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ABB logo
ABB

Helping industries outrun with our leading technologies in electrification and automation. go.abb/outrun

Senior Field Service Technician

Location

Virginia

Posted

64 days ago

Salary

$83.3K - $133.3K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglish

Job Description

Senior Field Service Technician

ABB

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements • Support the certification process of Associate Field Service Technicians and Field Service Technicians • Coach technicians and supervise complex site activities • Act as trainers when needed, for team members and customers • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available • Proactively identify potential equipment failures and recommend corrective actions • Contribute to customer satisfaction by building and maintaining positive relationships • Identify potential new sales opportunities while addressing customer needs and communicate them internally • Identify opportunities for product and quality improvements • Provide recommendations to management for improving operations and customer service • Follow safety protocols and maintain safe work and environmental practices • Report unsafe practices and incidents

Job Requirements

  • Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 8+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
  • Collaborates well with others
  • Advanced level of ability to use Microsoft Office products
  • Moderate ability to Project Manage using MS Project or Excel
  • Advanced ability to write test plans and reports detailing test results
  • Advanced ability to stay organized and meet deadlines on administrative duties
  • Works with a sense of urgency and ownership; until the job is complete!
  • Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

  • Health, Life & Disability insurance options
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Choice between two medical plan options
  • Choice between two dental plan options
  • Short Term Disability – up to 26 weeks – Company paid
  • Long Term Disability – 60% of pay – Company paid
  • Retirement 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)
  • Parental Leave – up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program
  • 11 paid holidays
  • Vacation provided based on years of service

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