Who We Are Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms. We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. What We Build Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide. - Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application. - Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy. - PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works. These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. Where We’re Headed Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support. Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale. Job Purpose The Success Lead is a member of the Implementation Services team and supports Great Minds in its mission to promote adoption and effective implementation of all curriculum products. Maintaining intimate knowledge of the features and advantages of Great Minds products and services, Success Leads work as part of a regionally based team to support districts and schools to successfully implement Great Minds curriculum. The Success Lead - fosters long-term relationships with district leaders and school leaders, - develops comprehensive implementation plans with partners and monitors progress, and - delivers onsite, job embedded leadership consulting that results in student growth. This role is an exceptional opportunity for skilled instructional coaches, school leaders, district leaders, and education leaders who have done such work in other organizations. Applicants are experienced in leading teams that have implemented Great Minds curricula. While the work is remote, this will also be a highly collaborative position, necessitating a strong sense of teamwork and cooperation in addition to some travel. Responsibilities - Manage a portfolio of strategic district partnerships and serve as the implementation relationship owner for Great Minds customers in a territory - Partner with district and school leaders to plan and execute effective Great Minds implementations. Offer strategies, resources, and professional learning opportunities that support successful implementation, change management, and improved student outcomes - Support district partners in ways that achieve aggressive KPIs designed to rapidly improving student learning outcomes and scale services to support more districts - Provide on-site targeted support to district leaders, school leaders, and coaches. This includes a wide range of support, including school visits and regularly scheduled meetings with partners to monitor and evaluate progress, review data, identify implementation successes and challenges, provide assessment and grading supports, and encourage ongoing PLC and professional learning plans - Facilitate leadership professional learning networks, PD, and coaching sessions - Gather, monitor, and record implementation success metrics at regular intervals, make recommendations to improve instruction and student learning outcomes, and document all significant customer interactions and data - Document and communicate insights about implementation to leadership based on interactions with assigned implementations - Stay abreast of, and share with the organization, the regional trends and factors that influence customer practices, sensitivities, and impacts on educational reforms - Collaborate with Great Minds sales professionals in one or more territories to expand adoptions, plan implementation services, and serve as the primary Great Minds content expert - Plan and execute pre-launch structures and communications by providing content assistance for the sales team, contributing deep content knowledge and responding to customer questions - Serve as a liaison cross all colleagues (Success, Sales team, etc.) interacting with customers in the region - Represent Great Minds through presentations at conferences, and contribute to content in the form of blogs, whitepapers, etc. - Cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality - Perform other duties as assigned Requirements - At least 7 years of experience in education with at least 3 years as a school leader or an instructional coach - Experience managing a portfolio of strategic district partnerships - Experience implementing one of Great Minds curricula and/or an aligned high-quality, knowledge-building curriculum - Proficiency with or alignment to Great Minds instructional design and pedagogy - Demonstrated proficiency in educational consulting or coaching, site-based leadership, curriculum decision making, and professional learning facilitation - Experience with both digital and print education platforms - Knowledge of the factors that drive decision making at all levels of public, charter, and private schools - Clear and succinct writing skills, with the ability to produce implementation plans aligned to the organizational and product vision while honoring districts’ unique contexts - Strong organizational habits necessary for successful goal setting, project management, collective decision making, deadline execution, and record keeping - Ability to make solutions-oriented decisions through flexible thinking in an ambiguous, fast-paced entrepreneurial environment Attributes - Passion for and commitment to the importance of high-quality, knowledge-rich curriculum - Commitment to high standards, instructional quality, and continuous improvement for oneself and others - Receptivity to feedback with a focus on reflective practice - Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity - Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes - Empathy, curiosity, and the desire to continually grow as a learner - Deep belief that every child is capable of greatness Required Education Bachelor's degree Status Full-time Travel The Success Lead may travel up to 50% of the time, depending on location. Tasks while traveling may include the following: - Minimum 50% travel (majority in the Bay Area) - Visit customers sites to support school- and district-level implementation plans - Provide onsite coaching or customer implementation support - Provide sales presentation support - Participate in team meetings - A valid driver’s license and willingness to fly and drive are required to fulfill PD and client service assignments. Location Remote Preferred location (Northern California) The base salary range for this position is $95,000-$105,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives. A cover letter and resume are required to be considered for this position. New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites. Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices. #LI-Remote

Customer Success Team Lead Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. Here is more of what you’ll get to do: - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities You’ll thrive in this role if you have: - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Customer Success Team Lead Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. Here is more of what you’ll get to do: - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities You’ll thrive in this role if you have: - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success Job Description Summary Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Senior Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. In this role the Senior Specialist will focus on supporting issuers, helping them maximize the value of Mastercard's Services portfolio. This involves identifying opportunities to enhance performance, reduce fraud and operational risk, and optimize digital payment experiences through data-driven insights and best practices. It enables the Senior Specialist to accelerate customer understanding, anticipate industry-specific needs, and deliver more meaningful recommendations. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Senior Specialist will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement:• Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business:• Leverage Mastercard Services' offerings, especially Mastercard Business Intelligence solutions, to achieve customer goals and realize value propositions of Mastercard products• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings• Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness:• Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You:• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability• Experience in Payments• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth• Successful track record of identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties• Experience in creative thinking and development of innovative solutions to complex customer challenges• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level• Advanced experience working with both large and emerging Technology, Financial Services, Issuers, Service Providers, and/or digital platform partners• Fluency in Greek and English required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.