• Manage, mentor, and coach Customer Success Managers, fostering a high-performance culture • Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers • Developing strong customers relationships and effectively communicating with executive stakeholders • Learning customers’ business goals to facilitate delivery of projects and capabilities to support the strategic vision of each customer • Lead quarterly business reviews (QBRs) to assess customer performance, demonstrate ROI, and define strategic initiatives • Develop and execute customer success plans that align Arcadia’s solutions with customer business objectives, ensuring measurable outcomes • Partner with customer success managers in your pod to drive adoption and expansion of Arcadia’s capabilities, increasing customer value and engagement • Act as a trusted advisor, guiding customers on industry trends, best practices, and data-driven decision-making • Define and implement the best practices for account management, issue resolution, and strategic planning • Support team members in managing escalations, resolving complex challenges, and driving customer satisfaction • Collaborate with Product, Engineering, and Implementation teams to relay customer feedback and drive product enhancements • Work closely with the Strategic Growth team to identify upselling and expansion opportunities within assigned accounts • Oversee contract renewals, ensuring proactive engagement and retention strategies • Gain an in-depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs by mastering the Arcadia Product Suite

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. • Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. • Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire. • Conduct web-based training(s) and demonstrations to educate clients on Fieldwire. • Identify customer issues and communicate feedback to our product team for product improvements. • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

Salary: $57,000 Location: Washington, D.C. or remote Want to break into digital fundraising? Middle Seat is a full-service digital consulting firm working with campaigns, nonprofits, advocacy organizations, and causes on the front lines of reproductive justice, racial justice, climate action, immigration rights, and economic justice. We’re looking for a full-time Coordinator to join our texting team – an entry-level role that provides hands-on experience working with large-scale mobile fundraising programs for progressive campaigns and non-profits. This role is a part of the bargaining unit. Why Middle Seat - Competitive salaries and great benefits - We only work for progressive organizations, candidates, and causes - We’re a proudly unionized team — part of the Campaign Workers Guild - Get in on the ground floor of a growing operation Job Responsibilities - Draft fundraising, mobilization, and persuasion text messages in alignment with client voices - Build and proof text builds in our platforms, ensuring accuracy and functionality - Maintain production calendars, reporting databases, and other trackers - Pull, compile, and analyze performance metrics for internal and client reports - Participate in account-specific A/B testing and help implement testing ideas - Collaborate with teammates and clients to review, edit, and schedule texts - Support mobile flows, landing pages, and donation page production - Remain up to date on political news and key progressive issues relevant to fundraising across clients - Attend internal team meetings, client calls, and creative brainstorms - Perform administrative tasks and other responsibilities as requested

• Manage and grow the relationship with Tennis Australia in the clubs and academies space. • Manage and grow relationships with a defined set of providers, clubs, and academies within your assigned region. • Serve as the primary point of contact for clients, ensuring they are maximizing the value of UTR Sports' platforms and tools. • Drive client engagement by helping providers grow their events, improve operations, and achieve their own success metrics. • Foster long-term partnerships through excellent communication, proactive support, and ongoing client education. • Achieve individual revenue targets by ensuring account renewals and identifying opportunities for growth through upsells and cross-sells. • Develop strategies to expand business within existing accounts, focusing on growing participation in UTR Sports-supported events. • Ensure the successful execution of event strategies and promotions in collaboration with your clients to boost participation and revenue. • Regularly assess client needs and provide tailored solutions that drive revenue growth. • Work closely with clients to ensure a high level of satisfaction and success using UTR Sports’ products. • Track and monitor key performance indicators (KPIs) related to client satisfaction, retention, renewals, and account growth. • Develop and implement plans to address any challenges or risks related to account retention. • Continuously assess market trends, competitor activity, and consumer/player behaviors to inform strategic decisions to prevent provider churn and ensure a positive player experience. • Act as a trusted consultant to clients, offering guidance on optimizing their use of UTR Sports' tools to meet their goals. • Consistently meet or exceed revenue and renewal targets, as well as other KPIs related to client satisfaction and account growth. • Monitor and report on account health, renewal likelihood, and potential growth opportunities. • Regularly communicate client feedback and insights to internal teams to ensure UTR Sports' products and services continue to meet client needs. • Collaborate with other UTR Sports teams, including sales, marketing, and customer success, to ensure clients receive a seamless and consistent experience. • Identify areas for process improvement and contribute to the development of strategies that enhance efficiency and service quality. • Utilize internal tools and CRM systems to manage client interactions, track progress, and provide reports on key client and account metrics.