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Talentuch

Microsoft, SAP, and general IT recruiters | Talent Acquisition Worldwide | Recruitment Outsourcing

Tier 3 SD-WAN NOC Engineer

Network OperationsNetwork OperationsFull TimeRemoteSeniorTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Costa Rica

Posted

43 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureCloudDNSFirewallsGoogle Cloud Platform

Job Description

Tier 3 SD-WAN NOC Engineer

Talentuch

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services • Monitor network performance, identify bottlenecks, and implement enhancements • Provide advanced troubleshooting and problem resolution for SD-WAN environments • Lead network projects, including firmware, patches, vulnerabilities, and documentation • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies • Perform root cause analysis for complex network problems and develop permanent solutions • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance • Provide essential support to voice and data customers, ensuring prompt and effective service delivery • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs • Support change requests and assist in troubleshooting customer configurations • Conduct regular security audits and participate in security incident response activities

Job Requirements

  • Minimum of 5 years of experience in a network operations center or similar environment
  • Extensive experience with SD-WAN technologies and solutions
  • Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs
  • Ability to work on rotating shifts and on-call rotations
  • Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
  • Experience with cloud services (AWS, Azure, GCP) and networking capabilities
  • CCNP certification or equivalent level of knowledge and experience
  • Bachelor’s degree in computer science, Information Technology, or a related field or experience
  • Experience supporting carrier-level data services such as fiber optic and electrical circuits
  • Experience supporting carrier-level voice service such as trunking and hosted phone services
  • Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark

Benefits

  • Fully remote position
  • Competitive salary with bonuses
  • Wide range of Hardware Options
  • Growing company
  • Collaborative and Dynamic Team

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TEKsystems logo

ISP Technician

TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

Full TimeRemoteTeam 10,001H1B No Sponsor

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC Cedar Rapids, IA Huntsville, AL TECHNICAL - Cable, Modem, Internet - Phone, Email & Web Chat Support - Networking & Telecommunications - Troubleshooting - Ticketing System - Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. DUTIES - Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment. - Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. - Manage volume of 50-75 tickets, per 8-hour shift. - Learn and support 50+ client accounts, as well as navigate computer systems unique to each member. - Assist customers in diagnosing voice, data, video, and connectivity issues. - Answer questions and provide solutions that ensure an optimal customer experience. - Troubleshoot internet, cable, and modems for business and residential customers. - Document and record phone calls within multiple ticketing systems. - Provide backup assistance for other Technical Support Representatives. - Call hopping and call avoidance are monitored heavily. - Daily attendance is monitored and only 1 absence per month is allowed during the first few months. 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If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

United States
$15 - $16 / hour
Job Closed
TEKsystems logo

ISP Technician

TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

Full TimeRemoteTeam 10,001H1B No Sponsor

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC Cedar Rapids, IA Huntsville, AL TECHNICAL - Cable, Modem, Internet - Phone, Email & Web Chat Support - Networking & Telecommunications - Troubleshooting - Ticketing System - Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. DUTIES - Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment. - Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. - Manage volume of 50-75 tickets, per 8-hour shift. - Learn and support 50+ client accounts, as well as navigate computer systems unique to each member. - Assist customers in diagnosing voice, data, video, and connectivity issues. - Answer questions and provide solutions that ensure an optimal customer experience. - Troubleshoot internet, cable, and modems for business and residential customers. - Document and record phone calls within multiple ticketing systems. - Provide backup assistance for other Technical Support Representatives. - Call hopping and call avoidance are monitored heavily. - Daily attendance is monitored and only 1 absence per month is allowed during the first few months. 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As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

United States
$15 - $16 / hour
Job Closed
Cartrack logo

Fitment Technician

Cartrack

We invite you to grow your career with us. Apply today and join the future of smart mobility.

Full TimeRemoteTeam 1,001-5,000

Role Description Join a Global Leader in Smart Mobility Solutions. Cartrack Philippines is a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries. As we continue to grow, we are looking for a Fitment Technician based in NCR who enjoys working with vehicles, electronics, and field service. Our work environment is fast-paced, collaborative, and driven by a passion for innovation. At our company, every team member has the opportunity to contribute ideas that enhance efficiency and help shape the future of mobility. Job Responsibilities - Install GPS tracking devices on cars, trucks, and other vehicles - Test and configure GPS devices after installation - Diagnose and fix GPS device or wiring issues - Fill out installation reports and service documentation - Investigate and resolve customer complaints through testing and diagnostics - Handle customer concerns related to device installation Qualifications - Vocational Diploma or Short Course Certificate in Automotive Technology or Industrial Technology major in Automotive or related courses - At least 2 years of relevant work experience in a car/truck dealership or in an automotive service center as: - GPS Installer / Technician - Car Accessories Installer - Automotive Technician / Auto-Electrical Technician / Mechanic - Knowledge in automotive wiring and electronics - Skilled in developing effective and efficient work procedures - Must have a valid driver’s license and owns a motorcycle - Willing and able to conduct fieldwork across Metro Manila and nearby areas if needed Benefits - Regular status after probationary employment - Above minimum wage of the province - Motorcycle allowance - Gas/Mileage claim - Health Insurance/ HMO - Paid overtime/ rest day overtime - Field work within Metro Manila but willing to do outside area if needed Company Description We invite you to grow your career with us. Apply today and join the future of smart mobility.

Philippines
Job Closed
Full TimeRemoteTeam 51-200

Job DetailsJob Location: Remote - TX - Midland, TX 79705Position Type: Full TimeTravel Percentage: Up to 100%Job Shift: DayJob Category: ManufacturingThe Emissions Recovery Technician - ReCAP will lead and perform natural gas re-compression jobs, unsupervised. This person will be responsible for safely and competently conducting re-compression services for customers (pipeline owners/operators). The ideal candidate will display expertise in their craft with significant technical knowledge, be able to foster strong customer relationships, be highly resourceful, and have effective communication & paperwork skills. What You'll Do: Handle, assemble, and repair natural gas compression equipment. Maintain all re-compression equipment as needed pre and post job. Prepare equipment pre-job in shop (preparation/maintenance), help support the shipment and load out of equipment and paperwork, and log/draft the list of equipment loaded Assist in the selection of appropriate re-compression equipment for field services Operate industry related tools and equipment including forklift Perform operations and use troubleshooting procedures to alleviate problems encountered in the field, ensuring safe and efficient field performance from equipment Ensure that an accurate Daily Field Ticket is completed and signed by the customer, and submitted to management by the end of every day Conduct Job Safety Analysis with all onsite personnel prior to onsite work to review and examine re-compression work scope Stops any work when unsafe conditions exist that threaten the safety of people, equipment, and property damage Anticipate patterns and links; look beyond the immediate problem to address wider implications. Respond to customer requirements and address problem solving aspects of all field work Exhibit superior customer service and professionalism in communication with customers, engineers, vendors, contractors, and co-workers Maintain all training requirements and complete training modules in a timely manner to maintain certifications Requirements: Advanced knowledge of natural gas compression and the ability to anticipate, identify and address hazards of projects before issues arise Extensive knowledge in the operation, maintenance repair and troubleshooting of various types of natural gas compression equipment and the ability to troubleshoot and repair all equipment Minimum of 7+ years experience in midstream Oil & Gas Industry with natural gas compression experience High school diploma or GED required; An associate degree or related technical certification preferred Able to exert up to 100 pounds of force occasionally, and/or in excess of 20 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects Heavy travel Qualifications

United States