Portage Mutual Careers Centre

Role Description As a Commercial Property & Casualty Underwriter - II, you’ll play a crucial role in supporting our underwriting team by: - Evaluating and underwriting moderately complex, high-value property and casualty insurance risks in line with company guidelines and risk appetite. - Conducting strategic risk assessments and leveraging market research to inform underwriting decisions. - Building and maintaining strong relationships with brokers and internal stakeholders to support business development. - Mentoring junior underwriters and providing expert guidance to support team capability and consistency. - Representing the company at industry events and ensuring underwriting practices stay aligned with evolving regulations and market trends. Qualifications - Minimum of 3-5 years of commercial underwriting experience within property and casualty insurance sectors. - Strong understanding of risk analysis, pricing strategies, and product development across key segments such as property and casualty insurance. - In-depth knowledge of risk selection methodologies, insurance contracts, rating models, and sources of risk information. - Working knowledge of related areas including claims, risk management, and accounting to enhance underwriting decisions. - Deep familiarity with underwriting philosophies, statutory constraints, technical manuals, and rating programs. - Proficient in Microsoft Office Suite and relevant underwriting systems (e.g., Guidewire), with the ability to adapt to new technologies. - Proven ability to establish and maintain professional, long-term relationships with brokers and internal partners. - Skilled at working with internal teams and brokers to deliver excellent service and optimal underwriting outcomes. - Self-motivated and proactive in identifying and capitalizing on new business opportunities with brokers. - Attentive listener with the ability to respond to broker needs clearly and professionally. - Demonstrated leadership skills, with experience in training, mentoring, and guiding team members. - Strong analytical capabilities, with a proven track record of assessing and managing risks effectively. - Successful history of developing and implementing impactful underwriting strategies. - Consistently applies accuracy, thoroughness, and meticulousness in all aspects of work. - Ability to work independently while effectively collaborating within a team environment. - Open to change, with a focus on continuous improvement and personal development. - Bachelor’s degree in finance, business, or a related field or an equivalent combination of education and experience. - CIP, FCIP, CRM or CIC designation completed, actively in progress, or willing to work towards. Requirements - Evaluate and underwrite new and existing business, renewals and endorsements, focusing on moderately complex and high-value property and casualty insurance risks. - Uphold the quality and profitability of the program’s portfolio by adhering to underwriting standards and referring risks beyond delegated authority to supervisory levels. - Work in partnership with other departments to identify key trends and provide strategic recommendations. - Demonstrate commitment to effective risk management by following up on outstanding recommendations and ensuring their implementation. - Analyze large loss events, provide detailed reports, and discuss remediation strategies to mitigate future risks. - Engage in market research to identify emerging trends, enabling the development of innovative product offerings. - Identify potential issues in loss ratios and risk trends; implement effective strategies to address anomalies and ensure portfolio stability. - Guide and support junior underwriters, enhancing their technical expertise and decision-making capabilities. - Effectively communicate and clarify underwriting business rules and guidelines to brokers. - Address inquiries and provide prompt, clear responses to brokers through both verbal and written channels. - Deliver a superior broker experience characterized by confidence, responsibility, and professionalism. - Stay current with industry trends, emerging developments, and regulatory changes. - Act as a subject matter expert, representing the company at industry events, forums, and conferences. Benefits - Competitive salary and incentive plan. - Comprehensive health benefits. - Pension plan. - Generous paid time off, including personal days. - Access to diverse learning resources and tuition reimbursement for relevant programs. - Flexible work environment with options for remote, in-office, and hybrid arrangements. - Supportive and diverse team culture. - Opportunity to align with an organization committed to making a difference in communities. Company Description At Portage Mutual Insurance, we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada.

Role Description As an Farm Property and Casualty Underwriter II, you’ll play a crucial role in supporting our underwriting team by: - Evaluating and underwriting moderately complex farm property and casualty insurance risks in line with company guidelines and risk appetite. - Conducting strategic risk assessments and leveraging market research to inform underwriting decisions. - Responding to product and procedural questions from colleagues and brokers, providing guidance on complex new business, participating in post-loss underwriting reviews, and collaborating with claims on our service philosophies. What You’ll Do: - Accept, reject, endorse, renew or cancel contracts in accordance with company underwriting policies, procedures, service standards, applicable laws and regulations based on assigned authority levels. - Process new applications, endorsements, renewals, cancellations, declines and quotes. - Research and determine appropriate rates, apply discounts/surcharges and accurately calculate premiums. - Request inspections in accordance with company policies and procedures. - Prepare related correspondences and maintain supporting documentation as required. - Provide underwriting training/coaching to new hires or new team members. - Participate in post-loss underwriting reviews and review on claim files referred in accordance with the company’s risk appetite and service standards. - Understand and communicate underwriting business rules and guidelines to brokers. - Provide service to brokers in accordance with company service standards. Qualifications - Minimum 3-5 years of progressive experience with personal lines, farm or commercial underwriting (or related equivalent). - Demonstrated knowledge of MS Office Suite (Word, Excel, Outlook, and Teams). - Consistency of applying accuracy, thoroughness and attention to detail approaches. - Ability to work independently and collaborate effectively in a team environment. - Adaptable and continuous improvement mind-set. - A CIP designation or actively pursuing a CIP designation (or equivalency). - A Bachelor’s Degree or Post-Secondary certificate is required (or an equivalent of industry experience). Requirements - To support ongoing broker engagement through in-person site visits, the successful candidate is ideally located within Saskatchewan. Benefits - Competitive salary and incentive plan. - Comprehensive health benefits. - Pension plan and generous paid time off, including personal days. - Access to diverse learning resources and tuition reimbursement for relevant programs. - Bonuses recognizing achievements in pursuing insurance designations. - Flexible work environment with options for remote, in-office, and hybrid arrangements. - Supportive and diverse team culture that embraces unique perspectives. - Alignment with an organization committed to making a difference in the communities served.

Role Description As a Commercial Property and Casualty Underwriter III, you’ll play a crucial role in supporting our underwriting team by: - Evaluating and underwriting moderately complex, high-value property and casualty insurance risks in line with company guidelines and risk appetite. - Conducting strategic risk assessments and leveraging market research to inform underwriting decisions. - Building and maintaining strong relationships with brokers and internal stakeholders to support business development. - Mentoring junior underwriters and providing expert guidance to support team capability and consistency. - Representing the company at industry events and ensuring underwriting practices stay aligned with evolving regulations and market trends. Qualifications - Minimum of 5+ years of commercial underwriting experience within property and casualty insurance sectors. - Strong understanding of risk analysis, pricing strategies, and product development across key segments such as property and casualty insurance. - In-depth knowledge of risk selection methodologies, insurance contracts, rating models, and sources of risk information. - Working knowledge of related areas including claims, risk management, and accounting to enhance underwriting decisions. - Deep familiarity with underwriting philosophies, statutory constraints, technical manuals, and rating programs. - Proficient in Microsoft Office Suite and relevant underwriting systems (e.g., Guidewire), with the ability to adapt to new technologies. - Self-motivated and proactive in identifying and capitalizing on new business opportunities with brokers. - Attentive listener with the ability to respond to broker needs clearly and professionally. - Demonstrated leadership skills, with experience in training, mentoring, and guiding team members. - Strong analytical capabilities, with a proven track record of assessing and managing risks effectively. - Successful history of developing and implementing impactful underwriting strategies. - Consistently applies accuracy, thoroughness, and meticulousness in all aspects of work. - Bachelor’s degree in finance, business, or a related field or an equivalent combination of education and experience. - CIP, FCIP, CRM or CIC designation completed, actively in progress, or willing to work towards. Requirements - Evaluate and underwrite new and existing business, renewals and endorsements, focusing on moderately complex and high-value property and casualty insurance risks. - Uphold the quality and profitability of the program’s portfolio by adhering to underwriting standards and referring risks beyond delegated authority to supervisory levels. - Work in partnership with other departments to identify key trends and provide strategic recommendations. Aim to achieve positive outcomes for clients, brokers, and the company. - Demonstrate our commitment to effective risk management by following up on outstanding recommendations and ensuring their implementation. - Analyze large loss events, provide detailed reports, and discuss remediation strategies to mitigate future risks. - Engage in market research to identify emerging trends, enabling the development of innovative product offerings. - Identify potential issues in loss ratios and risk trends. Implement effective strategies to address anomalies and ensure portfolio stability. - Guide and support junior underwriters, enhancing their technical expertise and decision-making capabilities. - Effectively communicate and clarify underwriting business rules and guidelines to brokers, ensuring a shared understanding and adherence to established standards. - Address inquiries and provide prompt, clear responses to brokers through both verbal and written channels, facilitating effective and efficient communication. - Deliver a superior broker experience characterized by confidence, responsibility, and professionalism, reinforcing the company's reputation for excellence in the industry. - Stay current with industry trends, emerging developments, and regulatory changes to ensure underwriting practices remain compliant and competitive. - Act as a subject matter expert, representing the company at industry events, forums, and conferences to enhance the company's reputation and deepen industry engagement. Benefits - Competitive salary and incentive plan. - Comprehensive health benefits. - Pension plan. - Generous paid time off, including personal days. - Access to diverse learning resources and tuition reimbursement for relevant programs. - Flexible work environment with remote, in-office, and hybrid arrangements. - Supportive and diverse team culture. - Alignment with an organization committed to making a difference in the communities we serve.

Role Description As an Intermediate Auto Lines Property & Casualty Underwriter, you’ll play a crucial role in supporting our underwriting team by: - Evaluating and underwriting moderately complex, high-value property and casualty insurance risks in line with company guidelines and risk appetite. - Conducting strategic risk assessments and leveraging market research to inform underwriting decisions. - Building and maintaining strong relationships with brokers and internal stakeholders to support business development. - Mentoring junior underwriters and providing expert guidance to support team capability and consistency. - Representing the company at industry events and ensuring underwriting practices stay aligned with evolving regulations and market trends. We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service. Qualifications - Minimum of 3-5 years of progressive underwriting experience within property and casualty insurance sectors. - Strong understanding of risk analysis, pricing strategies, and product development across key segments such as property and casualty insurance. - In-depth knowledge of risk selection methodologies, insurance contracts, rating models, and sources of risk information. - Working knowledge of related areas including claims, risk management, and accounting to enhance underwriting decisions. - Deep familiarity with underwriting philosophies, statutory constraints, technical manuals, and rating programs. - Proficient in Microsoft Office Suite and relevant underwriting systems (e.g., Guidewire), with the ability to adapt to new technologies. - Proven ability to establish and maintain professional, long-term relationships with brokers and internal partners. - Skilled at working with internal teams and brokers to deliver excellent service and optimal underwriting outcomes. - Self-motivated and proactive in identifying and capitalizing on new business opportunities with brokers. - Attentive listener with the ability to respond to broker needs clearly and professionally. - Demonstrated leadership skills, with experience in training, mentoring, and guiding team members. - Strong analytical capabilities, with a proven track record of assessing and managing risks effectively. - Successful history of developing and implementing impactful underwriting strategies. - Consistently applies accuracy, thoroughness, and meticulousness in all aspects of work. - Ability to work independently while effectively collaborating within a team environment. - Open to change, with a focus on continuous improvement and personal development. - Bachelor’s degree in finance, business, or a related field or an equivalent combination of education and experience. - CIP designation completed, actively in progress, or willing to work towards. Requirements - Evaluate and underwrite new and existing business, renewals and endorsements, focusing on moderately complex and high-value property and casualty insurance risks. - Uphold the quality and profitability of the program’s portfolio by adhering to underwriting standards and referring risks beyond delegated authority to supervisory levels. - Work in partnership with other departments to identify key trends and provide strategic recommendations. - Demonstrate commitment to effective risk management by following up on outstanding recommendations and ensuring their implementation. - Analyze large loss events, provide detailed reports, and discuss remediation strategies to mitigate future risks. - Engage in market research to identify emerging trends, enabling the development of innovative product offerings. - Identify potential issues in loss ratios and risk trends. Implement effective strategies to address anomalies and ensure portfolio stability. - Guide and support junior underwriters, enhancing their technical expertise and decision-making capabilities. - Effectively communicate and clarify underwriting business rules and guidelines to brokers. - Address inquiries and provide prompt, clear responses to brokers through both verbal and written channels. - Deliver a superior broker experience characterized by confidence, responsibility, and professionalism. - Stay current with industry trends, emerging developments, and regulatory changes to ensure underwriting practices remain compliant and competitive. - Act as a subject matter expert, representing the company at industry events, forums, and conferences. Benefits - Competitive salary and incentive plan. - Comprehensive health benefits. - Pension plan. - Generous paid time off, including personal days. - Access to diverse learning resources and tuition reimbursement for relevant programs. - Flexible work environment with options for remote, in-office, and hybrid arrangements. - Supportive and diverse team culture. - Opportunities for career growth and development.

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: - Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. - Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. - Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. - Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. - Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Opportunity: Senior Road Claims Representative (Winnipeg) As a Senior Road Claims Representative, you’ll make a meaningful impact by helping customers recover from unexpected losses through: - Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss. - Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing. - Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions. - Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making. - Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment. We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service. What You’ll Do: - Review new losses and prepare investigation plan. - Contact the insured to discuss loss details and arrange inspection appointment. - Attend loss scene to confirm facts of loss through various investigation methods. - Work with policyholder to explain claims process to ensure efficient claims experience. - Secure statements with policyholders, third parties, independent witnesses as necessary. - Secure photographs and diagrams of loss scenes. - Collect evidence to preserve subrogation as necessary. - Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts. - Evaluate liability and identify subrogation opportunities. - Identify salvage opportunities and ensure efficient disposal. - Obtain officials reports- policy, fire and medical providers. - Obtain details of overall risk and relay any potential hazards/concerns to underwriting. - Participate in round table reviews and audit activities when requested to support quality and compliance initiatives. - Handle high‑value and/or complex claims as assigned, ensuring thorough analysis and appropriate resolution, as required. - Provide mentorship and guidance to less experienced team members as required. - Support customer service operations by assisting with customer inquiries and service needs as requested. What You’ll Bring: - 7+ years experience in the insurance industry in property claims. - Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams). - Consistent accuracy, thoroughness, and attention to detail. - Ability to work both independently and collaboratively in a dynamic team environment. - Adaptability and a continuous improvement mindset. - CIP or willingness to work towards designation. - Prior experience with Guidewire Suite considered an asset. - Post-secondary education preferred. The targeted pay range for this position in the following location is: Canada – Manitoba: $76,600 - $95,800 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. Ready to Make an Impact? If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Please submit your resume and cover letter! We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: - Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. - Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. - Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. - Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. - Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Opportunity: As an Intermediate Underwriter, you’ll play a crucial role in supporting our underwriting team by: - Evaluating and underwriting moderately complex, high-value property and casualty insurance risks in line with company guidelines and risk appetite. - Conducting strategic risk assessments and leveraging market research to inform underwriting decisions. - Building and maintain strong relationships with brokers and internal stakeholders to support business development. - Mentoring junior underwriters and providing expert guidance to support team capability and consistency. - Representing the company at industry events and ensuring underwriting practices stay aligned with evolving regulations and market trends. We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service. What You’ll Do: - Evaluate and underwrite new and existing business, renewals and endorsements, focusing on moderately complex and high-value property and casualty insurance risks. - Uphold the quality and profitability of the program’s portfolio by adhering to underwriting standards and referring risks beyond delegated authority to supervisory levels. - Work in partnership with other departments to identify key trends and provide strategic recommendations. Aim to achieve positive outcomes for clients, brokers, and the company. - Demonstrate our commitment to effective risk management by following up on outstanding recommendations and ensuring their implementation. - Analyze large loss events, provide detailed reports, and discuss remediation strategies to mitigate future risks. - Engage in market research to identify emerging trends, enabling the development of innovative product offerings. - Identify potential issues in loss ratios and risk trends. Implement effective strategies to address anomalies and ensure portfolio stability. - Guide and support junior underwriters, enhancing their technical expertise and decision-making capabilities. - Effectively communicate and clarify underwriting business rules and guidelines to brokers, ensuring a shared understanding and adherence to established standards. - Address inquiries and provide prompt, clear responses to brokers through both verbal and written channels, facilitating effective and efficient communication. - Deliver a superior broker experience characterized by confidence, responsibility, and professionalism, reinforcing the company's reputation for excellence in the industry. - Stay current with industry trends, emerging developments, and regulatory changes to ensure underwriting practices remain compliant and competitive. - Act as a subject matter expert, representing the company at industry events, forums, and conferences to enhance the company's reputation and deepen industry engagement. What You’ll Bring: - Minimum of 3-5 years of progressive underwriting experience within property and casualty insurance sectors. - Strong understanding of risk analysis, pricing strategies, and product development across key segments such as property and casualty insurance. - In-depth knowledge of risk selection methodologies, insurance contracts, rating models, and sources of risk information. - Working knowledge of related areas including claims, risk management, and accounting to enhance underwriting decisions. - Deep familiarity with underwriting philosophies, statutory constraints, technical manuals, and rating programs. - Proficient in Microsoft Office Suite and relevant underwriting systems (e.g., Guidewire), with the ability to adapt to new technologies. - Proven ability to establish and maintain professional, long-term relationships with brokers and internal partners. - Skilled at working with internal teams and brokers to deliver excellent service and optimal underwriting outcomes. - Self-motivated and proactive in identifying and capitalizing on new business opportunities with brokers. - Attentive listener with the ability to respond to broker needs clearly and professionally. - Demonstrated leadership skills, with experience in training, mentoring, and guiding team members. - Strong analytical capabilities, with a proven track record of assessing and managing risks effectively. - Successful history of developing and implementing impactful underwriting strategies. - Consistently applies accuracy, thoroughness, and meticulousness in all aspects of work. - Ability to work independently while effectively collaborating within a team environment. - Open to change, with a focus on continuous improvement and personal development. - Bachelor’s degree in finance, business, or a related field or an equivalent combination of education and experience. - CIP designation completed, actively in progress, or willing to work towards. This is an 18 month fixed-term opportunity supporting team continuity. The targeted pay range for this position in the following location is: Canada – Alberta: $64,000 - $80,000 CAD / Annual Remote within Canada, with required availability during Mountain Time Zone working hours. Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. Ready to Make an Impact? If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Please submit your resume and cover letter! We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

Role Description As an Intermediate Underwriter, you’ll play a crucial role in supporting our underwriting team by: - Evaluating and underwriting moderately complex, high-value property and casualty insurance risks in line with company guidelines and risk appetite. - Conducting strategic risk assessments and leveraging market research to inform underwriting decisions. - Building and maintaining strong relationships with brokers and internal stakeholders to support business development. - Mentoring junior underwriters and providing expert guidance to support team capability and consistency. - Representing the company at industry events and ensuring underwriting practices stay aligned with evolving regulations and market trends. Qualifications - Minimum of 3-5 years of progressive underwriting experience within property and casualty insurance sectors. - Strong understanding of risk analysis, pricing strategies, and product development across key segments such as property and casualty insurance. - In-depth knowledge of risk selection methodologies, insurance contracts, rating models, and sources of risk information. - Working knowledge of related areas including claims, risk management, and accounting to enhance underwriting decisions. - Deep familiarity with underwriting philosophies, statutory constraints, technical manuals, and rating programs. - Proficient in Microsoft Office Suite and relevant underwriting systems (e.g., Guidewire), with the ability to adapt to new technologies. - Proven ability to establish and maintain professional, long-term relationships with brokers and internal partners. - Skilled at working with internal teams and brokers to deliver excellent service and optimal underwriting outcomes. - Self-motivated and proactive in identifying and capitalizing on new business opportunities with brokers. - Attentive listener with the ability to respond to broker needs clearly and professionally. - Demonstrated leadership skills, with experience in training, mentoring, and guiding team members. - Strong analytical capabilities, with a proven track record of assessing and managing risks effectively. - Successful history of developing and implementing impactful underwriting strategies. - Consistently applies accuracy, thoroughness, and meticulousness in all aspects of work. - Ability to work independently while effectively collaborating within a team environment. - Open to change, with a focus on continuous improvement and personal development. - Bachelor’s degree in finance, business, or a related field or an equivalent combination of education and experience. - CIP designation completed, actively in progress, or willing to work towards. Requirements - This is an 18-month fixed-term opportunity supporting team continuity. - The targeted pay range for this position in Alberta is $64,000 - $80,000 CAD / Annual. - Remote within Canada, with required availability during Mountain Time Zone working hours. Benefits - Competitive salary and incentive plan. - Comprehensive health benefits. - Pension plan. - Generous paid time off, including personal days. - Access to diverse learning resources and tuition reimbursement for relevant programs. - Flexible work environment with options for remote, in-office, and hybrid arrangements. - Supportive and diverse team culture that embraces inclusivity and belonging. - Opportunity to align with an organization committed to making a difference in communities.

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: - Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. - Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. - Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. - Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. - Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Opportunity in Short We are excited to add a Talent Acquisition Business Partner to our Human Resources team. Reporting to the Director, HR Strategic Programs & Initiatives, this role is a critical connector between business leaders and the talent strategies required to deliver on Portage Mutual’s priorities, today and into the future. The Talent Acquisition Business Partner works closely with leaders across the organization to translate operational plans into clear hiring priorities, realistic timelines, and effective recruitment strategies. Balancing speed, quality, and cost, this role ensures disciplined, compliant, and high-quality recruitment outcomes while strengthening manager capability and supporting internal talent development as a viable workforce strategy. What You Will Do - Lead end-to-end recruitment delivery from requisition approval through offer acceptance, ensuring quality, timeliness, and compliance. - Partner with hiring managers to plan and prioritize hiring activities aligned to business and workforce needs. - Conduct recruitment intakes that clarify expectations, timelines, and shared accountability. - Provide guidance on labour market conditions and hiring strategies to support informed decision-making. - Review resumes, screen and interview candidates, coordinate assessments, and manage candidate experience through selection. - Prepare, present, and negotiate offers of employment and oversee pre-employment checks. - Maintain accurate recruitment documentation and enable a smooth transition to onboarding. - Identify risks, surface issues early, and recommend practical solutions to keep hiring on track. - Contribute to continuous improvement of recruitment practices and manager experience. What You Will Bring Experience & Education - 5–7 years of progressive HR experience, ideally within financial services or insurance. - Minimum 3 years of hands-on, end-to-end recruitment experience managing multiple requisitions simultaneously. - Demonstrated experience partnering with leaders to translate business priorities into actionable recruitment and workforce plans. - College diploma or degree in Business, Human Resources, or a related discipline. - HR professional designation preferred (e.g., CHRP, CHRL, CPHR). Business Partnership & HR Capability - Strong capability in business partnership, with the ability to understand operational priorities and translate them into effective talent acquisition strategies. - Confidence advising and coaching hiring managers on hiring decisions, role clarity, assessment approaches, and shared accountability throughout the recruitment process. - Ability to apply broad HR knowledge—such as workforce planning, internal mobility, employment legislation, and organizational context—into practical and disciplined talent acquisition practices. - Sound judgement and credibility to influence decisions, challenge constructively, and recommend pragmatic solutions that balance business needs, candidate experience, and organizational standards. - High personal accountability, strong follow-through, and a solutions-oriented approach to delivering results. Portage Mutual values collaboration, humility, inclusivity, and care. You will thrive here if you bring a partnership mindset, respect diverse perspectives, and demonstrate reliability and follow-through in everything you do. - Position Title: Talent Acquisition Business Partner - Reports to: Director, HR Strategic Programs & Initiatives - Location: Hybrid or Remote (Canada) - Starting Salary Range: $64,000 - $80,000 Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. Ready to Make an Impact? If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Please submit your resume and cover letter! We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: - Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. - Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. - Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. - Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. - Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Opportunity: Property Road Claims Representative - Parkland Region As a Road Claims Representative II, you’ll make a meaningful impact by helping customers recover from unexpected losses through: - Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss. - Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing. - Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions. - Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making. - Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment. We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service. What You’ll Do: - Review new losses and prepare investigation plan. - Contact the insured to discuss loss details and arrange inspection appointment. - Attend loss scene to confirm facts of loss through various investigation methods. - Work with policyholder to explain claims process to ensure efficient claims experience. - Secure statements with policyholders, third parties, independent witnesses as necessary. - Secure photographs and diagrams of loss scenes. - Collect evidence to preserve subrogation as necessary. - Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts. - Evaluate liability and identify subrogation opportunities. - Identify salvage opportunities and ensure efficient disposal. - Obtain officials reports- policy, fire and medical providers. - Obtain details of overall risk and relay any potential hazards/concerns to underwriting. What You’ll Bring: - Minimum of 5 years experience in the insurance industry in property claims. - Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams). - Consistent accuracy, thoroughness, and attention to detail. - Ability to work both independently and collaboratively in a dynamic team environment. - Adaptability and a continuous improvement mindset. - CIP or willingness to work towards designation. - Prior experience with Guidewire Suite considered an asset. - Post-secondary education preferred. The targeted pay range for this position in the following location is: Canada – Manitoba: $64,000 - $88,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. Ready to Make an Impact? If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Please submit your resume and cover letter! We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: - Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. - Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. - Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. - Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. - Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Manager, Service Operations & Incidents is responsible for leading the organization’s IT service operations and acting as the single authoritative Incident Manager during major incidents. This role provides day‑to‑day leadership for the Service Desk and Broker Support functions, ensuring consistent, high‑quality frontline support for internal users and external broker partners. In addition to operational leadership, this role holds enterprise authority during major incidents, including system outages, service degradations, and cyber‑related events. When acting as Incident Manager, the incumbent is empowered to coordinate across all IT domains, including Applications, Infrastructure, Cybersecurity, vendors, and senior IT leadership, to restore service quickly and safely while maintaining clear, timely communication. The role is critical to ensuring operational stability, customer confidence, and disciplined response in both routine operations and high‑impact incidents. Success is measured by service reliability, incident response effectiveness, stakeholder confidence, and continuous improvement in operational maturity. Major Responsibilities: Service Operations Leadership - Provide overall leadership and accountability for IT service operations, including Service Desk and Broker Support teams. - Ensure consistent, high‑quality support for internal staff and external broker partners. - Establish and enforce service standards, escalation practices, and support procedures. - Monitor ticket volumes, resolution quality, and service levels, taking corrective action as required. - Drive continuous improvement initiatives to enhance service quality, efficiency, and customer experience. Major Incident Management - Serve as the organization’s single Incident Manager during major incidents, outages, service degradations, and cyber events. - Assume temporary authority to coordinate and direct cross‑functional teams during incidents. - Classify, prioritize, and manage incidents based on business impact and service commitments. - Mobilize internal teams and external partners to restore service as quickly and safely as possible. - Reprioritize work and authorize emergency changes, in alignment with governance and leadership approvals. - Ensure disciplined incident command, decision‑making, and documentation throughout the incident lifecycle. Incident Communication & Stakeholder Management - Own all planned and unplanned incident communications. - Provide clear, timely, and consistent updates to business stakeholders, leadership, and affected users. - Ensure communications are accurate, understandable, and aligned with business impact. - Act as the central point of coordination between IT, business leaders, and external partners during incidents. Release, Change & Operational Readiness - Partner closely with the Release Manager to ensure effective handoff of changes from delivery into production. - Ensure Service Desk and Broker Support teams are prepared for upcoming releases, including awareness of new features, known issues, and support impacts. - Coordinate operational readiness and support coverage for releases, including after‑hours or off‑cycle deployments. - Ensure production changes are supported by clear documentation, escalation paths, and support readiness. Incident Review, Problem Management & Continuous Improvement - Lead post‑incident reviews and root‑cause analysis for major incidents. - Ensure corrective and preventive actions are identified, tracked, and implemented. - Analyze incident trends and operational metrics to identify systemic issues and improvement opportunities. - Contribute to the ongoing maturation of IT service management practices. Leadership & Talent Development - Lead and develop teams fostering high performance, professional growth, and technical excellence. - Establish and sustain a high‑performing, accountable culture grounded in transparency, collaboration, continuous improvement, and employee engagement. - Define and execute workforce strategies that strengthen internal capability through training, mentorship, and career development. Operating Reporting & Governance - Define, track, and report on key service and incident performance metrics (e.g., response times, resolution trends, incident frequency). - Provide regular reporting and insights to IT leadership. - Ensure service operations and incident management practices align with IT governance, risk, and regulatory expectations. Key Skills, Attributes, and Experience Required: Cultural Fit As a company that values mutuality, Portage Mutual has a collaborative, inclusive culture, relevant to its marketplace, policyholders, key stakeholders and employees. The company is caring, supportive and operates with humility. This individual must excel within this culture and demonstrate a collaborative approach to leadership and communication. Communication and Emotional Intelligence This individual must be a strong communicator, able to communicate succinctly and effectively and to secure alignment through periods of organizational change and challenging circumstances. The individual must demonstrate the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships objectively and empathetically. Problem Solving / Analytical Ability This individual must have a demonstrated ability to identify problems, their root causes and to address them meaningfully before the problem has a visible negative impact. The individual must see and approach problems as opportunities for growth and development for the organization and its employees. Strategic / Future Planning This individual must have a strong sense of current and future industry direction. Experience and Skills - 7+ years of progressive experience in IT service operations, service desk leadership, incident management, or related operational roles within complex enterprise environments. - Demonstrated experience serving as a Major Incident Manager, leading enterprise‑scale incident response and restoration activities. - Proven experience leading technical support and service operations teams, with accountability for service quality, consistency, and operational stability. - Strong understanding of enterprise applications, IT infrastructure, cybersecurity considerations, and IT operational support models. - Experience working in regulated or control‑oriented environments, with a strong appreciation for auditability, disciplined processes, and governance requirements. - Demonstrated ability to manage crisis communications, including coordinating executives, business stakeholders, vendors, and technical teams, and delivering clear, timely, and accurate updates. - Proven capability in root‑cause analysis and problem management, identifying systemic issues, implementing corrective actions, and reducing repeat incidents. - Demonstrated experience ensuring operational readiness for change, including release support, service team preparedness, and coordination for planned and unplanned deployments. - Proven ability to leverage service and incident metrics to assess performance, identify trends, and drive continuous improvement initiatives. - Strong communication, coordination, and stakeholder‑management skills, particularly in high‑pressure and time‑critical situations. - Demonstrated ability to lead decisively under pressure, making sound decisions with incomplete information while maintaining control, focus, and stakeholder confidence during critical incidents. - Education - Bachelor’s degree in Information Technology, Information Systems, Business, or a related field, or an equivalent combination of education and professional experience. - IT service management certifications such as ITIL are strongly preferred. - Security‑related certifications (e.g., CISSP, CISM) are considered assets. - Ongoing commitment to professional development and continuous improvement is expected. The targeted pay range for this position in the following location is / locations are: Canada – Manitoba: $95,000 - $118,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. Ready to Make an Impact? If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Please submit your resume and cover letter! We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).