RS Group

Role Description Here at RS, we have a fantastic Commercial Leadership opportunity to lead the development of our Value-Added Solutions function. The Head of Value-Added Solutions is a critical role within the UK Sales structure, responsible for driving commercial strategy, accelerating revenue growth, and developing strong customer partnerships across all sectors. Working in partnership with the Heads of Corporate, Internal and Field Sales teams, this role provides strategic leadership to the Business Development Managers within the Value-Added Solutions sales team, ensuring the delivery of profitable sales performance, market expansion, and exceptional customer experience. A highly collaborative position, you will work closely with Operations, Supply Chain, Marketing, and Product and EMEA functions to deliver a compelling end to end offering, as well as partnering across the Sales leadership team to develop our services opportunities and further our customer service offering. What you will be doing - Sales Strategy & Leadership - Develop and execute the Value-Added sales strategy to achieve revenue, margin, and growth targets. - Lead, inspire, and coach a high‑performing sales team, setting clear objectives and KPIs. - Analyse market trends, competitor activity, and customer insights to identify new business opportunities. - Build and maintain a strong sales pipeline across existing and emerging sectors. - Customer & Market Development - Foster strong, long-term relationships with key customers, industry partners, and distributors. - Position the organisation as a trusted advisor through solution-based selling and sector expertise. - Represent the business at industry events, exhibitions, and customer forums. - Have a genuine interest in, and be empathetic towards, the customer’s needs, challenges and objectives. - Commercial Management - Collaborate with Finance to develop accurate budgets, forecasts, and performance reporting. - Team Development - Recruit, onboard, and continually develop sales talent. - Create a culture of accountability, high performance, and continuous improvement. - Deliver regular training and development to enhance product knowledge and sales skills. - Operational Excellence - Implement sales & Solution processes, tools, and performance dashboards to drive efficiency and insights. - Ensure compliance with relevant standards, certifications, and industry regulations. - Work closely with Marketing to ensure strong brand representation and effective go‑to‑market strategies. What you will bring - A background of excelling in senior sales leadership. - Strong commercial acumen with a track record of delivering sustained revenue and margin growth. - Deep understanding of Value-Added solutions, standards, and customer requirements. - Exceptional relationship-building and negotiation skills. - Strong analytical skills with the ability to interpret data to drive strategy. - Experience leading and developing geographically dispersed sales teams. - Demonstrate an experience of working with or supporting an industrial maintenance strategy, a MRO procurement strategy, eProcurement, or managed inventory solutions. - Demonstrate an ability to matrix manage across multiple stakeholders to deliver exceptional results. - Demonstrate experience of success through applying a consultative solution-based sales technique. What would make you stand out - Continuous Improvement qualifications and / or experience. - Experience of working in a B2B environment such as industry, industrial distribution, logistics or business services sector, especially if in a value selling environment. - Business process mapping and optimisation. - Capability in business planning and project management. Benefits - Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme). - Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership. - Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts. - Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values. Ready to Make Amazing Happen? Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here. Apply now and make RS a part of your journey.

Role Description The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. - Developing a solid and trusting relationship between major key clients and company - Resolving key client issues and complaints - Developing a complete understanding of key account needs - Anticipating key account changes and improvements - Managing communications between key clients and internal teams - Assist and coordinate account team assigned to each client - Strategic planning to improve client results - Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance - Collaborating with sales team to maximize profit by up-selling or cross-selling - Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training - Meeting all client needs and deliverables according to proposed timelines - Analyzing client data to provide customer relationship management - Expanding relationships and bringing in new clients Qualifications - Bachelor’s degree in marketing, business administration, sales, or relevant field - Four to five years’ previous work experience in sales, management, key account management, or relevant experience - Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills - Able to analyze data and sales statistics and translate results into better solutions - Strong negotiation skills, with ability follow-through on client contracts - Proven results of delivering client solutions and meeting sales goals Location - Salt Lake City, UT - Remote/Office Location/Hybrid: Field Based - Employment Type: Full-Time Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Change Analyst Location: Remote (UK) Permanent RS Group is looking for an experienced Change Analyst to join our Service Operations team. This role is ideal for a proactive and detail-oriented individual who can coordinate and govern change activity across the organisation, ensuring a consistent, controlled, and well-managed approach. You will play a key role in operating the Change Management process end-to-end, acting as a central point of contact for all change-related activity while working closely with stakeholders across the business. What you’ll be doing - Manage the Change Management process end-to-end, ensuring adherence to governance and best practices. - Act as a key point of contact within Service Operations for all Change Management activities. - Review and coordinate global product changes and system releases. - Ensure robust business impact and risk assessments are completed and validated. - Plan and communicate business/service outages and maintenance windows. - Coordinate and facilitate weekly Change Advisory Board (CAB) meetings. - Engage and communicate effectively with business stakeholders at all levels. - Maintain and communicate the Forward Schedule of Change (FSC). - Conduct post-implementation reviews, capturing lessons learned and improvement actions. - Track and ensure completion of improvement actions, with appropriate stakeholder sign-off. - Support the Release Management process and attend Release Board and Project Release meetings. - Build and maintain strong relationships with third-party partners and internal resolver teams. - Drive continuous improvement initiatives through trend analysis and insight. - Contribute to Problem Management activities, particularly for major or recurring incidents. - Produce and present key reports, metrics, and performance insights. - Participate in monthly governance meetings with managed service providers (MSPs). About you You’re a highly organised and confident Change Analyst who thrives in a fast-paced, collaborative environment. You’re comfortable managing multiple priorities, engaging with a wide range of stakeholders, and ensuring processes are followed without compromising agility. You bring a structured and analytical mindset, with the ability to challenge where needed and drive improvements. You communicate clearly and effectively, can influence decision-making, and remain calm under pressure—especially when managing critical or high-impact changes. You’re proactive in identifying opportunities for improvement and take ownership of seeing initiatives through to completion. What you’ll need - Experience in IT Operations or Service Support within a global or regional organisation. - Strong working knowledge of ITIL v4 and its practical application. - Experience managing SLAs, KPIs, and service improvement initiatives. - Excellent communication and stakeholder management skills. - Ability to remain composed and effective in high-pressure situations. - Strong analytical and problem-solving capabilities with a proactive approach. Desirable skills - ITIL Practitioner or ITIL v3 Expert certification. - Experience with ServiceNow or similar ITSM tools. - Understanding of Agile and Waterfall delivery methodologies. - Exposure to enterprise-scale systems, platforms, and infrastructure environments. The extras you’ll get: At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​ - Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​ - Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​ - Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​ - Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery​ - Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. ​ Our purpose? Making amazing happen for a better world. ​ We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ​ We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. ​ We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​ Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​ #LI-GJ1 #LI-REMOTE

LOCATION: Remote, Melaka or Johor CONTRACT TYPE: Full time Permanent Are you passionate about building strong customer relationships and driving commercial growth? Join RS as an Account Manager, where you’ll manage a portfolio of customers, uncover new business opportunities, and position RS as the trusted supplier of choice in your territory. What You’ll Do - Manage and grow relationships with existing customers. - Identify and engage target customers to generate new business. - Drive upselling and cross-selling to achieve sales targets. - Collaborate with internal teams to deliver value-added solutions aligned to customer needs. - Maintain accurate CRM and sales data to support forecasting and marketing insights. - Use data-driven decision-making to ensure compliance with pricing and service agreements. - Resolve customer issues and partner with teams to improve customer experience and NPS. - Participate in product trainings, marketing initiatives, and continuous improvement activities. - Uphold company standards and compliance across all processes. About you If you have the following skills and experience, we want to hear from you: - Over 3 years’ experience in Account Management or Strategic Business Development and proven track record in industrial field sales, preferably in Industry / MRO / Electronics. . - Strong negotiator and communicator; builds effective relationships. - Results‑driven with solid financial, analytical, and time‑management skills. - Skilled in procurement understanding, value selling, and meeting KPIs. - Collaborative, proactive, and committed to continuous learning. - Proficient in SAP and Microsoft tools. The extra’s you’ll get At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including sales incentive bonu, remote flexibility, 13th month salary and many more. What to do next Wherever you are on your journey, your next step with us is full of opportunity! Just click the ‘Apply Now’ button. You’ll need to create an account and attach your CV and answer a few questions, and you can attach a cover letter if you like. We will get back to you as soon as we can after the closing date to let you know if we’d like to arrange an interview. We are RS Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 830,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Join over 7,000 colleagues worldwide. Together, we can make great things happen. Aim for amazing and beyond. #LI-Onsite #LI-TS1

Location: Beijing, China Report to: Sales Manager, China II Role Purpose To optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales. What you will be doing in this role - Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets. - To drive significant sales growth within assigned territory through effective and long-term customer relationships to position RS as a preferred supplier. - Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations. - Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes. - Use financial and customer data to analyse and drive compliance to preferential terms / service level contracts and ensure profitability. - Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS). - Participate in product training, marketing campaigns, and continuous improvement projects. - Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives. How you make a difference in this role You will make a difference by building effective relationships with customers to understand their needs, driving significant sales growth, and providing tailored solutions that enhance customer satisfaction and loyalty. Your proactive approach and collaboration with internal teams ensure exceptional service and contribute to achieving sales targets and business objectives. What experience we expect from you Essential Skills & Experience - Over 3 years’ experience in Account Management or Strategic Business Development and proven track record in industrial field sales, preferably in Industry / MRO / Electronics. - Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative. - Effective negotiator and influencer with outstanding written and verbal communication skills. - Strong interpersonal skills for forming and maintaining positive relationships at all levels. - Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience. - Results driven, with focus on profit margin. - Financial and business awareness with good analytical skills. - Strong planning, prioritization, and time management skills. - Desire to continuously learn and develop. - Collaborative, respects others, and values different opinions and perspectives. - Knowledge of SAP and Microsoft packages. Desirable Skills & Experience - Knowledge in e-commerce business. - Experience working in a Matrix organization. - Project management and Automation & Control experience. #LI-Remote #LI-SY1

About RS Group Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond. Key Account Manager Job Description - Developing a solid and trusting relationship between major key clients and company - Resolving key client issues and complaints - Developing a complete understanding of key account needs - Anticipating key account changes and improvements - Managing communications between key clients and internal teams - Assist and coordinate account team assigned to each client - Strategic planning to improve client results - Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance - Collaborating with sales team to maximize profit by up-selling or cross-selling - Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training - Meeting all client needs and deliverables according to proposed timelines - Analyzing client data to provide customer relationship management - Expanding relationships and bringing in new clients Location: Mobile, AL Remote/Office Location/Hybrid: Field Based Employment Type: Full-Time About the role The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. What we’re looking for Essential - Bachelor’s degree in marketing, business administration, sales, or relevant field - Four to five years’ previous work experience in sales, management, key account management, or relevant experience - Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills. - Able to analyze data and sales statistics and translate results into better solutions - Strong negotiation skills, with ability follow-through on client contracts - Proven results of delivering client solutions and meeting sales goals A bit about you As a professional representing RS Group, we insist on exceptional standards, a sense of urgency, and a commitment to add value for our customers. You’ll need an exceptional work ethic, an inherent technical aptitude, and the ability to build and strengthen relationships with our customers. Are you ready to explore the possibilities? Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination. #LI-CC1 #LI-REMOTE

Location: Shenzhen, China Report to: Sales Manager, China Role Purpose To optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales. What you will be doing in this role - Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets. - To drive significant sales growth within assigned territory through effective and long-term customer relationships to position RS as a preferred supplier. - Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations. - Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes. - Use financial and customer data to analyse and drive compliance to preferential terms / service level contracts and ensure profitability. - Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS). - Participate in product training, marketing campaigns, and continuous improvement projects. - Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives. How you make a difference in this role You will make a difference by building effective relationships with customers to understand their needs, driving significant sales growth, and providing tailored solutions that enhance customer satisfaction and loyalty. Your proactive approach and collaboration with internal teams ensure exceptional service and contribute to achieving sales targets and business objectives. What experience we expect from you Essential Skills & Experience - Over 3 years’ experience in Account Management or Strategic Business Development and proven track record in industrial field sales, preferably in Industry / MRO / Electronics. - Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative. - Effective negotiator and influencer with outstanding written and verbal communication skills. - Strong interpersonal skills for forming and maintaining positive relationships at all levels. - Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience. - Results driven, with focus on profit margin. - Financial and business awareness with good analytical skills. - Strong planning, prioritization, and time management skills. - Desire to continuously learn and develop. - Collaborative, respects others, and values different opinions and perspectives. - Knowledge of SAP and Microsoft packages. Desirable Skills & Experience - Knowledge in e-commerce business. - Experience working in a Matrix organization. - Project management and Automation & Control experience. #LI-Remote #LI-SY1

About RS Group Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond. About the Role Role Purpose The Key Account Manager focused on Business Development (KAM-BD) is responsible for achieving outsized growth within their assigned account base. These customers consist mainly of high potential customers which currently have a lower share of wallet purchase history with RS. The KAM-BD must build and maintain strong relationships with the customer and will be the main point of contact for higher potential customer opportunities, working closely with an assigned inside sales support team. Responsibilities - Identify Market Opportunities: Stay updated on industry trends and identify potential growth areas and emerging markets within the assigned market - Develop Strategic Business Plans: Create actionable plans to capitalize on identified opportunities, aligning with company goals - Build and Maintain Relationships: Establish and nurture relationships with key stakeholders and decision-makers within the high potential accounts - Conduct Competitor Analysis: Analyze competitors to understand their strengths and weaknesses, and develop strategies to differentiate the company - Sales Forecasting and Reporting: Provide accurate sales forecasts and regular reports on account performance and market conditions - Negotiate Contracts: Negotiate terms and conditions with clients to secure profitable deals while maintaining strong relationships - Collaborate with Internal Teams: Work closely with the inside sales, customer service, technical solutions and other teams to ensure client needs are met and opportunities are maximized - Develop Strong Supplier Partnerships: Work closely with key suppliers to provide products and services that deliver great solutions to solve customer needs - Adopt a Solution Selling Mindset: Focus on understanding the client's unique challenges and needs, then tailor your sales approach to offer customized solutions that address those specific issues, rather than just pushing products or services. - Engage in Continuous Learning and Development: Stay informed about new products, services, and market conditions to provide the best solutions to clients. How I make a difference in this role The Key Account Manager focused on Business Development drives company growth by identifying and engaging high potential accounts. They build strong relationships, understand client needs, and offer tailored product and service based solutions. Key tasks include market research, competitor analysis, contract negotiation, collaboration with internal teams and accurate sales forecasts. They focus on customer growth and retention through upselling and cross-selling. Continuous learning is essential to stay updated on market trends and new products. Their proactive, strategic approach ensures long-term success and competitiveness for the company. Org Structure Reports to a Field Sales Manager. Member of a field sales team. Works closely with the inside sales team. Candidate Requirements Essential Skills & Experience - New business skill to grow high potential customers - Effective communication with customers, suppliers, and employees - Strong negotiation skills to help win profitable business - Strategic thinking to develop long-term account plans - B2B market experience and expertise within an industrial product category - Problem-solving to address client challenges with innovative solutions - Sales forecasting to predict sales trends and provide accurate reports - Networking to build and maintain a robust network of industry contacts - Customer relationship management to foster and maintain strong client relationships - Adaptability with the skills to adjust strategies based on market changes and client needs - Analytical skills to analyze data to make informed business decisions - Sales tools including CRM systems like Salesforce.com or equivalent Desirable Skills & Experience - Experience within the industrial automation and supply industry Essential Qualifications (Must be evidenced at offer stage) - 5+ years of previous experience in business development for a distributor - 5+ years of previous experience working within industrial B2B industry - Bachelor’s degree or equivalent work experience Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination. #LI-CC1 #LI-REMOTE

Role Description As a member of the Services & Solutions Team, this role plays a key part in the delivery of Technical Solutions in the Americas. It supports regional and global objectives to establish RS as the first-choice technical destination for customers and strategic supplier partners, while liaising closely with adjacent Solutions teams across Custom Order Solutions, Procurement Solutions, and Supply Solutions. Our customers include industrial manufacturing plants, machine builders, & system integrators. Technical Solutions supports our customers throughout the lifecycle of their projects, with both self-help and live support. Our services range from basic product selection to consultation and design. Through close collaboration with Product and Supplier Management, the team also contributes to stronger supplier relationships by establishing confidence in RS’s technical competence and solution capability. Responsibilities - Product applications & support - Provide product specific answers to questions escalated to Technical Support through a variety of channels including the ticketing system, customer support, phone, email, chat, etc. - Product selection based on specifications - Competitive cross-reference - Product questions - For pneumatic and mechanical components, perform sizing calculations using digital sizing tools and/or Excel. - Seek to understand the customer’s application and investigate opportunities to provide a solution rather than a single part - Ensure support cases are properly documented in the Service Desk applications - KPIs, Continuous Improvement, & Operational Efficiency - Monitor personal performance metrics including case volumes, SLA, revenue attribution, and customer engagement. Focus on continuous improvement. - Assist with the development & adoption of tools that improve operational efficiency - Identify & document self-help resources that can be utilized by salespeople & customers - Training & Development - Participate in a training & development program, including basic and advanced supplier training - Assist with training sales teams and other personnel. - Collaboration: Region / Group / Cross-department - Collaborate with Technical Product Support Specialists, Application Engineers, Customer Service teams, Product & Supplier Management, & sales teams to ensure customer satisfaction - Collaborate with global peer teams on customer issues & best practices - Job may require infrequent travel for meetings & training (less than 5%) Qualifications - Two-year technical or 4-year college degree preferred, or 5+ years equivalent industry work experience related technical or sales position - Knowledge of selecting & sizing fluid power components, including components of cylinders, valves, air preparation, fittings, and accessories - Familiar with calculations for cylinder force, cylinder air consumption, cylinder speed, flow - Knowledge of mechanical motion components including servo motors, gearboxes, encoders, pulleys & belts, chains & sprockets, bearings, couplings, etc. - Familiar with how to size and select components based on technical application requirements - Ability to read pneumatic & mechanical schematics - Familiar with industrial electrical controls & electronic components - Intermediate level mathematical skills including the use of formulas and performing calculations - Ability to understand customer needs, research answers, and present a solution that is best for the customer and RS - Passionate about helping customers find solutions to their challenges - Strong interpersonal, written, & verbal communication skills - Proficient with Microsoft Office applications (Word, Excel, Outlook, Teams, etc) Desirable Skills & Experience - Experience selecting & applying technical products in RS’s line card including pneumatics, mechanical transmission, automation & control, board-level electronics, connectors, power products, test & measurement, etc - Prior experience in technical sales, industrial distribution, or application engineering - Prior hands-on experience with pneumatic & mechanical motion components in a maintenance role - Ability to read pneumatic & mechanical schematics Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Project Manager Location: Remote (UK) Permanent RS Group is seeking an experienced and versatile IS&T Project Manager to join our team on a permanent basis. This role suits someone who can deliver a wide range of technology initiatives spanning infrastructure, applications, SAP, data, cybersecurity, and systems integrations while working confidently with cross‑functional teams in a dynamic enterprise environment. You’ll be responsible for planning, executing, and delivering projects to agreed timelines, budgets, and quality standards, partnering closely with internal teams and external suppliers. What You’ll Be Doing - Project Planning: Develop and maintain comprehensive project plans that align customer requirements with business objectives, coordinating technical teams and stakeholders across all phases of delivery. - Resource Management: Manage project resources, including people, budgets, and materials, to ensure successful delivery. - Risk & Issue Management: Identify, assess, and mitigate risks and issues throughout the project lifecycle. - Stakeholder Management: Engage effectively with stakeholders to understand requirements, manage expectations, and evaluate alternative solutions. - Technical Oversight: Provide technical direction and oversight to ensure infrastructure projects are delivered on time, within scope, and to the required quality standards. - Project Closure: Ensure projects are formally closed, lessons learned are captured, and outcomes are reviewed to support continuous improvement. About You You’re a well-rounded IS&T Project Manager with experience delivering a variety of technology change initiatives. You’re able to quickly understand different technical domains including SAP, enterprise applications, integration layers (API, middleware), infrastructure, and data and translate them into clear and structured delivery plans. You operate confidently in complex environments, managing multiple stakeholders and keeping delivery on track with a calm, organised, and proactive approach. What You’ll Need Demonstrated delivery across a range of IS&T initiatives, such as: - SAP projects (enhancements, module changes, small‑change delivery, integrations) - Application upgrades, configuration changes, and rollouts - Integration projects involving APIs, middleware, or third‑party platforms - Infrastructure and cloud upgrades - Data platform or reporting initiatives - Cybersecurity, compliance, and access‑related projects Project Management Expertise - Strong experience with PPM tooling and structured project governance - Working knowledge of Agile and Waterfall approaches - Advanced PM certification (e.g., APM, PMP, Prince2) Technical Understanding A practical understanding of: - SAP landscapes and integration points - Core enterprise application architecture - Infrastructure components (servers, networks, cloud) - Data, APIs, middleware, and security fundamentals Key Skills & Attributes - Excellent communication and stakeholder management - Strong leadership and cross‑team coordination - Structured problem-solving with a delivery‑focused mindset - Effective time management and prioritisation - Ability to work in a fast-paced, evolving environment The extras you’ll get At RS, as well as the usual employee benefits you’d expect from an FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​ Help for people to take control of ongoing Health conditions, such as diabetes or asthma, with £500 a year available for monitoring & consultation​ Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​ Support for Women at different life stages, from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​ Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery​ Additions to Fertility coverage, including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. ​ Our purpose? Making amazing happen for a better world. ​ We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ​ We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. ​ We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​ Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​ #LI-GJ1 #LI-REMOTE