Role Description We're building an AI-powered member support experience that gets better every week, and this is the role that makes that happen. The AI Manager owns the day-to-day operations and continuous improvement of our AI Agents, including Fin, our Intercom-based support AI. You'll be accountable for how well our AI Agents handle member conversations, how smoothly they hand off to humans, and whether the changes we make week over week are actually working. Quality outcomes, the systems behind them, and the team that runs it all report to you. Key Responsibilities: - Manage the AI member journey end-to-end. - Run the operating cadence. - Own the metrics. - Own conversation design and intent architecture. - Own and evolve the AI tooling infrastructure. - Keep AI content accurate and current. - Manage and develop your team. - Partner cross-functionally and keep operations safe. Qualifications - 5+ years in operations, program management, or an AI/CX-adjacent role, with direct people management experience. - Hands-on experience building and operating AI Agents or conversational AI systems in a customer-facing context, including support AI tools like Fin or similar. - Deep familiarity with how these systems break and how to fix them: escalation failures, knowledge gaps, tone issues, and hallucination patterns. - Platform fluency in tools like Intercom, Zendesk, or Salesforce at a configuration level. - Experience managing data integrations that power AI systems and working with engineers to close coverage gaps. - Experience managing content operations or knowledge systems in partnership with SMEs across an organization. - Strong metrics orientation and clear communication in both directions. Requirements - Familiarity with Langfuse or AI evaluation frameworks. - Background in healthcare, care navigation, or any context where accuracy has real consequences. - Experience building a QA function from early-stage to operational maturity. Benefits - Competitive salary and benefits package. - Flexible working hours. - Dynamic work environment where creativity and innovation are encouraged. Company Description Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset.

Role Description Join Our Team as a Nurse Care Manager! This is a remote opportunity for residents of Oregon, Washington, and Idaho. Candidates must hold an active nursing license in OR, WA, or ID. The Nurse Care Manager supports patients through every stage of their healthcare journey by: - Coordinating care - Ensuring timely follow-up - Promoting evidence-based practices This role bridges communication between patients, families, and providers to improve outcomes, reduce avoidable hospitalizations, and enhance patient satisfaction across Praxis Health clinics. Compensation: $30-$37/hour, depending on experience Schedule: Full-time; 4 days per week, 9-hour shifts; 5 days per week: 4 8-hour shifts and one 4-hour shift Essential Duties and Responsibilities: - Serve as a patient advocate and navigator, guiding patients and caregivers through the healthcare system. - Review provider notes, discharge summaries, and clinical documentation to provide personalized patient education based on condition-specific knowledge and best practices. - Complete emergency room and hospital follow-up calls, offering education on alternative access points (e.g., urgent care, same-day appointments, telehealth) to reduce avoidable ED visits. - Perform comprehensive medication and allergy reconciliation with patients, caregivers, or facilities; verifying names, dosages, and frequencies per clinical protocols. - Facilitate medication education and adherence support, including alignment with standing orders, protocols, and chronic disease management goals. - Identify and support high-risk patients, including those with chronic conditions, frequent hospitalizations, or complex care needs, through proactive care coordination and outreach. - Communicate clinical updates to Primary Care Providers (PCPs), ensuring timely follow-up appointments within the appropriate care windows. - Coordinate continuity of care across settings (e.g., inpatient, outpatient, specialty, post-acute), including referrals and collaboration with external providers and facilities. - Collaborate with interdisciplinary care teams, including primary care, chronic care management, and the Quality department, to identify barriers to care and improve care delivery. - Actively participate in system-wide quality and population health initiatives, including but not limited to: - Medication adherence programs - Statin use monitoring - High-cost care management - Emergency department utilization reduction - Advance care planning - Reduction in readmission - Monitor daily reports and EHR-based alerts to identify patients in need of outreach or follow-up based on clinical risk or recent utilization. - Maintain timely, complete, and compliant documentation of all patient interactions, care coordination activities, lab orders, charges, and communications within the EHR. - Coordinate patient documentation needs, including requesting and organizing medical records in compliance with organizational and regulatory standards. - Promote effective communication across care teams, ensuring awareness of care plans, follow-up needs, and changes in clinical status. - Evaluate care delivery processes and contribute to the development and refinement of workflows, tools, and procedures to support quality and efficiency. - Participate in internal and external improvement initiatives, collaborative partnerships, and payor-aligned programs focused on patient outcomes and system performance. - Support onboarding and mentoring of clinical team members as appropriate to experience and licensure. - Complete assigned EHR tasks and responsibilities accurately and on time, as delegated by leadership. - Maintain compliance with state licensure requirements and practice within the legal scope of an RN or LPN, as applicable. - Stay current with required continuing education, certifications, and competencies. - Adhere to all HIPAA, privacy, and security standards, as well as organizational policies. - Demonstrate a consistently professional, respectful, and constructive attitude in all interactions. - Foster a positive, team-oriented work environment by building trust, encouraging collaboration, and communicating effectively with team members, clients, and leadership. - Maintain professionalism, adaptability, and respect in all interactions to support a positive, team-oriented work environment. - Demonstrate professionalism, reliability, and teamwork in all interactions. - Actively contribute to a culture of respect, accountability, and collaboration. - Perform other duties as assigned, which may include additional responsibilities that are essential to the operation of the department or company. Qualifications - Education Required: LPN certificate/diploma, Associate Degree in Nursing (ADN), or Bachelor of Science in Nursing (BSN). - Education Strongly Preferred: Additional coursework in care coordination or population health preferred. - Experience Required: At least three years of clinical experience in ambulatory care, care coordination, transitional care, or discharge planning preferred. - Proficient in EHR documentation and experience in multidisciplinary team collaboration. - Experience collaborating with multidisciplinary care teams. - Experience Preferred: Experience working with high-risk patient populations, acute care, chronic disease management, or value-based care models. - Prior involvement in quality improvement initiatives, population health programs, or patient navigation. - Licensure/Certification Required: Current LPN or RN license in good standing in state of practice; willingness to obtain additional licensure in Praxis states as needed. - Valid driver’s license and reliable transportation if travel between sites is required. - Licensure/Certification Preferred: Certification in Care Coordination, Case Management, or related fields (e.g., CCM, CCTM, CHW). - Current Basic Life Support (BLS) certification. Requirements - Knowledge of medical terminology, vital sign collection, and basic clinical procedures. - Proficiency in using EHR systems and Microsoft Office 365 applications (including SharePoint). - Ability to multitask, prioritize, and maintain attention to detail. - Strong interpersonal and communication skills. - Ability to work independently and as part of a team. - Commitment to maintaining patient confidentiality and professionalism at all times. Benefits - Combination of medical office and exam/procedure room settings. - Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. - Occasionally required to sit and stoop, kneel, crouch. - Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. - Tasks involve exposure to blood, body fluids, and/or tissues. Opportunity to receive the Hepatitis-B vaccination series. Company Description Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting-edge. Come see how healthcare is done right!

• Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments. • Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines. • Establish process and procedures for overall site contract management in the organization. • Review, draft and negotiate a variety of agreements including site contracts, confidentiality agreements, and other client contracts. • Escalate and resolve complex issues with clients and internal stakeholders. • Negotiate site budget. • Provide guidance to business teams regarding operational implications of contract terms. • Ensure adherence to company policies, procedures and contracting standards. • Update relevant study team members regarding the status of contract negotiations and execution. • Establish, track, report and manage site contract metrics. • Coordinate execution of agreements and track agreement expirations and other obligations. • Support the maintenance of contract files and databases, including contract archiving. • Assist in designing and implementing policies and procedures to affect the timely execution of contracts. • Recognize where processes can be improved and take corrective action. • Mentor and/or Ambassador for new SCMs and Precision for Medicine staff • Other tasks, as assigned.

Are you a seasoned facilities leader with a passion for developing high-performing technical teams? Do you excel at bridging the gap between complex engineering consulting and scalable business operations? FMX is seeking a Manager to lead our team of technical experts, drive execution of our Professional Services (PSG) organization, including Facility Condition Assessment (FCA) services, and ensure our customers receive world-class strategic guidance. As the Manager of Professional Services Group, you will oversee a talented team of Project Engineers and Facilities Specialists. Your mission is to balance team capacity, mentor technical staff, and refine the delivery processes that help our K–12, higher education, and municipal customers master their capital planning. You aren't just managing people; you are ensuring the integrity of our data, the growth of our consultants, and the continued integration of our services with the FMX product suite. Responsibilities: As the Manager of Professional Services, you will: - Provide direct leadership, coaching, and professional development for the Project Engineering team, ensuring high engagement and technical excellence while scaling the program to support organizational growth. - Manage team capacity and project assignments to ensure on-time delivery of high-quality master facility planning, facility assessments, and capital plans across a diverse portfolio of clients. - Establish and maintain standardized methodologies for site surveys, data capture, and technical reporting to ensure consistency and accuracy across all team deliverables. - Work closely with the Chief Customer Officer to align engineering services with company growth goals, customer retention strategies, and product development. - Continuously refine the "FCA playbook," identifying opportunities to use technology and data tools to increase the efficiency of field assessments and report generation. - Partner with Sales and Customer Success to scope complex engagements, acting as a high-level technical lead during pre-sales discovery or for "at-risk" strategic accounts. - Act as the voice of the engineering team to the Product and Engineering departments, translating field trends and customer feedback into actionable features for the FMX platform. - Define and track key performance indicators (KPIs) for the team, including project margins, delivery timelines, and customer satisfaction scores. - Oversee the tools, software, and equipment utilized by the field team, ensuring safety oversight and that they have the resources needed to perform assessments safely and effectively, including vertical or high-access inspections.