• Responsible for meeting daily service repair needs of customer’s equipment • Drive customer satisfaction through Service Excellence • Basic troubleshooting, installation, maintenance, and service repair needs on designated equipment • Completing Preventative Maintenance and Field Modification Instruction • Maintaining daily communications with customers for resolution and proper follow-up • Conducting root cause analysis and utilizing escalation process for service delivery issues • Participating in sales opportunities such as contract renewals

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The Asset Reliability Technician reports to the ART, Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. - Physical ability to work in confined industrial environments; wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear. - Ability to travel up to 70% of the time. Both Local and Regionally. - Requires overnight and air travel. - Occasional weekends and off hours required. - Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments. - Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team. - Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction. - Effectively troubleshoot and repair product installation when communication issues are - Communicate and maintain installation and field service records. - Manage and maintain service tools and inventory to ensure accountability of assigned company assets. - Interact with customers in a friendly and professional manner and consistently represents the company image and brand in a positive and professional manner. - Communicates and interacts well with all customer personnel to gain their confidence and cooperation. - Support product development team in evaluation and testing of existing and new product development. - Maintain expense account and submit accurate records weekly. - Work autonomously with minimal supervision. - Requires professional communication skills and conduct. - Demonstrate the desire and knowledge to understand and solve for customer needs. - Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations in an appropriate manner. - Ability to multi-task, prioritize and manage time effectively. - Exceptional organizational skills; be results-oriented with a bias for action. - Strong collaborator who can build trust and contribute to the success of the team. - Ability to synthesize the vision of the CEO and senior leadership team and translate it into to day-to-day tactical support of the organization. - Must embrace a culture of accountability. - Always behave ethically, act fairly, and take responsibility for accomplishing work goals. - Strong written and verbal communication skills necessary to effectively convey ideas. Qualifications - 1+ years of experience in the field service industry desired - Experience with hand tools, air tools and large specialized tools specific to the job/project. - General knowledge of industrial manufacturing equipment - General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware. - Familiarity with industrial networking equipment and protocols. - Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required. - Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required. - OSHA 10, prefer OSHA 30 certification - can be educated upon hiring. - Legally authorized to work in the USA, without sponsorship. What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

• Travel to customers’ maintenance/shop facilities to perform shop set-ups • Assembling and installing steel bins • Cleaning, organizing, identifying, and labeling Imperial’s products • Training the customer on proper use of equipment

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer reports to the Area Service Manager South II and is part of the India Equipment Services organization located in Hyderabad and will be working remotely to cover the assigned region. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you’ll do - Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment’s sold by CYTIVA Life Science - Required to attend and close the service calls as per CYTIVA Service Quality - Willing to stretch during the off hours and Holidays to meet Customer expectations - Encouraged to enforce to the Key Performance Index of Service Operation, encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers - Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and solutions sold. Who you are - Bachelor's Degree/ Diploma in Instrumentation/ Electrical/ Mechanical/ Electronics/ Electrical & Tele-Communications Engineering with minimum 3 years' experience in equipment and associated devices related to Biopharmaceutical Industry in the production/research department or in Service/Maintenance dept. of the Biopharmaceutical Industry or as a service provider to Biopharmaceutical industry. - Ability to install, service and troubleshoot the equipment like Upstream Bio-reactors & Downstream Liquid Chromatography systems - Should have knowledge about validation services as per industry norms - Proficiency in English language. Ability to learn the processes in CYTIVA Life Sciences for reporting, escalations, revenue forecasting, travel. Plan and prioritizes work optimally, high level of work standard and quality Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.