Customer Success Team Lead Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. Here is more of what you’ll get to do: - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities You’ll thrive in this role if you have: - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Customer Success Team Lead Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. Here is more of what you’ll get to do: - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities You’ll thrive in this role if you have: - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success Job Description Summary Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Senior Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. In this role the Senior Specialist will focus on supporting issuers, helping them maximize the value of Mastercard's Services portfolio. This involves identifying opportunities to enhance performance, reduce fraud and operational risk, and optimize digital payment experiences through data-driven insights and best practices. It enables the Senior Specialist to accelerate customer understanding, anticipate industry-specific needs, and deliver more meaningful recommendations. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Senior Specialist will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement:• Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business:• Leverage Mastercard Services' offerings, especially Mastercard Business Intelligence solutions, to achieve customer goals and realize value propositions of Mastercard products• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings• Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness:• Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You:• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability• Experience in Payments• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth• Successful track record of identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties• Experience in creative thinking and development of innovative solutions to complex customer challenges• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level• Advanced experience working with both large and emerging Technology, Financial Services, Issuers, Service Providers, and/or digital platform partners• Fluency in Greek and English required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions. This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, ADEM, CASB, and others under the SASE portfolio. Your Impact Product Expertise: Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges. Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations. Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions. Product Adoption: Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs. Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement. Ensure customers achieve operational excellence by fully adopting and optimizing new features. Customer Impact: Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives. Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies. Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution. Qualifications Required Qualifications - 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies. - Advanced knowledge of SASE, SD-WAN, NGFW, ADEM and sophisticated routing protocols such as BGP. - Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs. - Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases. - Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts. - High-level consultative skills, capable of influencing decisions and driving customer success strategies. - Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark. - Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time. - Detail understanding of NoC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network - Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs - Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks - Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs. - Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches - Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus - Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $86,000.00 - $139,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Qualifications Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.