• Enable business and IT leaders to make investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization. • Provide technology guidance, road maps, principles, standards, and best practices within a set of Capability Domains. • Evaluate existing projects, assess the required business capabilities, drive target landscape, and create roadmaps that deliver the necessary functionality to drive the business. • Play a key role in driving AI adoption throughout the system development process, ensuring innovative and intelligent solutions are integrated to enhance overall system performance and business value. • Participate in the design and buildout of MMA’s business unit Enterprise Architecture group, including architecture review standards, key principles and core processes.

• Define and own the enterprise-wide technology architecture vision, strategy, and multi-year roadmap, aligned with the company's business strategy and healthcare market evolution • Translate complex business and clinical goals into coherent, actionable architecture strategies that span applications, data, cloud infrastructure, integration, and security • Serve as a strategic advisor to the CIO and executive leadership on technology investments, platform decisions, and emerging technology trends relevant to the health plan and payer space • Monitor the external technology landscape including AI, cloud, interoperability standards, and regulatory shifts to proactively evolve the architecture strategy ahead of business need • Build, lead, and operate the Enterprise Architecture Office as a center of excellence that partners with product, engineering, and business teams to guide solution design and delivery. • Establish the Architecture Review Board (ARB), leading governance processes that evaluate proposed solutions against architectural standards before investment and implementation • Develop and maintain the enterprise architecture repository, including reference architectures, architecture decision records (ADRs), technology standards, and approved patterns • Define and communicate technology lifecycle policies governing the adoption of new technologies, management of current platforms, and retirement of legacy systems • Develop and enforce architecture governance frameworks, principles, and guardrails that ensure consistency, reusability, and long-term sustainability across the technology portfolio • Establish a tiered governance model that balances speed-to-delivery for product teams with appropriate oversight for high-risk, high-complexity, or enterprise-wide architectural decisions • Partner with engineering leadership to embed architecture standards into the software delivery lifecycle (SDLC), ensuring governance happens by design not as a bottleneck • Drive architecture compliance reviews for major programs, vendor solutions, and third-party integrations to ensure alignment with enterprise standards and strategic direction • Own the enterprise cloud architecture strategy, guiding the organization's adoption of cloud-native patterns, multi-cloud or hybrid cloud models, and infrastructure-as-code practices. • Define reference architectures for cloud infrastructure, platform services, containerization, and orchestration that enable engineering teams to build with speed and confidence • Partner with Infrastructure and Security teams to ensure cloud architecture decisions align with cost optimization, reliability, performance, and zero-trust security principles • Define the enterprise data architecture strategy, including data platform design, data mesh or data fabric adoption, interoperability standards, and master data management (MDM) frameworks. • Own integration architecture standards, including API strategy, event-driven architecture, messaging patterns, and real-time data streaming across the enterprise • Ensure data architecture supports regulatory requirements specific to the healthcare payer environment, including HIPAA, CMS interoperability mandates, HL7 FHIR, and EDI standards. • Collaborate with the VP of AI Engineering and Data Science leadership to ensure the data architecture enables scalable, governed AI and analytics workloads • Define application architecture standards, including microservices patterns, domain-driven design, API-first development, and platform modularity principles. • Guide teams in making sound build-vs-buy-vs-partner decisions, evaluating vendor platforms and COTS solutions against enterprise architecture standards and strategic fit. • Establish standards for technical debt management, application rationalization, and modernization prioritization across the application portfolio. • Partner with the CISO and security engineering teams to embed zero-trust security principles and security-by-design patterns into all architectural frameworks and reference architectures. • Ensure security architecture considerations — including identity and access management, data encryption, network segmentation, and threat modeling — are embedded into solution design from inception • Build trusted relationships with business, clinical, and technology leaders across the organization, serving as a strategic bridge between business intent and technology execution. • Communicate architecture strategy, roadmaps, and governance decisions to executive, board-level, and operational audiences with clarity and conviction • Mentor and develop senior architects and technical leads across the organization, raising the overall architecture maturity and engineering craft • Represent the company in external architecture and technology forums, industry groups, and standards bodies relevant to health plan technology

• Lead the Enterprise Solutions Architecture practice area, working across Forrester research teams, including the Technology Strategy and Executive Partner teams as well as Sales and Product to develop a complete research portfolio that drives customer delight and revenue. • Develop a deep understanding of what Forrester clients require to be successful as technology executives and leaders. • Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; participate in vendor briefings and field press inquiries as necessary. • Conduct primary research into 1) architecture strategy, solutions architecture, key technology platforms, and roadmaps, 2) governance and risk management, 3) financial and cost optimization, and 4) performance management including metrics, KPIs, benchmarks etc. • Use this research to help clients navigate challenges by providing insights on the future of solutions architecture, cost optimization, investment prioritization, and long-term workplace strategy. • Conduct deep analysis of IT decision maker challenges and preferences balanced with employee preferences and expectations. • Create high quality, actionable, analytically deep and fact-based research content throughout the year. • Research/write/create approximately 8 to 12 research projects per year, which includes of mix of written reports, tools, webinars, videos, blogs, podcasts, infographics, and other intellectual property. • Build visibility for his/her research and contribute to Forrester client communities. • Drive and lead key Forrester Waves and Landscape reporting for the practice and adjacent areas. • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements. • Present at Forrester-sponsored and industry-related events and deliver client webinars. • Co-lead the global Forrester Enterprise Architecture forum and award program. • Contribute to the State of Modern Technology Operations survey, a key adjacent area. • Support business development and prospect conversations as arranged by Forrester’s account leadership teams. • Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless & positive pursuits.

Responsibilities Peraton is seeking Technical Support Representatives to support the Department of Defense’s Travel Assistance Center which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System. The responsibilities of the successful candidates may include, but are not limited to, the following duties: - Provide technical answers and advice or instruction for Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others with a management or system administrative support role for the DTS. - Submit required DTS Permission Level actions per government defined processes. - Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions. - Provides expertise to solve first and second tier technical support issues for end-users of the Defense Travel System, including associated products and services such as Trax. - Participate in pre-release verification testing of scheduled releases - Interact with Travel Management Companies to support problem resolution - Uses automated information systems to analyze routine situations. - Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action. - Resolves problems or contacts more senior technical support as necessary (escalation). - Generates reports and metrics/information for reports. - Maintains accurate records of request details and resolutions. - Supports users by fulfilling individual requests for information and/or training in the utilization of the Defense Travel System. - Conducts technical research as needed to resolve questions. - May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. - May perform basic testing of the Defense Travel System to support user familiarization with new system features. - May support general inquiries or those related to reservations, financial matters, or technical matters. Qualifications Basic Qualifications: - 2-4 years’ experience with High School diploma - High School level reading, writing, and analytical skills - Excellent communication skills - Must be a U.S Citizen - Ability to obtain Public Trust Clearance - Experience with problem solving - Experience with customer solutions - Experience with the Defense Travel System Preferred Qualifications - Experience on the Travel Assistance Center program - Experience with government travel systems (5+ years) - Experience with RightNow - Travel industry customer and technical experience - Experience with Government financial systems - Experience with Global Distribution Systems (GDSs) Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.