• Design, configure, and administer Microsoft Purview compliance capabilities across the Microsoft 365 environment. • Implement and support eDiscovery Standard and Premium workflows, including: Case creation and management, Custodian and non-custodial data source identification, Legal hold configuration, Search and collection design, Review set preparation, Export and handoff support. • Perform and support Content Search, Audit, and Communication/Collaboration data investigations across Exchange Online, SharePoint Online, OneDrive, Teams, and other supported M365 workloads. • Design and manage retention labels, retention label policies, retention policies, and records management configurations aligned with business, legal, and regulatory requirements. • Support implementation of sensitivity labels and Microsoft Information Protection integrations where they intersect with compliance and governance objectives. • Configure and support Data Loss Prevention (DLP) policies for Microsoft 365 workloads, including tuning, testing, and operational troubleshooting. • Assist legal, compliance, and information governance teams with preservation, collection, defensibility, and chain-of-custody-oriented processes within Microsoft 365 tooling. • Support investigation workflows using Microsoft Purview Audit and related compliance telemetry. • Collaborate with security, messaging, collaboration, and identity teams to ensure Purview solutions align with enterprise architecture and access controls. • Develop operational runbooks, standard operating procedures, governance standards, and technical documentation. • Support role-based access control, least privilege, and administrative segmentation within the Purview and Microsoft 365 compliance ecosystem. • Participate in roadmap planning for information governance, data protection, and compliance modernization initiatives. • Provide Tier 3 support and troubleshooting for escalated Purview, eDiscovery, retention, and compliance policy issues.

Role Description Automus is seeking a Change Management Project Lead with 10+ years of experience working with Oracle Cloud or another ERP / large system implementation. The role involves leading cross-functional discussions at various levels with client HR, Steering Committee, business users, and end users to: - Analyze change readiness - Assess change impacts - Identify risks - Develop training plans and organizational change plans The Change Management Project Lead will also help articulate solutions and recommend best practices to stakeholders. This is a very independent, highly visible client-facing role. Other responsibilities include: - Documenting and executing on change management plan - Conducting change impact assessments - Creating training plans The Change Management Project Lead will work alongside Automus functional consultants and project managers during design, build, and test phases, and will play a key role in guiding the client during end user training in the final solution including: - Go-live readiness - Hyper-care support at go-live Qualifications - Bachelor’s degree in Business, Finance, Accounting, Communications, Technology or other related field - 10+ years progressive experience in a consulting environment or related industry experience, preferable implementing an ERP system - 5+ years’ experience with change management for ERP implementations - Project management experience - Certification in change management (PROSCI) would be an added advantage - Self-motivated, positive attitude, with a can-do approach - Work independently and manage multiple task assignments in a fast-paced environment - Interact effectively with team and clients through in-person meetings, chat, email, phone, and video conferencing as appropriate - Excellent verbal and written communication along with strong analytical skills - Resolve problems in a timely and effective manner, involving project managers and executive management as appropriate - Demonstrate high level computer skills and knowledge in Office 365 (Teams, Outlook, Word, PowerPoint, Excel, Visio) and in Smartsheet - Experience with AI is a plus Requirements - Ability to travel nationwide up to 25% to client site – typically once a month

Location: Work From Anywhere (Canada) - Bilingual Here’s what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/. Here's how you will contribute to the success of the company: Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders. Here's what your day-to-day will look like in this role: - Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives; - Provide training on our products and platform, along with onboarding and sales support to both new and existing customers; - Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings; - Provide pre- and post-sales support; - Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions; - A strong focus on first contact resolution and problem solving in a timely manner; - Handling and taking ownership of internal requests and processes, on behalf of our customers. Here's what you need to have and master to get the job: - 2 years of customer-facing experience - Ability to juggle multiple tasks and priorities - Strong written and verbal communication skills - Strong time management and organizational skills - Excellent knowledge of Microsoft products (Outlook, Teams, Excel) - Experience in a similar, or sales focused role is preferred - Ability to provide a quick turnaround for customer needs - Passionate about the customer experience - A natural, personable, and dedicated team player - Experience in IT is preferred - Bilingualism (French and English) is required Benefits of working at Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you - A friendly and diverse work culture with inclusion and equality at the heart of our actions - Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal) - State-of-the art technology and tools - A results-oriented culture where talent, action, and thinking outside the box are given due recognition - Annual salary review based on performance - Generous and caring colleagues of various professional and cultural backgrounds A flexible total compensation offer - Vacation time that considers your previous experience - Advanced paid hours to recharge your batteries (holidays and mobile days) - Flexible benefits plan that adapts to your needs - Flexible savings fund options - A monthly home internet allowance Considerable growth opportunities - A career path with opportunities to learn and grow - Proximity to your direct manager and open, honest communication to support your development - Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times. #LI-Remote #LI-SG2

• Work closely with a Solution Architect to deliver successful contact center solutions • Provide technical advisory support during business process reviews, helping to identify customer requirements and processes • Provide technical details and solutions for functional User Stories • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Hands-on development of a Solution Design, leveraging best practices and programming principles • Lead a development team in distributing tasks and performing code reviews • Deliver technical end user training and documentation • Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction