About the role We are seeking a highly organized and detail-oriented Trucking Total Loss Adjuster to join our Transportation Claims team. In this role, you’ll specialize in managing total loss claims for heavy-duty and commercial vehicles, working directly with fleet managers, repair shops, salvage yards, independent adjusters, and valuation vendors to expedite accurate and fair settlements. You'll be responsible for reviewing damage appraisals and determining when units are economically impractical to repair, coordinating salvage disposition, and verifying total loss valuations based on vehicle specs, condition, mileage, and configuration. Your day-to-day will involve overseeing an active inventory of trucking claims, prioritizing critical cases, and ensuring timely communication with insureds, claimants, and partners across the logistics and transportation space. You’ll also be expected to analyze downtime and loss-of-use exposures and manage rental and replacement vehicle considerations when applicable. What you'll do - Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests - Gather necessary information from customers, fleet contacts, and third-party operators to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action - Manage an inventory of commercial auto and trucking claims, establish initial reserves for all potential exposures (including physical damage, loss-of-use, and cargo when applicable), and adjust as appropriate throughout the claim - Coordinate with salvage vendors and transportation providers for the timely pickup and movement of damaged units, and assist with downtime or rental reimbursement as applicable - Recognize recovery opportunities related to subrogation, salvage, and total loss situations, particularly in multi-vehicle commercial incidents - Ensure compliance with specific state regulations, motor carrier filings, policy provisions, and internal standard operating procedures - Negotiate and communicate all total loss settlements per company and state guidelines within approved payment authority, with special attention to commercial vehicle specs, equipment add-ons, and lienholder requirements - Provide input for continuous development of claims guidelines, best practices, and process improvements specific to the trucking and logistics sector - Oversee and direct outside investigative service providers (e.g., independent adjusters, appraisers, and engineers), and work closely with the client, client counsel, and investigative services to resolve the claim - Engage in learning opportunities to build knowledge of commercial auto claims, fleet risk exposures, regulatory trends, legal precedents impacting transportation claims, and policy updates Qualifications - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with: - - Total Loss adjusting experience - Large commercial vehicles (Trucks, busses, fleet vehicles) - Third-party Property Damage Liability - Have an active adjuster license in your home state or designated home state (if your state does not offer one) and be willing to obtain all required licenses within 60 days - Knowledge of state regulations, policy provisions, and standard operating procedures - Commercial experience preferred - Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures - Curious and motivated by problem solving and questioning the status quo - Desire to engage in learning opportunities and continuous professional development - Willingness to travel for client and claims needs Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Supervisor, Transportation is responsible for the leadership, coaching, and performance management of frontline transportation support teams. This role ensures consistent execution of MTM’s transportation operations through effective field support, provider engagement, training, and compliance oversight. The Supervisor, Transportation ensures alignment across provider-facing functions, driving accountability, standardization, and high-quality service delivery. This position partners closely with internal stakeholders to support contract compliance, safety standards, documentation accuracy, and continuous operational improvement across transportation provider operations. This role must sit within VA. What you’ll do: Team Leadership & Supervision - Provide daily leadership, coaching, and performance management for direct and indirect reports - Establish clear expectations, goals, and accountability standards aligned with MTM KPIs and Virginia DMAS contractual requirements - Conduct regular team meetings, one-on-one coaching sessions, and performance reviews to promote engagement, development, and results - Partner with People & Culture to support hiring, onboarding, and workforce planning for transportation operations roles Transportation Network Oversight & Compliance - Ensure consistent oversight of transportation providers and drivers through coordinated efforts between internal stakeholders, including credentialing, education, inspections, audits, and corrective actions - Monitor compliance with MTM policies, Virginia DMAS transportation regulations, and contract requirements, escalating risks or repeat deficiencies as appropriate - Support resolution of provider performance issues, service concerns, and compliance gaps through structured action plans and follow-up monitoring Field Operations & Training - Oversee field-based activities conducted including in-person driver training, vehicle inspections, field audits, and identity verification - Ensure documentation related to inspections, audits, training, and provider compliance is accurately maintained in MTM systems and audit-ready - Review trends in field findings and provider performance to identify systemic issues, training needs, or process improvement opportunities Operational Performance & Reporting - Track and analyze team performance metrics, provider compliance data, and operational outcomes to ensure departmental goals are met or exceeded - Assist with the preparation and review of operational reports, dashboards, and leadership summaries related to transportation quality, compliance, and provider performance - Support cross-functional initiatives and special projects related to transportation operations, provider network performance, and contract deliverables Collaboration & Stakeholder Engagement - Maintain strong working relationships with internal MTM partners to ensure operational alignment - Serve as an escalation point for complex provider or field issues requiring leadership intervention and coordinated resolution - Represent Transportation Operations in meetings, initiatives, and discussions related to provider performance and field operations, as assigned What you’ll need: Experience, Education & Certifications: - High school diploma or G.E.D. equivalent - 1+ year of experience training or facilitating education for adult learners, preferably in transportation, compliance, safety, or field operations environments - 1+ years of leadership, mentorship or supervisory experience, or an equivalent experience - CTAA Passenger Assistance and Safety (PASS) Train-the-Trainer Certification (may be obtained after hire within a defined onboarding or compliance timeframe) - Certification in Basic First Aid (current or obtained within required onboarding timeframe) Skills: - Strong leadership, coaching, and team development skills - Working knowledge of NEMT operations, transportation provider management, and field compliance activities - Familiarity with Medicaid transportation programs and state & federal NEMT requirements - Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems including Microsoft Outlook, Word, and Excel - Strong analytical & strategic planning skills - Maintain a strong knowledge of products and services - Excellent communication, documentation, and organizational skills - Ability to motivate and supervise people toward high productivity - Strong presentation skills; can speak across various forums and communicate to all levels of employees - Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies - High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment - Strong skills in coaching, mentoring and fostering a positive work environment Even better if you have... - College degree in a related field, preferred - 2+ years’ experience overseeing a team primarily made up of work at home or remote agents, preferred - 2+ years’ experience in transportation operations, provider management, field operations, compliance, or vendor support roles, preferred - Experience working in Medicaid, NEMT, or regulated service environments strongly preferred What’s in it for you: - Health and Life Insurance Plans - Dental and Vision Plans - 401(k) with a company match - Paid Time Off and Holiday Pay - Maternity/Paternity Leave - Casual Dress Environment - Tuition Reimbursement - MTM Perks Discount Program - Leadership Mentoring Opportunities Salary Min: $47,920 Salary Max: $52,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTM

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: - Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. - Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. - Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. - Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. - Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Opportunity: Senior Road Claims Representative (Winnipeg) As a Senior Road Claims Representative, you’ll make a meaningful impact by helping customers recover from unexpected losses through: - Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss. - Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing. - Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions. - Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making. - Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment. We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service. What You’ll Do: - Review new losses and prepare investigation plan. - Contact the insured to discuss loss details and arrange inspection appointment. - Attend loss scene to confirm facts of loss through various investigation methods. - Work with policyholder to explain claims process to ensure efficient claims experience. - Secure statements with policyholders, third parties, independent witnesses as necessary. - Secure photographs and diagrams of loss scenes. - Collect evidence to preserve subrogation as necessary. - Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts. - Evaluate liability and identify subrogation opportunities. - Identify salvage opportunities and ensure efficient disposal. - Obtain officials reports- policy, fire and medical providers. - Obtain details of overall risk and relay any potential hazards/concerns to underwriting. - Participate in round table reviews and audit activities when requested to support quality and compliance initiatives. - Handle high‑value and/or complex claims as assigned, ensuring thorough analysis and appropriate resolution, as required. - Provide mentorship and guidance to less experienced team members as required. - Support customer service operations by assisting with customer inquiries and service needs as requested. What You’ll Bring: - 7+ years experience in the insurance industry in property claims. - Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams). - Consistent accuracy, thoroughness, and attention to detail. - Ability to work both independently and collaboratively in a dynamic team environment. - Adaptability and a continuous improvement mindset. - CIP or willingness to work towards designation. - Prior experience with Guidewire Suite considered an asset. - Post-secondary education preferred. The targeted pay range for this position in the following location is: Canada – Manitoba: $76,600 - $95,800 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. Ready to Make an Impact? If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Please submit your resume and cover letter! We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of our clients. • Communicating with a wide variety of individuals, including CEOs, claimants, provider offices, and attorneys. • Handling claims in multiple jurisdictions.