Ylopo is a next-generation Complete Digital Marketing Solution designed to help find more clients & build your brand.
Junior Client Success Manager
Location
United States
Posted
52 days ago
Salary
$50K - $55K / year
Seniority
Lead
No structured requirement data.
Job Description
Junior Client Success Manager
Ylopo
About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: - a commitment to personal development, - guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, - excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, - team building events, team lunches/ happy hours, and other company wide events - a supportive, caring environment dedicated to continuous learning and growth. Ylopo is looking for an ambitious, detail-oriented team member to join our Client Success Team as an Entry-Level Client Success Manager (internally known as a Ylopo Success Manager). This role is a great fit for recent grads who are ready to launch a meaningful career helping clients succeed, learning the ins and outs of digital marketing and SaaS along the way. This role is ideal for someone who thrives in a fast-paced environment, excels at problem-solving, and is passionate about helping clients see continued success with our platform, without the structure of a dedicated book of business. Team members well-suited to this role will have a track record of being detail-oriented, client-focused, and providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone or Zoom video. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, organized, patient, positive, and thoughtful. Requirements: - Undergraduate degree preferred, preferably in business or communications - Previous experience in a support or customer service role - Professional manner - Consistent work habits and a strong work ethic - Strong organizational skills and attention to detail - Ability to multitask and work independently toward deadlines - Strong project coordination skills - Strong written and verbal communication skills, ability to work well in a small group setting - Positive demeanor, trustworthy character - Ability to take the initiative and see projects and tasks through to completion - Ability to understand and convey detailed information about our services and systems - Understanding of real estate and the real estate profession is a plus, but not necessary Responsibilities: - Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more - Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk - Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development - Act as an advocate for the client's needs - Speak confidently and professionally with clients - Work with the utmost urgency to work through client issues - Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly) KPIs: - NRR - Case total resolution time - Case response time - NPS Compensation: - New hires: $50-55K - Bonus: 25% of base salary OTE Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Specialist
Liquidity ServicesFounded in 1999 and headquartered in Bethesda, Maryland, Liquidity Services processes over $10 billion in transactions for more than 15,000 corporate and government sellers globall
• Serve as the secondary point of contact for an assigned portfolio of government and public‑sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention. • Provide comprehensive asset processing onsite to ensure clients are confident and effectively using the GovDeals auction marketplace. • Drive increased client utilization and performance through scheduled outreach, and consultative recommendations that help clients maximize auction outcomes and revenue. • Collaborate closely with Territory Sales Representatives to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats. • Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions. • Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand. • Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth. • Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies. • Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector. • Other duties as assigned.
Manager, Customer and Category Management
TreeHouse FoodsBased in Oak Brook, Illinois, TreeHouse Foods is a private-label food and beverage company dedicated to delivering quality and value to its customers. TreeHouse
Role Description We are seeking a Manager, Customer & Category Management to support our Sales organization, serving as the primary point of contact for our Publix business. This role is responsible for driving customer performance, achieving revenue and margin targets, delivering forecast accuracy, and executing customer-specific strategies that support business growth. In this role, you will partner closely with cross-functional teams including Customer Service, Supply Chain, Finance, and Business Units to deliver strong results and enhance customer satisfaction. This position offers the opportunity to influence customer outcomes, identify growth opportunities, and contribute to overall commercial success in a dynamic retail environment. You’ll add value to this role by performing various functions including, but not limited to: - Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for Publix - Deliver communications to customers and manage expectations and responses - Resolve customer issues in partnership with Customer Service and Customer Supply Chain teams - Provide insights and recommendations to business units based on customer feedback and performance analysis - Execute customer-specific selling strategies and pricing initiatives - Represent the customer internally to identify and develop short and long term business opportunities - Deliver forecast accuracy and support demand planning activities - Lead special projects and initiatives as needed - Develop and manage customer annual operating plans in partnership with Commercial Finance - Collaborate with cross-functional teams to manage allocations and improve service levels - Monitor customer performance and identify white space opportunities to drive growth and address product gaps Qualifications - Bachelor’s degree in Business, Finance, or related field required - Minimum of five (5) years of progressive experience in consumer-packaged goods sales with increasing scope and responsibility - Experience supporting Publix or similar retail grocery customers required - Strong communication and relationship building skills with the ability to influence internal and external stakeholders - Strong analytical skills with the ability to leverage data to drive product and pricing strategies - Solid financial acumen with understanding of profit and loss and trade funding management - Proficiency in Salesforce and Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams required - Experience with systems such as Circana, business intelligence tools, SAP, and SharePoint preferred - Strong organizational and problem-solving skills with the ability to manage multiple priorities and drive results Benefits - Competitive compensation and benefits program with no waiting period – you’re eligible from your first day! - 401(k) program with 5% employer match and 100% vesting as soon as you enroll. - Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays). - Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way. - An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. - Access to our wellness and employee assistance programs. Company Description TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.
Role Description Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. What You’ll Do - Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. - Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention. - Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products. - Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. - Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities. - Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges. Qualifications - 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies. - Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America. - Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). - Experience leading technical or engineering programs with a proven record of thought leadership and business case development. - Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives. - Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment. Requirements - Have a developer background, coding experience, or deep familiarity with modern DevOps environments. - Possess prior experience in a direct or matrixed role leading technical transformation project teams. - Have a history of problem-solving and innovation in developing technology programs. - Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience. - Enjoy translating complex technical wins into clear business value—you love a good success story! Benefits - Annual Base Salary Range: $119,000- 148,750 - Target Commission Range: $21,000- 26,250 (at 100% attainment of sales) - Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. - Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance. - Flexible working hours, work-from-home allowances, in-office perks, and time off for learning and self-development. - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers. - Health benefits, employee assistance plans, and annual wellness allowance. - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.
Senior Customer Success Manager
LifeWorksTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Global-leading health and well-being provider encompassing physical, mental, and financial health. Improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Our Team and What We’ll Accomplish Together TELUS Health supports the total health and well-being of more than 35 million lives worldwide through our clinical expertise, global reach, and integrated digital wellbeing solutions. Our Integrated Health Solutions combine an award‑winning Employee Assistance Program with proactive wellness services, enabling organizations to support employees across health, family, life, money, and work. As a global employee engagement organization serving tens of thousands of organizations, TELUS Health combines innovative, mobile‑first technology with compassionate, person‑to‑person support to drive meaningful wellbeing outcomes. Our employees benefit from the same high‑quality wellbeing resources we provide our clients, supported by a collaborative and growth‑focused work environment. The Senior Customer Success Manager is responsible for the strategic oversight, retention, and growth of a portfolio of large Alliance clients. This role serves as the primary business and executive point of contact, building trusted advisor relationships while ensuring clients achieve measurable value from TELUS Health solutions. The Senior Customer Success Manager leads success planning, performance measurement, and long‑term account strategy, using data and insights to improve engagement, manage risk, and identify opportunities for expansion. Success in this role requires strong consultative skills, executive presence, and the ability to work cross‑functionally in a fast‑paced environment. What You’ll Do - Manage retention, growth, and overall success of a complex client portfolio. - Develop deep, trusted relationships at all levels, including executive leadership. - Act as a strategic advisor by understanding client goals, workforce challenges, and wellness priorities. - Provide consultative guidance and develop customized solutions for workplace health and organizational issues. - Analyze performance metrics to inform strategy and recommend improvements to client outcomes. - Lead ongoing success planning, ensuring clear goals, milestones, and measurable results. - Identify and execute renewal, upsell, and expansion opportunities. - Support issue escalation management and partner with service delivery teams to manage account profitability. - Collaborate cross-functionally (Sales, Product, Leadership) to represent the client’s perspective. - Participate in proposal development, negotiate contracts, and close renewal or expansion agreements. What You Bring - Undergraduate degree in Business, Human Resources, Health Sciences, or a related field - 5+ years of experience in Customer Success, Account Management, or a client‑facing relationship role - Proven experience managing complex client portfolios and executive stakeholders - Strong consultative, analytical, and negotiation skills - High emotional intelligence with the ability to manage conflict and influence effectively - Excellent organizational skills with strong attention to detail and follow‑through - Proficiency with Microsoft Office (Outlook, Teams), CRM platforms, and related tools Great-to-Haves - Alliance account experience - Experience in Employee Assistance, Wellness, Health Benefits, HCM, or related markets Salary Range: $100,000 - $149,000 Sales Incentive Plan: $42,857 - $63,857 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



