• Lead the sales process from initial inquiry to confirmed booking, utilizing persuasive skills and strong closing techniques to exceed targeted goals • Act as the primary, trusted point of contact for our partner travel agencies, providing personalized and informative services that encourage repeat bookings • Design sophisticated, bespoke itineraries for East and Southern Africa that cater to the most discerning luxury clientele • Monitor bookings and anticipate challenges, serving as the main point of contact to resolve unforeseen issues or emergencies during a client’s trip

Role Description - Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses. - Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools). - Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs. - Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers. - Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently. - Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests. - Follow established service standards, procedures, and escalation protocols to ensure quality and consistency. - Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery. Qualifications - Native / fluent in Danish, both verbal and written. - Proficiency in English (minimum B2 level). - High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage. - Proven experience in customer service, order management, or a similar client-facing role. - Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems). - Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach. - Ability to multitask, manage priorities, and maintain accuracy under pressure. - Basic technical understanding or interest in products/services relevant to the company’s field. - Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment. Requirements - Excellent remuneration package based on experience, skills and performance. - Working schedule: Monday to Friday, 09:00 AM - 18:00 PM. - Be part of a dynamic and creative team with positive and friendly atmosphere. - 23 working days of paid annual leave. - Guidance and tools to reach career potential.

• Inside Sales & Customer Support: Assist renters with placing utility orders • Phone Support: Make outgoing calls to follow up • Additional Client or Other Support as time allows

• Provide Level 1 specialized support to customers of Kashio's payment platform. • Handle complex and high-priority cases, prioritizing, escalating, and providing end-to-end follow-up of tickets from opening to resolution and closure. • Document procedures, lessons learned, and operational improvements for the area. • Propose and implement improvements in ticket classification, handling, and documentation. • Coordinate with N2 support and other technical teams when appropriate. • Ensure response times are aligned with defined SLAs. • Assist in training new agents on the L1 support team.