• Define, govern, and evolve enterprise-wide architecture strategy • Serve as a senior architectural authority during deal evaluation and post-close stabilization • Lead technology landscape assessments and design integration strategies • Collaborate with senior leaders and act as a trusted advisor

ABOUT THE POSITION This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage. These inbound inquiries can be in the form of telephone calls, chats, emails, or cases. All interactions should be documented for business use. This position has the flexibility to work remotely and may be required to do so due to business needs. Scheduled hours for this role are Monday - Friday. . The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing ESSENTIAL FUNCTIONS – RESPONSIBILITIES: - Communicate effectively with customers via phone, chat, and email - Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction - Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions - Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue - De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company - Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers - Save customers that are looking to end their relationship with Linxup - Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer - Other duties as assigned QUALIFICATIONS - 1+ years of experience in a helpdesk contact center or support role - Technical troubleshooting experience in GPS or comparable industry preferred - Sales or cross-selling experience - Salesforce knowledge - Retention experience - Excellent written and verbal communication skills required - Exceptional customer service skills - Strong technical aptitude and/or background in triaging technical issues - Ability to learn fast in a non-traditional training environment - Organized with proficient attention to detail - Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually - Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship - Ability to type well and at a fast pace - Flexibility on schedules WORK ENVIRONMENT - Monday through Friday - Contact center - Fast-paced environment with opportunities for growth and reward - Company promotes work/life balance to achieve maximum performance professionally and personally COMPENSATION AND BENEFITS - We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages: - Position offers a Base Salary - Medical, Dental, Vision, Life and 401(k) benefits are offered - 20 Flex Days (PTO)

Job Purpose Job Purpose We are seeking a meticulous and proactive Intellectual Property (IP) Data Integrity Specialist to join our dynamic team. This role is central to the effective management of our clients' global IP portfolios. The ideal candidate will be responsible for the entire lifecycle of IP data management, from the initial intake and onboarding of new portfolios to ensuring the long-term accuracy and integrity of the data. This position requires a high level of precision, excellent communication skills, and the ability to collaborate effectively with both clients and internal teams to meet project deadlines and uphold our commitment to data excellence. About Protect We help Protect our customers’ ideas and innovations Job Overview Key Responsibilities - Manage and coordinate the intake and onboarding of new customer IP portfolios, ensuring a smooth and efficient transition. - Process and integrate updates to existing IP portfolios promptly and accurately. - Perform routine data cleansing and validation to maintain accuracy, consistency, and completeness across all IP records. - Identify, investigate, and resolve data discrepancies in line with established data governance and quality standards. - Serve as the primary point of contact for daily customer requests and communications, ensuring timely, high-quality service. - Prepare and present data discrepancy reports to customers and implement approved corrections. - Produce detailed docketing reports for business take on activities and ad hoc customer needs. - Partner with the Onboarding and Servicing Team to ensure new customer onboarding meets project timelines and quality expectations. - Collaborate effectively with internal stakeholders to deliver professional and unified customer experience. - Support the development and training of team members by providing guidance and assistance to help ensure accuracy and timely completion of tasks. - Ensure full adherence to internal policies and procedures and promptly report any risks or issues to management. - Maintain strict confidentiality and handle sensitive customer data in compliance with company policies and procedures. Skills & Experience - A minimum of 5 years within the IP industry required, subject matter expert on data integrity or similar activities maintaining data quality throughout the patent lifecycle. - Strong understanding of patent law and procedures, with focus on IP renewal regulations. - Strong knowledge of patent databases and search platforms. - Expertise in data analysis, attention to detail and ability to identify patterns and errors in complex data sets. - Strong verbal and written communication as well as interpersonal skills. - Strong organizational and time management abilities, capable of handling multiple tasks and deadlines. - Attention to detail and analytical thinker. - A motivated self-starter capable of working independently and as a collaborative member of a high-performing team. #LI-DS1 #LI-Remote Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

• Enable business and IT leaders to make investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization. • Provide technology guidance, road maps, principles, standards, and best practices within a set of Capability Domains. • Evaluate existing projects, assess the required business capabilities, drive target landscape, and create roadmaps that deliver the necessary functionality to drive the business. • Play a key role in driving AI adoption throughout the system development process, ensuring innovative and intelligent solutions are integrated to enhance overall system performance and business value. • Participate in the design and buildout of MMA’s business unit Enterprise Architecture group, including architecture review standards, key principles and core processes.