WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES: As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: - Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. - Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. - Driving customer adoption through effective onboarding and training processes. - Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. - Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. - Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. - Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. - Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. - Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. - Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. - Collaborating with customers to develop joint success plans. - Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. - Mentoring other team members, sharing your expertise and assisting in their professional development. - Participating in the interview process to help identify and onboard talented individuals to the team. - Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Requirements REQUIRED QUALIFICATIONS: - Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus - 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail - A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. - A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. - Prior experience collaborating with Development teams. - Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. - 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,) - Experience with programming or scripting languages and familiarity with APIs and web services - Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. - Prior experience working in a software company in a technical customer-facing role is essential. - Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. - A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. - Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. - A clear and concise verbal and written communicator, capable of conveying complex information effectively. - Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. - Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.  COMPENSATION INFORMATION: Compensation Range: $220,000-$240,000. The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.  BENEFITS - Why Cyera? - This position has a range between $220K to $240K OTE. Base salary will be based on your skills, qualifications, experience, and location. - Ability to work remotely, with office setup reimbursement - Unlimited PTO - Paid holidays and sick time - Health, vision, and dental insurance - Life, short and long-term disability insurance Please apply if your experience is close but doesn’t fulfill all requirements. Cyera is building a particular company, and we’re hiring Cyerans with different backgrounds, perspectives, and experiences. Location Requirements null

Role Description As Head of Customer Success at ablefy, you own the entire revenue growth of our existing customer base. You will manage the entire Customer Success function - strategically, operationally, and culturally. Your mission is simple but ambitious: drive sustainable growth through world-class Customer Success. You will professionalize how we work, bring structure and reliability into our processes, and ensure every customer interaction is thoughtful, consistent, and impactful. At the same time, you'll stay close to the customer, acting as the voice of the customer internally and a trusted, proactive partner externally. This is a hands-on leadership role: you will manage and grow the team while personally owning a small portfolio of key accounts and setting the gold standard for what great CSM looks like at ablefy. Responsibilities - Develop and execute a clear Customer Success strategy aligned with ablefy's growth ambitions. - Drive revenue growth through CSM, focusing on retention & churn reduction, product adoption, expansion & share of wallet. - Translate customer insights into scalable success motions and into goals and tasks for the team. - Cultivate robust, long-lasting customer relationships, acting as a proactive partner as customers scale. - Tailor engagement to each customer's maturity stage, empowering them with the right resources, product insights, and strategic guidance. - Build a strong network of ablefy advocates and foster a thriving customer community. - Be the voice of the customer internally, ensuring customer needs clearly influence decisions. - Own and manage escalations, ensuring smooth resolution of complex or technical issues. - Drive adoption of ablefy's full product suite, including European compliance tools, flexible payment and checkout solutions, subscription and recurring revenue modules. - Maintain a tight feedback loop with Product, Tech, and Compliance, translating customer needs into product requirements, feature improvements, better overall customer experience. - Analyze customer data to understand engagement, predict risks, and uncover growth opportunities. - Deliver actionable insights that enable data-driven decisions across the company. - Professionalize Customer Success (define and document clear SOPs, establish reliable processes and ways of working, obsess over details). - Bring strategy and structure into a fast-moving startup environment without slowing momentum. - Ensure Customer Success is predictable, scalable, and dependable. - Build, mentor, and lead a high-performing Customer Success team. - Set a culture of ownership, customer empathy, and excellence. - Lead by example - as a great CSM yourself. - Align team goals with ablefy's growth trajectory and customer-first philosophy. Qualifications - Minimum 2 years of leadership experience in Customer Success or related roles, ideally within B2B SaaS, fintech, or digital commerce. - Proven experience building, scaling, and leading high-performing Customer Success teams. - Strong understanding of digital entrepreneurs and online business models, payment processing & checkout flows, subscription-based and recurring revenue models, cross-border transactions and European compliance requirements. - A growth mindset with a clear focus on retention, expansion, and customer lifetime value. - Strong analytical skills and confidence working with CS metrics such as churn, NPS, and product adoption. - A hands-on mentality — you enjoy being close to customers and leading from the front. - The ability to bring structure, clarity, and reliability into fast-moving, complex environments. - Excellent communication skills and strong stakeholder management across Product, Tech, and Compliance. - Strong alignment with ablefy's mission to build innovative, compliant, and scalable solutions for digital businesses. - Fluency in German and English. Benefits - Paid time off – 30 vacation days. - A competitive salary. - A personal training and development budget of €1,500 per year. - Responsibility and trust from day one. - Individual coaching and further training to support you in your development. - A free BVG ticket. - Employee discounts at numerous companies (e.g. at the gym or in online stores). - Pension program with company match up to 30% of employee contributions. - A culture of equity and inclusion where you are appreciated for the person you are.

Results-driven marketing agency focused on helping Social Security Disability (SSD) law firms grow through strategic TV and digital marketing, automation, and lead generation. We operate in a fast-paced, performance-driven environment where client experience, communication, and execution are critical to success. Location: Remote U.S or Canada-based Job Summary: We are seeking a Customer Success Specialist to serve as the primary point of contact for client communication and a key connector between our clients and internal teams. This role is ideal for someone early in their career who is organized, responsive, and people-oriented, and who thrives in a fast-paced, client-facing environment. You will not be responsible for developing strategy—instead, you will ensure that communication is clear, consistent, and that client needs are effectively relayed, tracked, and supported across teams. This position also offers a growth path into sales or account leadership roles based on performance. Responsibilities - Serve as the main point of contact for all client communication (email, phone, messaging, Zoom, Teams) - Build strong, professional relationships with clients through consistent and proactive communication - Schedule and participate in client check-ins, follow-ups, and status updates - Act as a liaison between clients and internal teams (Marketing, Operations, Delivery) to ensure alignment and follow-through - Track client requests, updates, and communication in CRM systems (e.g., Pipedrive) - Ensure client deliverables, updates, and reports are communicated in a timely and organized manner - Gather client feedback and relay it to the appropriate internal teams - Support client satisfaction through responsiveness, organization, and follow-through - Assist in identifying opportunities to enhance the client experience Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required) - 1–3 years of experience in customer service, client support, or a client-facing role - Recent graduates are encouraged to apply - Experience in retail, hospitality, or other customer-facing environments is a plus - Strong communication and interpersonal skills - Highly organized with strong attention to detail and follow-through - Comfortable managing multiple conversations and priorities simultaneously - Professional, positive, and solutions-oriented mindset - Familiarity with CRM tools (e.g., Pipedrive) is a plus

Your role at Dynatrace - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. - Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. - Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. - Help communicate, escalate and advocate on behalf of the customer. - Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeed - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 3+ years of experience - Excellent English and Italian written and spoken skills; fluency in other European languages is highly valuable - Experience working with large enterprise customers, including executive leadership - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. ; web and application server technologies (such as Apache, IIS, WebSphere, WebLogic, and JBoss; java , javascript etc.) - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.