• Drive outcomes for programs that span multiple functions. Responsible for long term forecasting and resource planning. • Be responsible for standing up new workflows and scaling existing workflows to support new market expansions. Translate complex human operations into scaled and reliable operations, bringing key insights to customers at highest quality. • Communicate overall program status, risks and current priorities to stakeholders. Drive tradeoff decisions making across functions. • Define program / workflow KPIs and SLAs. Drive high-quality outcomes through deployments with a global vendor workforce. • Drive workflow transformation efforts to meet evolving business needs. Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.

• Own end-to-end engineering delivery and operational outcomes across Allegiance’s core application platforms, ensuring stability, performance, and scalability. • Define and execute a clear technology roadmap that addresses near-term operational needs while advancing long-term modernization of the VBA client platform and related systems. • Lead and develop engineering managers and senior engineers, strengthening accountability, talent growth, and engineering excellence. • Establish consistent engineering standards, delivery practices, and governance aligned with enterprise guardrails. • Partner with business, product, and technology leaders to align engineering outcomes with Allegiance and enterprise priorities. • Identify, assess, and manage technical risk, including legacy platforms and modernization initiatives. • Drive continuous improvement in delivery discipline, system reliability, and development practices across teams.

• Lead one or two engineering teams made up of individual contributors (e.g., software developers, QA specialists, and other technical roles) • Monitor and optimize team productivity and code quality in an AI-augmented development environment • Own team delivery outcomes, including processes, communication, and continuous improvement • Plan and execute objectives aligned to product line goals and broader organizational priorities • Develop and track projects and initiatives that contribute to product, technology, and departmental outcomes • Coordinate team execution with minimal supervision, ensuring accountability and progress toward commitments • Identify and implement improvements to workflows and processes, including recommending improvements outside the team when needed • Track team capacity, workload, and planning to ensure sustainable delivery and clear prioritization • Conduct regular 1:1 meetings with direct reports and collaborate with relevant peers • Drive recruiting efforts to ensure the team is staffed with the skills and talent needed for success • Evaluate and communicate team member performance, providing coaching and development support • Define and maintain career paths for engineers, supporting individual growth and long-term professional development • Provide recommendations on impact and performance to support compensation and talent decisions • Build an environment that supports morale, retention, and team engagement • Mentor individual contributors who show potential and interest in developing leadership and management skills • Identify, manage, and help resolve conflicts within and outside the team while maintaining a neutral and constructive approach • Provide candid, respectful feedback to team members and cross-functional peers • Proactively engage with stakeholders outside of the team or department to build relationships, lend support, and ensure alignment • Ensure visibility of the team’s progress and deliveries to stakeholders outside the team.

• Build, develop, and mentor 1–2 teams of software engineers, fostering a culture of innovation, collaboration, and continuous improvement • Facilitate the execution of our technical roadmap with a focus on data-driven decisions, timely and iterative product development, simplicity, and value delivery. • Continually support the growth and development of engineers on the team by providing timely and constructive feedback • Support the growth and development of peers inside technology through collaboration, mentorship, and feedback. • Communicate with business stakeholders to understand goals and translate them to technical architecture and requirements; estimate product scopes and timelines • Collaborate with team to contribute to technical solutions that satisfy business requirements with a focus on scalability, stability, efficiency, maintainability, and extensibility