About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 2000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient . We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley. Team Values 1. Empathy (First) - Every patient’s journey is unique, and we approach each with compassion and understanding, always treating patients with dignity. 2. Empowerment (Through Partnership) - Patients are partners in their health journey. We strive to educate, motivate, and support them at every step. 3. Respect for Diversity - We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding. 4. Innovation (for Change) - We’re committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes. 5. Service - Heart of Service - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do. Position Overview The Billing and Collections Specialist has the important role of managing the full lifecycle of patient accounts for Enara Health's obesity and weight loss program. You will be responsible for ensuring insurance verification, accurate billing, proactive denial management, and payment posting. The ideal candidate will demonstrate excellent communication skills, a deep understanding of healthcare billing practices, and a patient-centered approach. Key Responsibilities: Claims & Billing Management - Manage billing within the practice management system, focusing on working draft invoices and resolving rejections. - Perform final reviews for duplicate claims and manage the accurate export of billing data. - Handle Remote Patient Monitoring (RPM) submissions to ensure timely reimbursement. - Review billing data for completeness and accuracy and ensure all provider notes are signed. Eligibility & Membership Management - Call insurance companies to verify eligibility and benefits for new leads, utilizing portals such as OneSource and Availity. - Activate new accounts in the patient account management system for membership switches. - Review and collect patient balances in the practice management system. - Identify cases requiring authorization, compile medical records, and submit requests via portal or fax. Collections & Payment Posting - Process payments and refunds and inform patients of overdue balances. - Focus on account escalations, working large balances, and clearing payer blockers to ensure consistent cash flow. - Review and complete auto-posted payments in the practice management system, ensuring SFTP remit files and EOBs are properly reconciled daily. Qualifications: Education: - High school diploma or GED required; Associate or Bachelor’s degree in Healthcare Administration, Finance, or a related field preferred. Experience: - Proven experience in Revenue Cycle Management (RCM), patient collections, or medical billing/coding, preferably supporting a specialized healthcare program. Skills: - Skilled in using an Electronic Medical Record (EMR), practice management system, payer portals, and a comprehensive understanding of insurance verification and eligibility. - Strong ability to perform root-cause analysis on denials and resolve complex billing discrepancies. Attributes: - Excellent professional communication skills for frequent interaction with insurance companies, patients, and internal provider teams. - High level of professionalism, patience, and empathy when working with patients on sensitive financial issues. - Ability to support occasional weekend coding tasks or approved overtime to meet critical submission deadlines. $19 - $21 an hour - Must be available Monday-Friday during the hours of 8am-5pm PST - Compensation depending on experience.

Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $16-$18 per hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due. Qualifications - High School diploma or equivalent - Previous experience in monitoring rent collections and managing delinquencies - 2 years of previous experience in property management - FDCPA knowledge - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to exchange accurate information effectively over the phone For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

• Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations • Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries • Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes • Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries • Monitor collections and recovery performance across early-, mid-, and late-stage delinquency • Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks • Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies • Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.) • Support regulatory exams, internal audits, and issue remediation related to collections and recovery • Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required • Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance • Contribute to enterprise risk assessments and governance forums • Review new strategies, products, or policy changes impacting collections and recoveries • Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes

Role Description Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people for a rewarding career in the customer service arena. - Call consumers to secure payments on past due accounts. Each call is unique…you’ll never get bored! - Ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Qualifications - High School diploma or equivalent - Access to high-speed internet required - FDCPA knowledge preferred - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to remain in a stationary position 95% of the time - Ability to exchange accurate information effectively over the phone Requirements - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols - Frequently required to sit, stand, walk, talk, hear, bend and reach - Ability to reach with hands and arms - Occasionally lift and/or move up to 20lbs with or without accommodation - Ability to stand for long periods of time with or without accommodation - Minimum internet speed requirements for remote work: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays