• Own end-to-end Microsoft 365 and Intune architecture across corporate production, dev, and demo environments, including tenant strategy, governance, and lifecycle management. • Build, automate, and maintain multi-tenant demo and test environments with seeded data, realistic users, and scripted resets for Engineering, Product, and Sales teams. • Standardize and streamline Intune device management: Autopilot, enrollment, configuration and compliance policies, Win32/MSIX app packaging and deployment, patching, and reporting for Windows and macOS endpoints. Manage iOS and Android MDM as needed. • Own laptop deployment configuration, including establishing golden Windows images, standard baselines, and endpoint hardening policies in partnership with the Security team. • Implement reusable infrastructure-as-code and automation (PowerShell, Microsoft Graph, Bicep/Terraform, CI/CD) for environment provisioning and policy enforcement. • Collaborate with the Security team to define and enforce Entra ID policies, including conditional access, MFA, RBAC/PIM, and zero trust configurations — integrating with our Okta-centric identity ecosystem. • Manage M365 tenant administration across multiple environments, including app registrations, Graph API scopes, licensing optimization, and Entra configuration. • Provide Tier 3 support and root-cause analysis for Microsoft platform issues; build monitoring, alerting, and reporting to proactively identify and resolve problems before they impact employees. • Create and maintain clear documentation, runbooks, architecture diagrams, and golden configurations; enable self-service where practical. • Partner with Engineering and Product on validation scenarios and with Sales on accurate, compelling demo environments; track KPIs on environment readiness and Intune adoption.

• Take part in skill-building workshops • Gain hands-on experience in a professional setting • Collaborate with team members and mentors to complete a business project • Work on teams to solve a problem identified as critical to Pratt & Whitney’s growth through innovation, technology development, and continuous improvement • Prepare a professional presentation based on the innovative solution identified

• Own configuration of Workday HCM across Core HCM, Payroll, Absence, Benefits, Compensation, Time Tracking, Learning, Talent, and Recruiting. • Own configuration of Workday Financials across General Ledger, Banking & Settlements, Procurement, Expenses, and Accounting Center. • Manage condition rules, validations, business processes, and security assignments for HR and Finance-related functionality. • Own configurations of Workday Supply Chain modules such as Procurement, Inventory, Supplier Accounts, and Strategic Sourcing. • Own configurations of Workday Security, Integration and request that are Core to Workday and shared across different modules. • Own configurations for 3rd party applications as needed. • Maintain configuration documentation and version control through Change Control governance processes. • Provide support for all Workday service requests and incidents from Operations teams. • Research, diagnose, and resolve Workday functional problems, escalating to Workday Community or AMS partners as needed. • Serve as SME on Workday updates/releases, testing new features, and advising leadership on adoption. • Partner with HR, Finance and Supply Chain Operations to analyze process pain points and deliver Workday-enabled solutions. • Liaison with IS on integrations, security frameworks, and data governance. • Contribute to HRIS, Finance Systems, Supply Chain and IS governance committees, ensuring system changes follow change control processes. • Identify opportunities to streamline HR, Finance and Supply Chain processes using Workday tools. • Participate in optimization projects and provide input on roadmap priorities. • Train HR, Finance and Supply Chain users and managers on new or updated system functionality.

• Develop and execute roadmap plan to continue to maximize client invoice process efficiency in partnership with Billing process owner • Lead cross functional engagement to identify, prioritize and implement Billing system process improvements • Works on issues requiring the analysis of data, relevant factors and resolves problems. • Works in collaboration with senior staff when dealing with complex issues, larger clients, accounts, projects, analyses and internal relationships. • Engage with global business process owners to define business requirements, draft test cases and cut-over activities ensuring alignment with other collaborators • Comply with corporate policies, procedures, and other compliance areas • Monitor internal controls and SoPs for the billing sub-process • Lead invoice process system administrative responsibilities • Assess Oracle releases to recommend relevant implementation for RTI client invoice processes • Train users on new features and provide ad-hoc support, training and troubleshooting support • Prioritize, design and test reports, as needed • Maintain and update appropriate process documentation and training materials • Recommend and monitor metrics to measure billing workflow efficiency and effectiveness • Manage project invoice portfolio (50%) • Manage project portfolio to create and process client invoices to reduce unbilled balances • Serve as primary resource for resolving invoice billing process technical questions • Establish proper communication channels with various business functions and respond appropriately to technical invoice process concerns