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Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, focusing on creating more value with less emissions. We aim to profitably transform Shell into a net-zero emissions energy business by 2050. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors. Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood.
Transactions Team Lead
Location
United States
Posted
56 days ago
Salary
$95K - $143K / year
Seniority
Lead
No structured requirement data.
Job Description
Transactions Team Lead
Shell
Texas, United States of America Job Family Group: Customer Operations Worker Type: Regular Posting Start Date: April 13, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What’s the role The Transactions Lead is responsible for overseeing all customer lifecycle transactions and market communications between SES and the utilities, ISOs/RTOs, and trading partners. This role ensures timely, accurate, and compliant execution of enrollments, drops, switches, meter events, and other transactional activity critical to billing accuracy, settlements, revenue realization, and customer experience. The role reports to the Operations Team Lead and serves as the organizational subject‑matter expert for retail electricity EDI transactions and utility interactions, manages a team of transaction analysts, and drives process excellence, automation, and compliance across competitive electricity markets. Accountabilities: - Lead end‑to‑end execution of retail electricity customer lifecycle transactions, including enrollments, switches, drops, renewals, meter changes, and service modifications - Ensure accurate and timely processing of all utility and market transactions to support billing, settlements, and customer onboarding/offboarding - Serve as primary operational liaison with TDUs/EDCs, ISOs/RTOs, and transaction trading partners - Maintain deep working knowledge of all retail electricity EDI transactions, including but not limited to 814 – Customer enrollments, switches, drops, and lifecycle events, 867 – Usage and interval meter data, 810 – Billing transactions, 820 – Payments and remittances - Ensure EDI data is accurately received, interpreted, validated, and applied across CRM, billing, and settlements systems - Oversee EDI exception management, root‑cause analysis, and coordination with utilities and vendors to resolve issues - Coach, develop, motivate, and performance-manage team members through consistent feedback, observation, and targeted skill building - Support hiring, onboarding, training, and ongoing readiness of staff, including reinforcement of knowledge across products, markets, tools, and compliance requirements - Ensure all transaction processes comply with applicable state regulatory rules (PUCT, PSCs), ISO/RTO protocols, and market timelines - Maintain strong SOX and internal controls around transaction processing, approvals, and exception handling - Support regulatory audits, data requests, and dispute investigations related to customer transactions - Identify and mitigate operational and financial risk arising from transaction failures, delays, or data quality issues - Establish SLAs, KPIs, and quality metrics for transaction timeliness, accuracy, and backlog management - Develop and maintain documented SOPs, job aids, and cross‑training to ensure coverage and scalability - Manage EDI service providers, including monitoring and enforcement of vendor SLAs - Support new market entry, product launches, utility integrations, and system implementations - Identify automation and process improvement opportunities to reduce manual effort, errors, and cycle times Participate in system testing, EDI certification, and change management efforts What you bring - Must have legal authorization to work in the US on a full-time basis for anyone other than current employer - Bachelor's degree in finance, Accounting, Business, Information Systems, or related field - At least 8 years of experience in retail electricity operations, transaction management, market operations, or EDI processing and at least 5 years of people management or team lead experience - Strong working knowledge of retail electric markets and utility interactions - Hands‑on experience managing EDI transactions and exception workflows - Deep experience with Intelometry and Excelergy Revenue Manager billing systems, including managing the interface with EDI platform and trading partners; experience using ESG’s EDI platform is a strong plus - Solid proficiency handling retail electricity EDI transactions, including 814 (enrollment/lifecycle), 867 (usage), 810 (billing), and 820 (payments/remittances), and timely resolution of EDI exceptions with utilities and trading partners - Experience in competitive electricity markets (ERCOT, PJM, MISO, NYISO, ISONE, CAISO) - Familiarity with billing and settlements dependencies tied to transaction data - Knowledge of Purchase of Receivables (POR) structures and customer lifecycle impacts - Strong Excel, data analysis, and operational reporting skills - Track record leading system migrations, conversions, and E2E testing at scale; experience stabilizing post-cutover operations - Strong change leadership, balancing near-term stability with long-term design and capability build - Demonstrated experience leading a team to meet and improve operational performance metrics and customer satisfaction outcomes - Excellent interpersonal, conflict resolution, analytical, and time management skills - Ability to multi-task, problem-solve, and communicate clearly under pressure in a fast-changing environment What we offer The base salary range for this position is $95,000 - $143,000 per year. As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together - Continuously grow the transferable skills you need to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve your balance in a values-led culture that encourages you to be the best version of yourself - Benefit from flexible working hours, and the possibility of remote/mobile working - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents - Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply - Grow as you progress through diverse career opportunities in national and international teams - Gain access to a wide range of training and development programs We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell in The United States Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.
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Functional Application Manager – Product Content
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Math Teacher
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Knowledge, Skills, and Abilities - Strong interpersonal skills to communicate clearly, empathetically, and professionally. - Ability to build rapport, gain commitment, and explain concepts using varied methods. - Extreme ownership of outcomes with high self-motivation, discipline, and accountability to exceed expectations. - Proven content knowledge and prior educational success with students from a variety of backgrounds. - Strong organizational skills, time management, attention to detail, and the ability to handle competing priorities. - Independent work capability paired with effective remote team collaboration. - Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies. - Willingness and ability to travel to assigned testing locations for proctoring. 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About Katch Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. 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Marketing Campaign & Channel Management - Plan and execute marketing campaigns (email, social, web, events, and other integrated channels, as applicable.). - Ensure all campaigns are fueled by content that is targeted, relevant, and high performing. - Collaborate with Growth team to support lead generation, nurturing, and engagement. Content Production & Oversight - Partner with agency partners and internal team to produce high-quality assets. - Review and edit content for clarity, brand alignment, and strategic intent. - Partner with agency and internal teams to create content (e.g., social copy, campaign messaging, landing page content, scripts, white papers, case studies, SEO). Performance Measurement - In partnership with agency partners, track content and campaign performance across KPIs such as engagement, conversions, organic traffic, CTR, and campaign influence. - Use data to refine messaging, brand storytelling, and campaign targeting. - Report insights and recommendations to leadership. Cross-Functional Collaboration - Work closely with Product, Growth, Client Solutions, and Operations to ensure consistent, cohesive messaging. - Support product launches, rebranding, and marketing with content strategy and campaign planning. - Align with leadership on priorities, positioning, and market opportunities. Skills & Qualifications - 7+ years in marketing roles with focus on content strategy, brand storytelling, and/or campaign management. - Strong content strategy experience with the ability to shape messaging for different audiences. - Experience building and owning marketing calendars and multi-channel content plans. - Ability to balance strategic thinking with hands-on execution. - Strong project management and cross-functional communication skills. - Experience collaborating with internal teams and agencies. - Proficiency with analytics tools (HubSpot, CRM platforms, social analytics). - Bonus: experience with B2B platforms, payment integrity, payer experience. Benefits - Comprehensive medical, dental, and vision coverage - Wellness program with resources for healthy living - Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings - Tuition reimbursement opportunities - Generous PTO so you can recharge - Paid holidays and sick time - Leave options to support life’s biggest moments - Life and Disability insurance through Unum - Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection) - Employee Assistance Program (EAP) for free, confidential counseling and support - Backup care when you need it for children, elders, and pets through Care.com - Remote work options available for many roles - Flexible schedules in select positions For more information about Katch, visit KatchIQ.com. Equal Employment Opportunity at Katch Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Katch participates in E‑Verify as required by applicable law. In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team. For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com


