Role Description As part of the Data Science & Analytics team, you’ll turn BILL’s rich product data into insights that power smarter decisions across our payment products. In this role, you’ll partner closely with Product Management, Engineering, Marketing & other cross-functional teams to support Tier 1 initiatives with a robust metrics strategy, analytical frameworks, and actionable deep dives. You’ll work hands-on with large, complex datasets to answer critical product questions, quantify opportunities, and measure the impact of features tied to our growth priorities. Responsibilities: - Partner with Product, Engineering, and cross-functional teams to translate business questions across Tier 1 product initiatives into clear analytical plans, metrics, data flows and experiment designs. - Query and analyze large, complex datasets to uncover trends in customer behavior, funnel performance, and feature adoption, transforming findings into actionable recommendations for product teams. - Build, maintain, and iterate on dashboards and recurring reports that track key product KPIs - highlighting trends, anomalies, and areas for deeper investigation. - Contribute to goal setting and forecasting for key product initiatives, partnering with product managers to size opportunities and model expected impact on growth and engagement. - Validate data quality and consistency for your product domains by collaborating with data engineering on instrumentation, documentation, and clear metric definitions. - Communicate insights through clear narratives, visualizations, and presentations that make complex analysis easy to understand for non-technical stakeholders and influence product direction. - Leverage AI in every aspect of your work to accelerate the team’s work. Qualifications - Deep customer empathy, understanding of the importance of context, compelling curiosity, and the humility to ask basic, even obvious questions. - Bachelor's degree in a related field plus 3+ years of experience in analytics and/or data science, or Master's degree in a related field plus. - A background in finance, credit or risk analysis. - A solid analytical foundation, with experience working in a quantitative discipline (such as analytics, data science, business intelligence or a related field) or equivalent practical experience. - Advanced Proficiency in SQL & business intelligence/visualization tools, i.e., Tableau or Looker. - Hands-on Experience with DBT for building & maintaining production-grade analytical models, including tests, documentation & Git-based workflows. - Experience applying analytical and statistical techniques (such as descriptive analytics, cohort analysis, and A/B testing) to answer product or business questions and drive decision-making. - Strong communication and data storytelling skills, with the ability to translate ambiguous stakeholder questions into structured analyses and distill complex results into clear, compelling insights for product partners. - A collaborative, growth-minded approach, with a bias toward learning, iterating, and building trusted partnerships with Product, Engineering, Design, and other cross-functional teams. Requirements - Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

What you can expect You will work in a fast-paced, high-growth environment, helping Zoom’s eCommerce and Marketing teams make better decisions using data. You’ll turn customer behavior into meaningful insights that shape business strategy and product improvements. This role is ideal for someone who enjoys storytelling through data and wants to influence both B2C and B2B experiences. About the Team You will be part of the Digital Analytics team, which supports Zoom’s digital platforms and growth initiatives. The team focuses on understanding customer journeys, improving online experiences, and enabling data-driven decisions across the organization. Collaboration, innovation, and continuous learning are key to how the team operates. Responsibilities - Creating automated reports, designing dashboards, and offering tagging recommendations. - Creating automated reports, designing dashboards, and offering tagging recommendations. - Monitoring performance using dashboards, scorecards, and conducting ad-hoc analysis to ensure accurate tracking and evaluation of key metrics. - Supporting experimentation and personalization initiatives by leveraging insights derived from data analysis. - Collaborating with the eCommerce and Marketing teams to identify key performance indicators and establish reporting requirements. - Identifying opportunities during updates and enhancements to improve website functionality and user experience. - Analyzing churn data to identify patterns and enhance customer retention strategies. - Enabling teams through training to utilize data efficiently while fostering a data-driven and customer-oriented perspective. What we’re looking for - 5+ years of experience with tools like Amplitude, Tableau, Salesforce, or Google Analytics - Demonstrate proficiency in SQL and Python. - Demonstrate effective communication skills to convey data insights clearly to business stakeholders. - Demonstrate expertise in analyzing pathing patterns and interpreting web data effectively. - Work effectively with extensive datasets stored within a data warehouse environment. - Demonstrate knowledge of SaaS metrics such as MRR and ARR. - Demonstrate analytical thinking with a focus on prioritizing customer needs. - Present insights effectively to various audiences in a clear and concise manner. #RemoteIndia #India ##LI-Remote Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Design, deliver, and maintain interactive, study-level data visualizations that support Medical Data Review (MDR) and safety signal detection • Create standardized yet customizable data visualization templates and provide study teams with high-impact graphical tools • Serve as a partner and point of support for clinical scientists, offering training and ongoing consultation • Ensure effective use of visual analytics in study workflows • Ensure visual analytics are aligned with Risk-Based Quality Management (RBQM) principles • Support documentation and quality control of visualization deliverables to ensure traceability and compliance

• Produce recurring reporting for senior leadership, including maintaining and updating Monthly Business Review (MBR) slides with company-level KPIs and narrative context (what changed, why it matters, and what to watch next). • Build, own, and continuously improve self-serve dashboards for organizations/teams (e.g., Philanthropy and cross-functional leaders), ensuring metrics are clearly defined, quality checked for data issues, well-documented, and trusted. • Respond to reporting requests from Philanthropy (including funder reporting), translating questions into clear requirements, pulling the right data, and delivering outputs on schedule. • Align on metric definitions, reconcile discrepancies, and partner with data/engineering where instrumentation or pipeline issues impact reporting. • Create lightweight analyses to add context to reporting (segmentation, comparisons over time, funnel summaries), and communicate findings in plain language. • Improve reporting workflows by templating, documenting processes, and automating repeatable tasks, while shifting toward building AI-powered, self-serve access via AI agents that can respond to stakeholder questions in real time.