• Shooting, editing, animating: You’ll develop new content formats for TikTok, Instagram & YouTube together with our Social Media Manager, with AI considered from the start. • You’ll learn to use AI-supported production workflows: automated editing, B-roll generation and reusable templates so each reel doesn’t have to start from scratch. • You’ll experiment with tools like Remotion (React-based, programmatic motion design) and introduce new AI approaches to the team. • You’ll test formats and variants — e.g. hook, format, length — and evaluate what works using completion rate and reach. • You’ll work closely with our Social Media Manager and have interesting personalities in front of the camera — your work will be visible on the respective channels (trust me, it’s a great feeling!).

Our company Surfer is an AI Visibility Platform that helps marketing teams become the definitive answer wherever their buyers search — across Google and AI search. The platform combines data, research-backed optimization, and a user-friendly workflow to grow brand visibility through content where buying decisions start to form. Surfer is used by content marketers, SEO specialists, agencies, and in-house marketing teams around the world to track, plan, write, and optimize content that gets ranked and cited by both search engines and LLMs. Surfer is part of Positive Group - a fast-growing tech group specializing in B2B SaaS products that help marketing teams grow smarter. The group brings together several brands around a common ambition: to become the European benchmark in MarTech. With around 400 employees based in France, Germany, Italy, and Poland, Positive supports customers in 80+ countries. We’re a remote-first company, but if you ever crave some in-person energy, we’ve got a cozy office in Wrocław , Poland where the magic happens (and coffee never runs out ☕). Job Description About your team You’ll join the Marketing Team — a crew of Product Marketers, an SEO & Blog Manager, an Influencer & Affiliate Manager, a Growth Marketer and Designers who keep our creative standards sharp and scalable. We work also hand-in-hand with data scientists and product managers to ship content that positions Surfer as the leader in search-powered growth. We’re a hands-on group. We ship fast, experiment often, and care deeply about making data accessible, actionable, and exciting. You will be responsible for - Leading data studies end-to-end — from identifying hypotheses with data scientists, through analysis, to publishing research-driven articles and campaigns. - Turning complex datasets into clear, compelling narratives and visual insights. - Launching research-based content campaigns built around original Surfer data. - Owning the case studies pipeline — collecting insights from customers and turning them into credible success stories. - Creating supporting content (social posts, explainers, videos) that amplifies research and case studies. - Turning product knowledge into helpful how-to content. - Using tools like: Webflow, Figma/Canva, Surfer, Ahrefs, Gemini/ChatGPT. You may be a good fit for this role if you - Have experience creating specialized, research-driven, or data-informed content. - Can turn complex findings into clear, engaging stories with strong structure. - Enjoy working closely with data and product teams, asking smart questions, and spotting opportunities for insights. - Are comfortable coordinating cross-functional projects and moving them to completion. - Understand SEO conceptually and know how search intent influences content. - Care about clarity, accuracy, and usefulness more than word count. - Bonus points: you have impeccable English accent and feel comfortable recording simple video content or would like to grow in this area. What we offer: - Monthly salary: 10 000 - 14 000 PLN/net + VAT on B2B contract - Choose between fully remote or hybrid work from our modern Wrocław office - 27 days of PTO per year, plus additional sick leave when you need it - Continuous growth: $1,000 annual development budget for courses, conferences, or any learning resource that helps you grow - Comprehensive healthcare with SafetyWing: Global coverage that goes beyond basics, includes medical assistance, dental care, vaccinations massages and even glasses - 50% co-financing of a Multisport card for those based in Poland or a monthly wellness allowance if you’re working from abroad. Location and Remote Work We’re a remote-first company, but if you ever crave some in-person energy, we’ve got a cozy office in Wrocław , Poland.

• Topic research & editorial planning: You have a feel for what moves our target audience • Create blog articles: You research independently, develop a clear structure, and write finished, publication-ready blog posts • Take content further: You think cross-channel and prepare topics so they can be adapted into videos and social media assets • AI as a tool: You use AI tools deliberately and purposefully

Texas, United States of America Job Family Group: Customer Operations Worker Type: Regular Posting Start Date: April 13, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What’s the role The Transactions Lead is responsible for overseeing all customer lifecycle transactions and market communications between SES and the utilities, ISOs/RTOs, and trading partners. This role ensures timely, accurate, and compliant execution of enrollments, drops, switches, meter events, and other transactional activity critical to billing accuracy, settlements, revenue realization, and customer experience. The role reports to the Operations Team Lead and serves as the organizational subject‑matter expert for retail electricity EDI transactions and utility interactions, manages a team of transaction analysts, and drives process excellence, automation, and compliance across competitive electricity markets. Accountabilities: - Lead end‑to‑end execution of retail electricity customer lifecycle transactions, including enrollments, switches, drops, renewals, meter changes, and service modifications - Ensure accurate and timely processing of all utility and market transactions to support billing, settlements, and customer onboarding/offboarding - Serve as primary operational liaison with TDUs/EDCs, ISOs/RTOs, and transaction trading partners - Maintain deep working knowledge of all retail electricity EDI transactions, including but not limited to 814 – Customer enrollments, switches, drops, and lifecycle events, 867 – Usage and interval meter data, 810 – Billing transactions, 820 – Payments and remittances - Ensure EDI data is accurately received, interpreted, validated, and applied across CRM, billing, and settlements systems - Oversee EDI exception management, root‑cause analysis, and coordination with utilities and vendors to resolve issues - Coach, develop, motivate, and performance-manage team members through consistent feedback, observation, and targeted skill building - Support hiring, onboarding, training, and ongoing readiness of staff, including reinforcement of knowledge across products, markets, tools, and compliance requirements - Ensure all transaction processes comply with applicable state regulatory rules (PUCT, PSCs), ISO/RTO protocols, and market timelines - Maintain strong SOX and internal controls around transaction processing, approvals, and exception handling - Support regulatory audits, data requests, and dispute investigations related to customer transactions - Identify and mitigate operational and financial risk arising from transaction failures, delays, or data quality issues - Establish SLAs, KPIs, and quality metrics for transaction timeliness, accuracy, and backlog management - Develop and maintain documented SOPs, job aids, and cross‑training to ensure coverage and scalability - Manage EDI service providers, including monitoring and enforcement of vendor SLAs - Support new market entry, product launches, utility integrations, and system implementations - Identify automation and process improvement opportunities to reduce manual effort, errors, and cycle times Participate in system testing, EDI certification, and change management efforts What you bring - Must have legal authorization to work in the US on a full-time basis for anyone other than current employer - Bachelor's degree in finance, Accounting, Business, Information Systems, or related field - At least 8 years of experience in retail electricity operations, transaction management, market operations, or EDI processing and at least 5 years of people management or team lead experience - Strong working knowledge of retail electric markets and utility interactions - Hands‑on experience managing EDI transactions and exception workflows - Deep experience with Intelometry and Excelergy Revenue Manager billing systems, including managing the interface with EDI platform and trading partners; experience using ESG’s EDI platform is a strong plus - Solid proficiency handling retail electricity EDI transactions, including 814 (enrollment/lifecycle), 867 (usage), 810 (billing), and 820 (payments/remittances), and timely resolution of EDI exceptions with utilities and trading partners - Experience in competitive electricity markets (ERCOT, PJM, MISO, NYISO, ISONE, CAISO) - Familiarity with billing and settlements dependencies tied to transaction data - Knowledge of Purchase of Receivables (POR) structures and customer lifecycle impacts - Strong Excel, data analysis, and operational reporting skills - Track record leading system migrations, conversions, and E2E testing at scale; experience stabilizing post-cutover operations - Strong change leadership, balancing near-term stability with long-term design and capability build - Demonstrated experience leading a team to meet and improve operational performance metrics and customer satisfaction outcomes - Excellent interpersonal, conflict resolution, analytical, and time management skills - Ability to multi-task, problem-solve, and communicate clearly under pressure in a fast-changing environment What we offer The base salary range for this position is $95,000 - $143,000 per year. As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together - Continuously grow the transferable skills you need to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve your balance in a values-led culture that encourages you to be the best version of yourself - Benefit from flexible working hours, and the possibility of remote/mobile working - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents - Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply - Grow as you progress through diverse career opportunities in national and international teams - Gain access to a wide range of training and development programs We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell in The United States Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.