Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You’ll Do People (75%) - Lead and coach a team of Travel Counselors - Provide regular, documented coaching and feedback to team members - Investigate service and quality errors with a curious mentality, and provide helpful feedback - Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards - Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete - Collaborate with fellow team coaches - share information, achievements, and issues - Listen to calls as required to validate service levels and compliance standards Customer (25%) - Be the voice of Traveler Care for new technological implementations - Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations - Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers - Analyze, act, and communicate results on CSAT performance - Keep the team informed on changes to client travel policies - Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements What We’re Looking For - Previous leadership experience - Excellent listening skills and curious mentality - Customer service oriented - Sabre and/or Apollo experience preferred - Salesforce (case e-mail) experience a plus - Collaborative and passionate about building relationships - Experience making data-driven decisions and achieving financial and service targets Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

• Schedule and chair Falcon Complete Agile ceremonies: stand ups, backlog grooming, retrospectives. • Ensure demos and training to end users are performed, especially for impactful changes to end user’s processes and workflows. • Create and report on team and project metrics. • Triage new tickets submitted to the backlog, prioritize, and assign them. • Maintain a prioritized backlog for the teams and structure according to quarterly objectives. • Remove blockers for the Agile and project teams (e.g., create tickets for access, obtain timely status updates, etc.). • Work with the teams to measure progress and meet objectives. • Support Falcon Complete in our Agile maturity journey and drive process improvements. • Partner with cross-functional teams and advocate for the Agile and project teams. • Create well written user-centered notifications for technical and business audiences and communicate updates timely (e.g. announcements, project updates, process documentation). • Own and drive projects independently while sharing your work frequently. • Work at both a detailed level and a strategic level. • Administration of Jira workflows and automation within the Falcon Complete Jira Projects. • Performs other job-related duties as assigned.

Job Title: Scrum Master Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: CACI is looking for an experienced Agile Scrum Master with strong Agile and SAFe delivery skills. The desired candidate will coach multiple agile teams and use oral and written communications skills to develop great working relationships with stakeholders including customer Product Owners. The candidate will work closely with the release train engineer, and other ART resources to ensure planning, development, testing, and deployment of solutions are performed successfully in an Agile environment. Responsibilities: - Coach and lead an agile team within a scaled agile framework (SAFe) - Facilitate team breakouts to plan work and create PI objectives during PI Planning - Facilitate planning and execution of work during a Program Increment through sprint planning, retrospectives, and demos - Facilitate backlog refinement by collaborating with the product owners and business analysts - Track and remove impediments to improve agile team’s efficiency and effectiveness; reaching out to the larger organizational network for impediment removal; ensuring cross-team coordination - Maintain relevant metrics to understand how well the team is doing and identify areas of improvement - Perform capacity planning to help teams plan iterations and increments - Collaborate with other Scrum Masters to manage dependencies and ensure consistency across teams - Liaison with architects, cyber security SMEs, and other stakeholders; fostering quality communication between engineering disciplines - Manage product releases and dependencies between teams and third parties or between assigned teams and other Scrum teams - Support development of product roadmaps - Coach the team to continuously improve and become a high performing team - Develop new processes and refine existing processes to enhance quality and productivity - Strengthen the presence of the team within the Agile communities of practice and actively contribute to the organization’s Agile Community - Ensure appropriate staffing for assigned Epics and Features - Schedule and allocate work, providing advice and guidance, and resolving problems to meet technical performance and business objectives - Ensure product quality and timeliness of efforts. Qualifications: Required: - Bachelor’s degree or equivalent, and seven years of related experience - Certified Scrum Master or Certified SAFe Scrum Master with significant experience coaching Scrum teams - Excellent written and verbal communication skills - Strong Agile background, with a minimum of three (3) years’ experience leading teams using an Agile Scrum or Scaled Agile approach - Understanding of all elements of software development including planning, development, requirements management, CM, quality assurance, and release management - Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter - Must be a U.S. Citizen and able to pass an IT-1 background investigation. Desired: - SAFe Advanced Scrum Master, SAFe Practitioner, or any other Scaled Agile Certification - Prior Oracle EBS Federal Financial Management experience supporting DoD - Experience with Oracle E-Business Suite, information exchanges, data warehouse - Experience with test automation techniques and tools - Experience with building in software security (BSIMM, security touchpoints) - Experience with continuous deployment models - Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $82,100-$172,400 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Foster the adoption of Agile principles and skills across teams and departments, aligning delivery practices with enterprise strategy. • Coach Scrum Masters, Product Owners, and Agile teams to deepen Agile maturity and cultivate high-performing, self-organizing teams. • Educate and coach teams and leaders on the uptake and adoption of Agile frameworks (e.g., Scrum, Kanban) tailored to organizational needs. • Manage and facilitate Agile ceremonies, workshops, and other key events. • Identify and remove systemic impediments to Agile delivery; influence leadership to support change. • Develop and manage Agile growth and maturity backlogs, implementation plans, and success metrics. • Deliver training to build Agile capability across the organization. • Promote a culture of continuous improvement, learning, and collaboration.