Organization Tennessee State Government – Department of Human Resources (HR), Strategic Communications Division Summary The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal (teamtn.gov/hr) and external (tn.gov/hr) platforms while improving content quality, usability, and engagement. The position contributes directly to the State’s digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training. Key Responsibilities - Website Accessibility Compliance Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues. - Content Refinement and Optimization Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public. - Website Redesign Support Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model. - Accessibility Training and Guidance Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices. - Governance and Review Processes Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance. - User Experience (UX) Enhancement Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction. - Graphic Design Support Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards. Background Who we are / What we do The Department of Human Resources supports Tennessee State Government employees through policy development, talent management, and service delivery via Centers of Excellence. The HR websites serve as critical platforms for employees, job seekers, and the public to access HR services, resources, and information. This role partners with HR functional teams, communications staff, and IT to deliver accessible, user-friendly digital experiences. How do you make a difference in this role? This position directly impacts the accessibility and usability of HR digital services across the State. By ensuring ADA compliance and improving content design, the contractor helps eliminate barriers, enhances equitable access to information, and strengthens public trust. This role also contributes to long-term operational improvements by establishing sustainable accessibility and content governance practices. A day in the life A typical workday includes reviewing web pages for accessibility issues, collaborating with HR teams to update content, testing user experience improvements, and developing guidance for content creators. The contractor may conduct accessibility scans, participate in redesign discussions, create accessible graphics, and provide training sessions. This is a part-time role (25 hours/week) with a flexible schedule, primarily remote, with occasional coordination meetings. Qualifications Minimum Education & Experience: - Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience. - 3+ years of experience in website management, digital accessibility, UX design, or content strategy. Required Knowledge, Skills, and Qualifications (NSQs): - Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards. - Experience with Adobe Experience Manager (AEM) and website governance practices. - Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar). - Strong understanding of user-centered design and plain language principles. Preferred Qualifications: - Accessibility certifications (e.g., CPACC, WAS, or equivalent). - Experience working in government, public sector, or large enterprise environments. - Experience supporting intranet platforms and external public-facing websites. Competencies - Customer Focus – Ensures digital services meet the needs of diverse users, including individuals with disabilities. - Communicates Effectively – Clearly conveys accessibility standards and content guidance to stakeholders. - Manages Complexity – Navigates technical, regulatory, and organizational requirements to deliver compliant solutions. - Drives Results – Implements timely accessibility improvements and content enhancements. - Instills Trust – Demonstrates accountability in ensuring compliance and equitable access to information. Knowledge - ADA and WCAG 2.1 accessibility standards and guidelines - Web content management systems and digital publishing workflows - User experience (UX) and information architecture principles - Plain language and inclusive content design practices - Accessibility testing methodologies and tools Skills - Accessibility auditing and remediation - Content editing and optimization for the web - UX evaluation and usability testing - Graphic design with accessibility considerations - Stakeholder training and facilitation Abilities - Ability to identify and resolve accessibility barriers in digital content - Ability to translate technical standards into practical guidance - Ability to manage multiple projects and priorities in a part-time capacity - Ability to collaborate across cross-functional teams - Ability to analyze data and user feedback to inform improvements Tools & Equipment - Accessibility testing tools (e.g., WAVE, Axe, Siteimprove) - Content Management Systems (CMS) platforms - Web analytics tools (e.g., Google Analytics) - Design tools (e.g., Adobe Creative Suite, Figma) - Microsoft Office/collaboration tools (Teams, SharePoint) Requirements Type Category Qualification Description Competency Required Skills Architecture Web Services and Windows Services No

Job Description: This role is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.Essential Functions - Demonstrates complete understanding and ability to apply registration policies and procedures. - Verifies medical insurance eligibility and benefits. - Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities. - Provides cost estimates to patients and collects payments. - Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing. - Ability to multi-task, set priorities, and manage time effectively. - Be responsible for meeting productivity and call center quality measures. - Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance. Skills - Patient Registration - Insurance - Financial Assistance - Medical Records Management - Customer Service - Pre-Payment, Payment Handling - Communication - Office Equipment - Computer Literacy - Problem Solving - Work from home/remote We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont and Washington Minimum Qualifications - High School Diploma or equivalent or (4) four years of revenue cycle experience - Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center - Knowledge of HIPPA regulations - Excellent computer skills (including Microsoft Office applications) - Excellent Internet connection Preferred Qualifications - Spanish speaking preferred - Experience with Epic preferred Physical Requirements - Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. - Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. - Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. - Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? 1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. 2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. 3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. 5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications: • Genuine desire to help others and make a positive impact on their lives. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Integrity and ethical conduct in all professional dealings. If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services. Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Care Coordination Representative ***Cardiology experience a plus*** Summary of Position: The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) service. CCS services include e-Filing (electronic filing), order and referral management, insurance verifications, prior authorizations, and completing patient medical forms. The Care Coordination Representative reports directly to the Operations Supervisor. This position may be onsite, hybrid and/or remote allowing you to work from your own home office environment. Duties & Responsibilities: • Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols • Evaluate medical documents and file them electronically into patient charts • Navigate client electronic health records(EHR)software and internal systems with ease • Ability to handle high volumes of work with high quality and accuracy • Utilize strong data entry and typing skills with ability to move quickly on a keyboard • Crosstrain in multiple EHRs to provide additional team coverage when needed • Follow pre-defined filing processes, and if needed, refer to company internal documentation, or ask your supervisor for assistance in filing the document properly • Understand and utilize assigned clients’ protocols and Service Level Agreement • Track your completed work to log time and transaction counts on an hourly basis or as directed by management • Know the PGLs(Planning Guidelines) or Target Transactions per Hour for the client accounts you are working on • Complete all work as assigned by management • Report to management any reasons for a variance to standard, including all issues preventing or delaying planned job completion, and report any actions taken to resolve • Study and continually reference internal documentation and protocols • Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices • Expected to provide exemplary customer service to all, including external customers, vendors, visitors, coworkers, and management, with clear and effective communication, professionalism, and courtesy while representing the company • Attend any meetings or training as required • Understand and comply with company/client agreed compliance standards • Understands that this role requires specific responsibilities for protecting sensitive data • Perform other duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: • High School Diploma or equivalent required • Experience with health information management concepts, EHRs and/or medical terminology is a plus • Proficient in managing a high-volume, fast-paced environment with accuracy • Intermediate computer skills, including Microsoft Office Suite and the ability to adapt to company-specific software • Capable of efficiently navigating multiple open programs, windows and applications • Strong attention to detail and accuracy • Must be able to perform physical tasks such as sitting, talking, hearing, using hands, reaching, standing, walking, driving, and occasionally lifting up to 25 lbs • Occasional after-hours or weekend work may be required • Ability to fulfill responsibilities in a remote capacity while ensuring access to strong/reliable internet within a designated, secure and private workspace