About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: - Class A: Monday, April 27, 2026 (Training Schedule: 1:00 pm - 9:30 pm EST, M-F for 2 weeks.) - Class B: Monday, May 11, 2026 (Training Schedule: 9:00 am - 5:30 pm EST, M-F for 2 weeks.) - Class C: Monday, June 8, 2026 (Training Schedule: 9:00 am - 5:30 pm EST, M-F for 2 weeks.) - Class D: Monday, June 22, 2026 (Training Schedule: 1:00 pm - 9:30 pm EST, M-F for 2 weeks.) About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. Please Note: Schedules for both classes are in EST. Days off vary based on the shift selected. Some schedules offer consecutive days off, while others may be split. Most schedules include at least one weekend day (Saturday or Sunday). CLASS A - Start Date: Monday, April 27, 2026 - Training Schedule: 1:00 pm – 9:30 pm EST, M-F for 2 weeks live on Zoom - Production Schedules: Day and mid shifts. Full-time only. Available Production Schedules: 10:00 am - 6:30 pm 10:30 am - 7:00 pm 11:00 am - 7:30 pm 11:30 am - 8:00 pm 12:00 pm - 8:30 pm 12:30 pm - 9:00 pm 1:00 pm - 9:30 pm CLASS B - Start Date: Monday, May 11, 2026 - Training Schedule: 9:00 am – 5:30 pm EST, M-F for 2 weeks live on Zoom - Production Schedules: Morning shifts. Full-time only. Available Production Schedules: 4:00 am - 12:30 pm 5:00 am - 1:30 pm 6:00 am - 2:30 pm 7:00 am - 3:30 pm 8:00 am - 4:30 pm 9:00 am - 5:30 pm 10:00 am - 6:30 pm CLASS C - Start Date: Monday, June 8, 2026 - Training Schedule: 1:00 pm – 9:30 pm EST, M-F for 2 weeks live on Zoom - Production Schedules: Day and mid shifts. Full-time only. Available Production Schedules: 10:00 am - 6:30 pm 10:30 am - 7:00 pm 11:00 am - 7:30 pm 11:30 am - 8:00 pm 12:00 pm - 8:30 pm 12:30 pm - 9:00 pm 1:00 pm - 9:30 pm CLASS B - Start Date: Monday, June 22, 2026 - Training Schedule: 9:00 am – 5:30 pm EST, M-F for 2 weeks live on Zoom - Production Schedules: Morning shifts. Full-time only. Available Production Schedules: 4:00 am - 12:30 pm 5:00 am - 1:30 pm 6:00 am - 2:30 pm 7:00 am - 3:30 pm 8:00 am - 4:30 pm 9:00 am - 5:30 pm 10:00 am - 6:30 pm Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour + monthly performance and attendance bonuses. - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible desktop or laptop, wired high-speed internet, a webcam, a mobile phone, and a wired headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Windows 11 (Versions 24H2 or 25H2 only). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS and app downloads for two-step authentication. Not Allowed (Incompatible) - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - OS Versions: Windows 11 versions 21H2, 22H2, and 23H2 (No longer supported by Microsoft). Before Applying: Verify Your Windows Version As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on version 24H2 or 25H2 to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a Harver link to complete a 10-minute computer skills assessment and device system check. This ensures your home setup is ready for the role. - The Video Interview: If your profile and tech check align, you’ll be invited to a 30-minute Zoom interview with a Recruiter to discuss your experience and goals. - Shift Selection: If we move forward with an offer, you will receive a link to browse available training classes and select the production schedule that works best for you. - Offer & Onboarding: Once your schedule is confirmed, we will send your official Offer Letter. All offers are contingent upon passing a criminal background check. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA Last Day to Apply: Friday April 10, 2026 at 05:00 pm EST (Class A) and Friday April 24, 2026 at 05:00 pm EST (Class B) WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Once you apply, check your inbox immediately for the Harver Tech Diagnostic and Assessment link to get started! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

A company built to serve you. It's your career, Shelter it! Catastrophe Response Team- Traveling Storm Adjuster $23.82-$29.54 minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position. This is a position where the adjuster works from home, living in and servicing the Lake of the Ozarks and Lebanon, MO area. Some travel will be required to assist in our regional area as needs arise. Home office equipment and company vehicle provided. What You Will Be Doing: The Catastrophe Response Team Adjuster will investigate, analyze, evaluate, and settle insurance claims involving property damage losses. Specialize in adjusting property claims requiring physical inspection and requires extensive travel to a variety of geographic locations. Determine value of a claim and negotiates settlements. Involved in handling of complex property losses requiring expertise in fraud detection and prevention. Due to the duties and responsibilities of this position, a Credit Bureau Report, Motor Vehicle Report, and Criminal Background Check may be ordered on final candidates. What We're Looking For: - Requires excellent analytical, organizational, and decision-making skills. - Superior skills in investigation, organization, negotiation, communication, documentation, and customer service are required. - Must be physically able to travel long distances and lift/move/climb ladders. - Must be able to work outside in all temperatures and inspect property physically and visually. - Must be able to travel overnight as job requires. - Ability to maintain schedules and deadlines and work well with others. - Must possess a valid driver's license supported by a good driving history. - Requires minimal supervision and ability to work independently. - Ability to perform the essential functions of the position, with or without reasonable accommodation. Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: - Health, Dental, Voluntary Vision and Prescription Drug Insurance - Savings and Profit Sharing 401(k) - Paid Time Off for Sick and Personal Leave, Vacation and Holidays - Vitality Wellness Program - "Dress for Your Day" Dress Code - Flexible Scheduling - And much more! #IND1# If interested, please apply by: 04/28/2026

About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary Sophos is seeking an experienced and motivated Senior Incident Response Analyst to support Managed Detection and Response (MDR) customers and managed service providers (MSPs) within the Critical Incident Response Unit (CIRU). As a Senior Incident Response Analyst, you will lead the investigative execution of active cyber incidents, working directly with customers and MSPs to investigate, contain, and support remediation efforts. Utilizing Sophos technologies, you will work with both large and small organizations across multiple countries and levels of technical maturity. This is a fast-paced role that requires the ability to make quick context-based decisions to disrupt adversary activity. What You Will Do - Utilize Sophos technologies to investigate, contain, and respond to cyber incidents - Mentor incident response analysts and MDR operations analysts by providing technical guidance, review, and escalation support - Perform advanced incident response analysis to identify initial access, persistence, and lateral movement to contain and remediate threats - Support MDR customers and MSPs by conducting phone calls and joining meetings to discuss cyber incidents, while often providing priority recommendations to contain, neutralize, and remediate - Conduct analysis of cyber incidents for malware, ransomware, and other common attack types - Maintain accurate and detailed documentation for analysis performed during cyber incidents - Work closely with internal SophosLabs, Detection Engineering, and Threat Hunting teams to continuously expand and improve detection logic - Work closely with Sophos MDR Operations teams in providing response, remediation guidance, and excellent customer service - Where appropriate, contribute to Sophos blogs, social media, and other sources on adversary tactics, techniques, and procedures (TTPs), indicators of compromise (IOCs), and other investigative findings - Evaluate new technologies and processes to improve the overall incident response capability - Assist in creating accurate and detailed technical incident reports as a post-incident deliverable for MDR customers and MSPs What You Will Bring Essential: - 4+ years experience conducting cyber security investigations in a methodical manner and investigating threats or 2+ years experience performing incident response engagements - Understanding of network architecture and IT infrastructure - Experience creating technical documentation and technical reports for customers - Ability to work under high-pressure situations, when response time matters, to disrupt adversary activity - Network and endpoint (macOS, Linux, Windows) investigation experience; IDS, IPS, EDR, and basic malware analysis - Understanding of at least one of the following: OSQuery, SQL, and KQL - Experience applying frameworks such as MITRE Attack and Cyber Kill Chain - Ability to work some weekends and holidays - Knowledge of Windows and Linux command and script interpreters Desired: - Advanced cyber security certifications (GCFE/GCFA, CompTIA CySA+, OSCP, etc.) - Experience calling customers and providing excellent customer service - Publications, either written or acknowledged, within the cyber security field Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

A company built to serve you. It's your career, Shelter it! Catastrophe Response Team- Traveling Storm Adjuster $23.82-$29.54 minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position. This is a position where the adjuster works from home, living in and servicing the Jonesboro, AR area. Some travel will be required to assist in our regional area as needs arise. Home office equipment and company vehicle provided. What You Will Be Doing: The Catastrophe Response Team Adjuster will investigate, analyze, evaluate, and settle insurance claims involving auto damage losses. Specialize in adjusting property claims requiring physical inspection and requires extensive travel to a variety of geographic locations. Determine value of a claim and negotiates settlements. Involved in handling of complex property losses requiring expertise in fraud detection and prevention. Due to the duties and responsibilities of this position, a Credit Bureau Report, Motor Vehicle Report, and Criminal Background Check may be ordered on final candidates. What We're Looking For: - Requires excellent analytical, organizational, and decision-making skills. - Superior skills in investigation, organization, negotiation, communication, documentation, and customer service are required. - Must be physically able to travel long distances and lift/move/climb ladders. - Must be able to work outside in all temperatures and inspect property physically and visually. - Must be able to travel overnight as job requires. - Ability to maintain schedules and deadlines and work well with others. - Must possess a valid driver's license supported by a good driving history. - Requires minimal supervision and ability to work independently. - Ability to perform the essential functions of the position, with or without reasonable accommodation. Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: - Health, Dental, Voluntary Vision and Prescription Drug Insurance - Savings and Profit Sharing 401(k) - Paid Time Off for Sick and Personal Leave, Vacation and Holidays - Vitality Wellness Program - "Dress for Your Day" Dress Code - Flexible Scheduling - And much more! #IND1# If interested, please apply by: 04/28/2026