This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a data-savvy Storyteller to join our Analytics team. While our Engineering team builds the pipelines, you will be the bridge between the data and the customer. In this role, you won't just report numbers; you will explain what they mean. You will dig into complex EMR datasets from our Strategic Accounts, identify trends in usage and adoption, and craft compelling narratives that prove the ROI of Suki. You will empower our Customer Success Managers with the insights they need to drive retention and expansion. Key Responsibilities - Data Storytelling & Client Insights - Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn. - Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives. - Translate complex data into simple, actionable insights for non-technical stakeholders. - Strategic Analysis - Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement. - EMR Workflow Analysis: Investigate how Suki interacts with different EMR environments (Epic, Cerner, etc.) to identify friction points or opportunities for deeper integration. - Partner with Customer Success Managers to define success metrics for new pilots and track progress against them. - Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions (like burnout costs or documentation speed) remain defensible and grounded in data. - Dashboarding & Enablement - Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions. - Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis. Qualifications - 1-2 years as a Business Analyst, Data Analyst, or Strategy Consultant, with a healthcare analytics background - Exceptional ability to visualize data. You know the difference between a "chart" and an "insight." Expert proficiency in Google Slides is required. - Strong proficiency in SQL (you can query the data yourself) and Tableau (you can build the dashboard). - Experience working with healthcare data (EHRs, Claims) or usage-based SaaS metrics. - You are curious. When you see a number drop, you don't just report it—you dig in to find out why. - Comfortable presenting findings to internal leadership and occasionally joining external client calls to explain methodologies. Why This Role Matters Suki is poised for exponential growth, and our Analytics function is evolving from a reactive reporting team to a proactive intelligence engine. You will play a pivotal role in this transformation. By moving us beyond simple CSV exports and into deep, strategic analysis, you will help us predict churn before it happens and identify expansion opportunities we would have otherwise missed. You are building the analytical brain that will guide our Customer Success strategy as we scale. Company Description - Named by Fast Company as one of the most innovative companies - Named Google’s Partner of the Year for AI/ML - Named by Forbes as one of the top 50 companies in AI - Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford - Backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others - Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions - Solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties - Dedicated to building a company that fosters inclusion and belonging

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals • Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks • Understands who the stake holders at the customer and at partner, what matters to them, and work backwards. • Cold call customers with lapsed support, with the goal to reactivate support. • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s • Clearly communicate and sell complicated offers, internally and externally • Accurate forecasting, business analysis and sharing insights • Assisting customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resolution) and Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction) • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses • Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) • Impeccable Salesforce hygiene • Manages inbound Renewal inquiries though different Renewals portals • Prioritize workload in order to meet all KPIs, goals and objectives. • Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings • Overachieves target quota • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

• Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals. • Build strong relationships across all customer levels, from end users to IT leaders and senior executives. • Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs. • Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions. • Monitor health scores and proactively take action to maintain or improve account health. • Partner with customers to define critical goals and KPIs, and review progress at regular intervals. • Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption. • Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed. • Create enthusiasm and momentum with clients to support expansion and long-term engagement. • Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.

• Develop and execute a holistic omni-channel CRM strategy • Own end-to-end CRM process oversight • Design and execute multi-channel campaigns • Own the definition, extraction, and validation of CRM audiences • Lead omni-channel segmentation strategies • Develop and manage the omni-channel customer lifecycle • Partner with property and omni marketing teams • Define and track KPIs • Provide creative direction and performance feedback • Maintain a structured quality assurance process • Act as the central point of coordination across omni, CRM, analytics, and gaming teams • Leverage A/B testing, behavioral insights, and predictive analytics to refine CRM tactics