• Act as the primary point of contact for members at the start of their journey, providing proactive outreach to guide them through the online onboarding process until they are successfully placed in care. • Facilitate the successful booking of the initial evaluation appointment, ensuring members are matched and scheduled with the appropriate clinical provider. • Communicate insurance eligibility information to members, helping them understand their coverage and financial responsibility early in the process. • Serve as the first line of defense for members experiencing tech issues during account setup, portal navigation, or digital form completion. • Identify and address common questions or barriers to care with empathy and urgency, ensuring no member "drops off" during the enrollment phase. • Operate within Zendesk and other internal platforms to document member interactions and investigate tiered escalation needs. • Work closely with the clinical and billing teams to resolve complex onboarding hurdles and help create documentation for a "frictionless" entry experience.

Role Description As a member of the Services & Solutions Team, this role plays a key part in the delivery of Technical Solutions in the Americas. It supports regional and global objectives to establish RS as the first-choice technical destination for customers and strategic supplier partners, while liaising closely with adjacent Solutions teams across Custom Order Solutions, Procurement Solutions, and Supply Solutions. Our customers include industrial manufacturing plants, machine builders, & system integrators. Technical Solutions supports our customers throughout the lifecycle of their projects, with both self-help and live support. Our services range from basic product selection to consultation and design. Through close collaboration with Product and Supplier Management, the team also contributes to stronger supplier relationships by establishing confidence in RS’s technical competence and solution capability. Responsibilities - Product applications & support - Provide product specific answers to questions escalated to Technical Support through a variety of channels including the ticketing system, customer support, phone, email, chat, etc. - Product selection based on specifications - Competitive cross-reference - Product questions - For pneumatic and mechanical components, perform sizing calculations using digital sizing tools and/or Excel. - Seek to understand the customer’s application and investigate opportunities to provide a solution rather than a single part - Ensure support cases are properly documented in the Service Desk applications - KPIs, Continuous Improvement, & Operational Efficiency - Monitor personal performance metrics including case volumes, SLA, revenue attribution, and customer engagement. Focus on continuous improvement. - Assist with the development & adoption of tools that improve operational efficiency - Identify & document self-help resources that can be utilized by salespeople & customers - Training & Development - Participate in a training & development program, including basic and advanced supplier training - Assist with training sales teams and other personnel. - Collaboration: Region / Group / Cross-department - Collaborate with Technical Product Support Specialists, Application Engineers, Customer Service teams, Product & Supplier Management, & sales teams to ensure customer satisfaction - Collaborate with global peer teams on customer issues & best practices - Job may require infrequent travel for meetings & training (less than 5%) Qualifications - Two-year technical or 4-year college degree preferred, or 5+ years equivalent industry work experience related technical or sales position - Knowledge of selecting & sizing fluid power components, including components of cylinders, valves, air preparation, fittings, and accessories - Familiar with calculations for cylinder force, cylinder air consumption, cylinder speed, flow - Knowledge of mechanical motion components including servo motors, gearboxes, encoders, pulleys & belts, chains & sprockets, bearings, couplings, etc. - Familiar with how to size and select components based on technical application requirements - Ability to read pneumatic & mechanical schematics - Familiar with industrial electrical controls & electronic components - Intermediate level mathematical skills including the use of formulas and performing calculations - Ability to understand customer needs, research answers, and present a solution that is best for the customer and RS - Passionate about helping customers find solutions to their challenges - Strong interpersonal, written, & verbal communication skills - Proficient with Microsoft Office applications (Word, Excel, Outlook, Teams, etc) Desirable Skills & Experience - Experience selecting & applying technical products in RS’s line card including pneumatics, mechanical transmission, automation & control, board-level electronics, connectors, power products, test & measurement, etc - Prior experience in technical sales, industrial distribution, or application engineering - Prior hands-on experience with pneumatic & mechanical motion components in a maintenance role - Ability to read pneumatic & mechanical schematics Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Role Description Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward. This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact. - Part-time, remote position (12–15 hours per week) - Coverage needed starting May 8 through the summer - Opportunity to continue in a PRN/on-call capacity after summer Pay & Benefits - $15–$20 per hour (based on experience) - Hotel discounts - Supportive, team-oriented culture - Opportunity for continued PRN work and growth Key Responsibilities - Respond to inbound inquiries from web-based lead sources - Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) - Build rapport with prospective residents and families - Schedule tours and appointments for communities - Collaborate with sales, marketing, and executive teams - Accurately track and manage leads in company systems - Deliver exceptional customer service with every interaction Qualifications - Positive, "can-do" attitude and strong attention to detail - Excellent verbal and written communication skills - Ability to quickly connect and build trust with others - Comfortable working independently in a remote environment - Strong organizational and time management skills - Proficiency with computers and CRM systems - Team-oriented mindset with a customer-first approach Physical Requirements - Ability to sit and work at a computer for extended periods Why Join Us? At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer. Apply Today! If you're ready for a flexible, remote role where you can make a difference, apply now—we'd love to hear from you!

Role Description JST is currently seeking a SharePoint Support SME to join our team. The SME must provide day-to-day comprehensive support for designing, developing, testing, documenting, and maintaining AMD SharePoint environment and sites. Activities will focus on, but are not limited to, SharePoint Online architecture, workflows, document libraries, collaboration sites, and integration with Microsoft 365 applications. This is a full-time remote position. This position is contingent upon contract award. Responsibilities - Maintain and update OCFO SharePoint Online tools, applications, and site collections. - Ensure compliance with governance, security, and data management policies. - Develop, configure, and maintain workflows using modern tools such as Power Automate and Power Apps. - Support legacy workflows created in SharePoint Designer as needed. - Troubleshoot and de-bug broken workflows, codes, and previously developed tools as needed. - Partner with AMD staff to design, implement, and evolve SharePoint solutions that support contracting tools, workflows, and business processes. - Integrate SharePoint with other Microsoft 365 services (Teams, OneDrive, Outlook) to enhance collaboration and efficiency. - Document processes, configurations, and procedures required for effective management, reporting, and auditing of SharePoint activities. - Provide user guidance and training materials to support adoption. - Recommend and implement enhancements to improve usability, efficiency, and performance of the SharePoint environment. - Ensure alignment with AMD operational and strategic objectives. - Manage SharePoint based contract file storage system. - Utilize SharePoint Lists for acquisition-related tracking (e.g., COR certification tracking, GPC metrics, closeout tracker, requisition timeliness, contract data lists). - Host Acquisition Center of Excellence (ACE) pages and dashboards on SharePoint Sites and Site Collections. - Develop Power Apps, including custom forms used to streamline internal workflows (e.g., GPC Nomination, COR Nomination, IGCE Request, PR Checklist Review). - Create Power Automate flows supporting data collection, routing, approvals, notifications, and data refresh processes. Qualifications - 10+ years of extensive experience in a related field. - Bachelor's degree in information systems, data analytics, computer science or a related field. - Experience supporting contract management systems & acquisition data environments. - Experience developing dashboards, reports, & data visualizations. - Ability to manage multiple tasks & priorities in a fast-paced environment. Requirements - MUST have a Public Trust clearance. - MUST be able to pass a US Government Security Clearance. Benefits - Full benefit package. - Collaborative work environment. - Strong company culture. - Encouragement for veterans and military spouses to apply.