RS Group

Role Description This role is offered on a Permanent basis. It is a flexible role, with the option to work fully remotely or from any of our UK office locations. We’re looking for a skilled and solutions-focused SuccessFactors Consultant to join our Global People Technology team. In this exciting role, you’ll lead the design, configuration, and optimisation of our People Technology platforms, ensuring they align seamlessly with HR processes and business needs. You’ll play a key role in enhancing our digital HR ecosystem and delivering impactful, scalable solutions across our global organisation. What you will be doing: - Partner with HR Centres of Excellence to gather requirements and translate them into technical solutions. - Lead functional design workshops and document business processes and system requirements. - Configure and maintain SuccessFactors modules, workflows, permissions, and data models. - Manage People Technology projects, including implementations and enhancements. - Maintain system documentation and ensure compliance with data privacy and security standards. - Collaborate with internal teams and external vendors to deliver high-quality solutions. Qualifications - Strong understanding of HR processes and experience creating functional design documents. - Excellent communication and influencing skills across diverse stakeholder groups. - Skilled in system testing, validation, and handover to support. - Experience in project or programme management, including working with multiple stakeholders. - SAP SuccessFactors certifications in relevant modules and experience in end-to-end implementations (desirable). - Demonstratable analytical and problem-solving capabilities. Benefits - Annual performance bonus. - Enhanced maternity and paternity leave. - Private healthcare. - Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. - Support for neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome. - Support for women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. - Inclusive benefits and programs that reflect the diverse identities and experiences of our employees. - Enhanced support for all individuals, including the diverse needs of trans and non-binary colleagues—such as voice coaching, gender affirmation surgery (including facial surgery), and other medically necessary services. - Access to resources and programs tailored to the unique needs of all employees, regardless of gender identity or expression. - Additions to fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. Company Description RS is a global solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions – the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. - Our market today is large, fragmented, local in nature and digitally immature. - Only a few international distributors serve it, with many regional and local providers, who largely trade offline. - We stock over 2,500 supplier brands, 500k products and 61% of our sales are digital. - We are committed to Making Amazing Happen for a better world and our Vision is to become first choice for customer, suppliers, our people, and communities. - RS is committed to creating an inclusive environment where people thrive. - We recognise that a diverse and representative workforce is critical to our success. - Our aim is to create a business where people can be their true selves. - In line with our D&I policy, we recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.

Role Description This role is accountable for Middle and Back Office application contract management portfolio and for ensuring we have a clear lifecycle plan for our applications so that we avoid them becoming end of life or out of support. You will manage contract renewals for these applications globally underpinning our Middle & Back Office platforms. The portfolio of applications will evolve to meet the needs and growth of the RS Group business across EMEA, APAC and the Americas. The role also provides hands-on operational oversight of managed service suppliers, ensuring contractual service obligations, SLAs and commercial commitments are met. What You Will Be Doing - Maintenance of the policies, standards and processes needed to support the contractual renewal process and working closely with Finance to ensure proactive budget forecasting. - Ensure that all supporting documents are executed in a timely manner to support the contract renewal framework. - Responsible for shaping Investment proposals, raising purchase orders and ensuring a consistent process for invoice approvals. - Budget management of the operating costs for Application services including being responsible for the monthly and annual forecasting of these budgets. - Responsible for the compliance and governance of managing vendor licence agreements & entitlements through our service partners covering usage, renewals & license rationalisation. - Responsible for the financial management and controls for the relevant contract costs including invoice approvals, and the identification and delivery of any appropriate service credits. - Collaborate with Service Design and Integration (SD&I), the application support partners, technology teams, PMO (Project Management office) to ensure contracts and financial data is captured, documented and correctly managed when new services are introduced into Middle & Back Office teams. - Support Keep the Lights program by working with the Technology Delivery teams to ensure these and any other projects requiring changes to Application services are successfully delivered to time, cost and quality. - Responsible for the effective management of financial data, knowledge, operating procedures etc. related to Middle & Back Office application services, and the maintenance of appropriate service catalogues or portfolios. - Identify and implement appropriate cost saving opportunities related to contract renewals. - Ensure that vendors provide quotes in a timely fashion, engaging procurement where needed to support contract renewal negotiations. - Initiate Continuous Improvement activities leveraging internal teams and external partners to reduce costs and bring greater efficiencies where possible, particularly where Transformation activities are within the service partners contract. - Maintain financial reporting for Middle & Back Office application services, aligned to IS&T standards. - Support the monitoring of supplier performance against SLAs, OLAs and contractual commitments, escalating issues to the Managed Services Manager where required. Qualifications - Excellent vendor management capabilities including experience of negotiating and managing contract renewals. - Strong verbal & written communication skills. - Management of budgets in excess of £5M and experience of managing to budget and evidence of driving successful cost savings initiatives. - Strong numerical skills, with the ability to analyse pricing, licensing metrics, and renewal forecasts accurately. - Excellent multitasking and organisational abilities, capable of managing multiple renewals, deadlines, and stakeholders simultaneously. - Possesses a continuous improvement mindset and can drive efficiencies with people, process and procedures. - Proficient in honouring, enforcing and maintaining corporate policies. Benefits - Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme). - Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership. - Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts. - Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values. Company Description We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries. We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Role Description As a member of RS’ EMEA Corporate Account team and direct report to the VP Corporate Accounts for EMEA, the EMEA Industry Sector Director is responsible for defining and executing the strategic vision for Process Manufacturing industries (Food & Beverage, Chemical Manufacturing, Pharmaceuticals), across the EMEA region. This role ensures alignment between strategic development plans and objectives, drives industry-specific growth, builds strategic external and internal partnerships, and supports regional teams in achieving their business objectives. - Be the go-to person for the region to lead the industry strategic approach. - Build industry knowledge material with content for marketing, sales, services, and other stakeholders. - Identify market credentials (value, customers), key players by market, market trends, industry needs, growth opportunities, and industry threats. - Understand key stakeholders and influencers of the industry ecosystem, their strengths, weaknesses, and market positioning. - Understand customer pain points, decision-making processes, and buying cycles. - Have a deep understanding of how products & services are consumed in the industry. - Gather best sales practices & customer experience with the dedicated sales team across the EMEA region. - Collaborate with marketing, value-added solutions, and product teams to tailor offerings to industry demands. - Develop and implement a sustainable EMEA strategy for the sector, aligned with corporate goals. - Coordinate plans with regional leaders to adapt strategies to local contexts. - Collaborate with the sales effectiveness team to define the right qualification process. - Support direct team and local teams in strategic deals and major bids and tenders processes. - Monitor common performance metrics and ensure consistent execution across markets. - Gather & share local best sales and business practices on the Process Manufacturing platform. - Represent the company at industry events, conferences, and with key clients. - Build and maintain relationships with C-level executives and decision-makers. Qualifications - A proven and successful track record in a senior corporate account management position. - Experience of working for a company of scale and/or complexity that provides value-added services. - Strategic and commercial approach with demonstrable knowledge of purchasing patterns and behaviors of corporate customers. - Knowledge and proven track success record within Food & Beverage (F&B), Chemicals, or Pharmaceutical industries. - Financially astute in respect to the management of P&L, budgets, costs, etc. - Proactive, results and performance-focused with the ability to take confident decisions. - Excellent interpersonal skills, a natural leader and team player. - Able to manage people effectively in both direct and indirect/matrix environments. - High levels of personal initiative, professionalism, self-motivation, credibility, and integrity. - Flexible with the ability to adapt to the needs of the company. - Fluent in English (essential) and any other language (desirable). - Proven intercultural skills. Benefits - Investment in your development and wellbeing. - Commitment to building a diverse and inclusive culture. - Focus on ethical, responsible, and committed actions towards Environment, Social, and Governance (ESG) initiatives. Company Description At RS we’ve been solving engineering problems for over 80 years. Our purpose? Making amazing happen for a better world. We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Come and join us and over 9000 employees worldwide – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

Role Description The Senior Software Engineer, Microservices - Identity works within a team on new and existing Identity Microservices. You will have a collaborative approach to solving problems, and an ownership mentality when it comes to addressing production issues. What You Will Be Doing - Work within your team as a Senior Engineer on the Identity suite of APIs and services. - Collaborate between agile teams and domains. The Stack - Development in Java, NodeJS, Spring Boot, ReactJS - Auth0 for API Authentication and Authorisation - Knowledge or Experience of AWS – Lambda, SNS, SQS, Identity and Access Management (IAM), NoSQL databases (DynamoDB) - Infrastructure as code (IaC) using pipelines and automation (GitLab CI) - Postman, Apollo GraphQL, Adobe Digital Commerce - Introspection and observability tooling (Datadog) Qualifications - A minimum of 10 years experience in information technology development and engineering. - Enterprise Frameworks: Spring Boot, Spring Cloud, Spring Security - API Design & Integration: Building and securing RESTful APIs and ideally, GraphQL - Database Management: Proficiency in relational (MySQL, ORACLE) and NoSQL (DynamoDB, Redis) databases. - Cloud Platforms: Experience deploying to AWS - Containerisation & CI/CD: Hands-on experience with Docker and automated deployment pipelines - Mentoring & Leadership: Guiding junior developers, leading design reviews, and promoting team coding standards - Strong collaboration, teamwork and relationship building skills across multiple levels and functions in a technology organization. - Ability to listen, build rapport, and credibility with your colleagues. - Ability to lead change using positive and collaborative methods. - Able to communicate technical or complex subject matter to colleagues in other teams, as well as stakeholders. - Okta Auth0 Experience Benefits - Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme) - Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership - Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts - Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values Company Description We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries. We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Role Description This is an exciting opportunity to join a well-established PPE Team as a Business Development Manager to help the continued delivery of excellence in the UK and Ireland. - Liaise with senior contacts to secure new business wins. - Manage and identify a portfolio of New Business Targets. - Accountable to deliver against a pre-agreed sales budget. - Sell added value within a portfolio and deliver increases where required. - Research target sectors and product ranges to add new opportunities to the pipeline. - Work seamlessly with colleagues and suppliers to best support the role. - Activities include: - Identifying potential targets - Development of product ranges - Development of other associated sectors - Cold calling - Networking with suppliers Qualifications - Proven track record in delivering significant new business wins, over a sustained period, ideally in a similar environment. - Experience of delivering on an ambitious target and demonstration of pipeline execution. - Understanding and use of negotiation skills. - Ability to manage onboarding of new wins liaising with all relevant partners within the business to ensure a smooth transition. - Ability to manage a seamless transition when handing over the contracted customer to an Account Manager. Company Description At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. - We offer service and product solutions. - We send out a parcel every 2 seconds, to over 130 countries. - We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. - We want people who are curious, like doing things differently, and value empathy in partnerships. - We invest in development and wellbeing, committed to our Environment, Social and Governance (ESG) action plan.

Role Description This is a field-based role, and we are currently looking for someone based on the West Coast of Norway. As a Corporate Account Manager at RS Components, you will strategically manage a portfolio of corporate customers, ensuring effective deployment of national contracts and consistent execution across all sales districts. You will work closely with field sellers, ADRs, and local stakeholders to drive revenue, strengthen customer engagement, and expand RS’s presence within targeted vertical markets. Your role includes: - Developing and implementing tailored account plans. - Identifying growth opportunities. - Negotiating contracts and ensuring compliance with agreed terms. - Analysing customer needs and introducing value‑added solutions to increase share of wallet. - Collaborating with internal teams, including marketing, to execute initiatives that accelerate customer growth and maximise business results. What You Will Be Doing: - Manage a portfolio of national corporate customers, driving growth through tailored solutions and strategic account plans. - Develop and execute sales strategies that maximise revenue, margin, and customer engagement. - Coordinate closely with internal teams – field sales, supply chain, digital, finance, marketing, and technical experts – to deliver strong customer outcomes. - Lead the deployment of national and EMEA contracts, ensuring consistent implementation and compliance across all sites. - Analyse markets, customer potential, and competitive trends to uncover new opportunities and expand share of wallet. - Act as the main point of contact for strategic national opportunities, negotiating commercial and legal terms that benefit both parties. - Identify and implement value‑added solutions that address customer procurement, inventory, and maintenance challenges. - Build a strong network within customer organisations, mapping decision‑makers and expanding influence. - Prospect for new business, monitor tenders, and ensure accurate CRM data and opportunity tracking. - Collaborate with marketing to drive targeted activities that accelerate customer growth. Qualifications - Proven experience managing corporate customer portfolios and driving growth through tailored, solution‑focused strategies. - Strong background in B2B sales and ideally experience within the MRO (Maintenance, Repair & Operations) sector. - Ability to develop and execute strategic account plans to maximise sales, margin, and ROI. - Confident communicator and collaborator, skilled at coordinating with internal teams and influencing senior stakeholders. - Solid contract negotiation skills (commercial and legal terms) with a focus on mutually beneficial outcomes. - Strong analytical mindset, able to assess customer potential, analyse markets, and identify growth opportunities. - Experience deploying and managing national or multi‑site contracts within a complex organisation. - Ability to identify customer challenges and implement value‑added solutions with technical experts. - Excellent planning, prioritisation, and CRM management skills. - Commercial mindset with the ability to prospect, secure new business, and expand share of wallet. - Bachelor’s degree in Business, Marketing, or a related field; professional sales certifications are a plus. - Fluent Norwegian language skills. Benefits - Financial – pension and saving scheme, group life insurance, quarterly bonus. - Wellbeing – health insurance, occupational injury insurance, extended occupational injury insurance. - Lifestyle – travel insurance, company car. - Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values. Company Description We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries. We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Role Description The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. - Developing a solid and trusting relationship between major key clients and company - Resolving key client issues and complaints - Developing a complete understanding of key account needs - Anticipating key account changes and improvements - Managing communications between key clients and internal teams - Assist and coordinate account team assigned to each client - Strategic planning to improve client results - Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance - Collaborating with sales team to maximize profit by up-selling or cross-selling - Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training - Meeting all client needs and deliverables according to proposed timelines - Analyzing client data to provide customer relationship management - Expanding relationships and bringing in new clients Qualifications - Bachelor’s degree in marketing, business administration, sales, or relevant field - Four to five years’ previous work experience in sales, management, key account management, or relevant experience - Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills - Able to analyze data and sales statistics and translate results into better solutions - Strong negotiation skills, with ability follow-through on client contracts - Proven results of delivering client solutions and meeting sales goals Requirements - Exceptional work ethic - Inherent technical aptitude - Ability to build and strengthen relationships with customers Company Description Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. - We provide global access to an unrivalled range of over 750,000 stocked industrial products. - Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. - We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. - We are one team. We deliver brilliantly. We do the right thing. We make every day better. - These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. - Together, we can make great things happen. Aim for amazing and beyond.

Role Description Here at RS, we have a fantastic Commercial Leadership opportunity to lead the development of our Value-Added Solutions function. The Head of Value-Added Solutions is a critical role within the UK Sales structure, responsible for driving commercial strategy, accelerating revenue growth, and developing strong customer partnerships across all sectors. Working in partnership with the Heads of Corporate, Internal and Field Sales teams, this role provides strategic leadership to the Business Development Managers within the Value-Added Solutions sales team, ensuring the delivery of profitable sales performance, market expansion, and exceptional customer experience. A highly collaborative position, you will work closely with Operations, Supply Chain, Marketing, and Product and EMEA functions to deliver a compelling end to end offering, as well as partnering across the Sales leadership team to develop our services opportunities and further our customer service offering. What you will be doing - Sales Strategy & Leadership - Develop and execute the Value-Added sales strategy to achieve revenue, margin, and growth targets. - Lead, inspire, and coach a high‑performing sales team, setting clear objectives and KPIs. - Analyse market trends, competitor activity, and customer insights to identify new business opportunities. - Build and maintain a strong sales pipeline across existing and emerging sectors. - Customer & Market Development - Foster strong, long-term relationships with key customers, industry partners, and distributors. - Position the organisation as a trusted advisor through solution-based selling and sector expertise. - Represent the business at industry events, exhibitions, and customer forums. - Have a genuine interest in, and be empathetic towards, the customer’s needs, challenges and objectives. - Commercial Management - Collaborate with Finance to develop accurate budgets, forecasts, and performance reporting. - Team Development - Recruit, onboard, and continually develop sales talent. - Create a culture of accountability, high performance, and continuous improvement. - Deliver regular training and development to enhance product knowledge and sales skills. - Operational Excellence - Implement sales & Solution processes, tools, and performance dashboards to drive efficiency and insights. - Ensure compliance with relevant standards, certifications, and industry regulations. - Work closely with Marketing to ensure strong brand representation and effective go‑to‑market strategies. What you will bring - A background of excelling in senior sales leadership. - Strong commercial acumen with a track record of delivering sustained revenue and margin growth. - Deep understanding of Value-Added solutions, standards, and customer requirements. - Exceptional relationship-building and negotiation skills. - Strong analytical skills with the ability to interpret data to drive strategy. - Experience leading and developing geographically dispersed sales teams. - Demonstrate an experience of working with or supporting an industrial maintenance strategy, a MRO procurement strategy, eProcurement, or managed inventory solutions. - Demonstrate an ability to matrix manage across multiple stakeholders to deliver exceptional results. - Demonstrate experience of success through applying a consultative solution-based sales technique. What would make you stand out - Continuous Improvement qualifications and / or experience. - Experience of working in a B2B environment such as industry, industrial distribution, logistics or business services sector, especially if in a value selling environment. - Business process mapping and optimisation. - Capability in business planning and project management. Benefits - Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme). - Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership. - Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts. - Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values. Ready to Make Amazing Happen? Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here. Apply now and make RS a part of your journey.

Role Description The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. - Developing a solid and trusting relationship between major key clients and company - Resolving key client issues and complaints - Developing a complete understanding of key account needs - Anticipating key account changes and improvements - Managing communications between key clients and internal teams - Assist and coordinate account team assigned to each client - Strategic planning to improve client results - Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance - Collaborating with sales team to maximize profit by up-selling or cross-selling - Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training - Meeting all client needs and deliverables according to proposed timelines - Analyzing client data to provide customer relationship management - Expanding relationships and bringing in new clients Qualifications - Bachelor’s degree in marketing, business administration, sales, or relevant field - Four to five years’ previous work experience in sales, management, key account management, or relevant experience - Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills - Able to analyze data and sales statistics and translate results into better solutions - Strong negotiation skills, with ability follow-through on client contracts - Proven results of delivering client solutions and meeting sales goals Location - Salt Lake City, UT - Remote/Office Location/Hybrid: Field Based - Employment Type: Full-Time Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Change Analyst Location: Remote (UK) Permanent RS Group is looking for an experienced Change Analyst to join our Service Operations team. This role is ideal for a proactive and detail-oriented individual who can coordinate and govern change activity across the organisation, ensuring a consistent, controlled, and well-managed approach. You will play a key role in operating the Change Management process end-to-end, acting as a central point of contact for all change-related activity while working closely with stakeholders across the business. What you’ll be doing - Manage the Change Management process end-to-end, ensuring adherence to governance and best practices. - Act as a key point of contact within Service Operations for all Change Management activities. - Review and coordinate global product changes and system releases. - Ensure robust business impact and risk assessments are completed and validated. - Plan and communicate business/service outages and maintenance windows. - Coordinate and facilitate weekly Change Advisory Board (CAB) meetings. - Engage and communicate effectively with business stakeholders at all levels. - Maintain and communicate the Forward Schedule of Change (FSC). - Conduct post-implementation reviews, capturing lessons learned and improvement actions. - Track and ensure completion of improvement actions, with appropriate stakeholder sign-off. - Support the Release Management process and attend Release Board and Project Release meetings. - Build and maintain strong relationships with third-party partners and internal resolver teams. - Drive continuous improvement initiatives through trend analysis and insight. - Contribute to Problem Management activities, particularly for major or recurring incidents. - Produce and present key reports, metrics, and performance insights. - Participate in monthly governance meetings with managed service providers (MSPs). About you You’re a highly organised and confident Change Analyst who thrives in a fast-paced, collaborative environment. You’re comfortable managing multiple priorities, engaging with a wide range of stakeholders, and ensuring processes are followed without compromising agility. You bring a structured and analytical mindset, with the ability to challenge where needed and drive improvements. You communicate clearly and effectively, can influence decision-making, and remain calm under pressure—especially when managing critical or high-impact changes. You’re proactive in identifying opportunities for improvement and take ownership of seeing initiatives through to completion. What you’ll need - Experience in IT Operations or Service Support within a global or regional organisation. - Strong working knowledge of ITIL v4 and its practical application. - Experience managing SLAs, KPIs, and service improvement initiatives. - Excellent communication and stakeholder management skills. - Ability to remain composed and effective in high-pressure situations. - Strong analytical and problem-solving capabilities with a proactive approach. Desirable skills - ITIL Practitioner or ITIL v3 Expert certification. - Experience with ServiceNow or similar ITSM tools. - Understanding of Agile and Waterfall delivery methodologies. - Exposure to enterprise-scale systems, platforms, and infrastructure environments. The extras you’ll get: At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​ - Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​ - Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​ - Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​ - Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery​ - Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. ​ Our purpose? Making amazing happen for a better world. ​ We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ​ We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. ​ We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​ Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​ #LI-GJ1 #LI-REMOTE