - Performance Evaluation. - Attendance Evaluation. METRICS & INCENTIVES - Payouts will be based on 5-Key Performance Indicators - AHT (Average handle time) - Schedule Adherence - QA Scores - Attendance - Ticket Errors - Payouts are not paid if on verbal or written warning - Salary increase after 4 months - 401K & PTO Opportunity Job Type & LocationThis is a Contract to Hire position based out of Huntsville, AL. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.