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Net Health

Specialized software and analytics that serves the continuum of restorative care, from hospital to home™️

Client Support Representative I – Product Support Representative I

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 501-1,000Since 1993H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

44 days ago

Salary

$17 - $22 / hour

Seniority

Junior

High School1 yr expEnglishOracle

Job Description

Client Support Representative I – Product Support Representative I

Net Health

• Responding to product application support questions from customers and patients • Analyzing problems with software applications to identify problem area(s) and recommend corrective action • Recommending solutions to customer application questions • Establishing and maintaining systems that provide answers to common questions and problems • Interacting with clients to provide and process information in response to inquiries, concerns, and requests about products and services • Troubleshooting client issues, including downloading and updating key software dependencies • Collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues • Researching required information using available resources • Providing internal feedback to resolve issues and/or enhance product based on client feedback • Providing support for a suite of software applications • Retrieving, responding to, and creating cases for client emails within the appropriate service level window • Handling inbound tickets and creating cases following set guidelines and procedures • Following up and making scheduled call backs to clients as necessary

Job Requirements

  • High School Diploma or equivalent GED
  • 1-2 years’ experience in a client service or technical support role
  • Healthcare customer support experience desired
  • Microsoft Office proficiency
  • Google Suite proficiency
  • 1-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, Freshdesk etc.)

Benefits

  • Work-from-anywhere environment
  • Unlimited PTO
  • Comprehensive Benefits Package
  • Employee Resource Groups
  • Casual Dress Code
  • Prioritized Employee Wellness
  • Diversity and Inclusion
  • A Voice
  • New Hire Support
  • Career Development
  • Educational Assistance
  • Employee Referral Bonus
  • Progressive Parental Leave

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