Care Coordination Representative ***Cardiology experience a plus*** Summary of Position: The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) service. CCS services include e-Filing (electronic filing), order and referral management, insurance verifications, prior authorizations, and completing patient medical forms. The Care Coordination Representative reports directly to the Operations Supervisor. This position may be onsite, hybrid and/or remote allowing you to work from your own home office environment. Duties & Responsibilities: • Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols • Evaluate medical documents and file them electronically into patient charts • Navigate client electronic health records(EHR)software and internal systems with ease • Ability to handle high volumes of work with high quality and accuracy • Utilize strong data entry and typing skills with ability to move quickly on a keyboard • Crosstrain in multiple EHRs to provide additional team coverage when needed • Follow pre-defined filing processes, and if needed, refer to company internal documentation, or ask your supervisor for assistance in filing the document properly • Understand and utilize assigned clients’ protocols and Service Level Agreement • Track your completed work to log time and transaction counts on an hourly basis or as directed by management • Know the PGLs(Planning Guidelines) or Target Transactions per Hour for the client accounts you are working on • Complete all work as assigned by management • Report to management any reasons for a variance to standard, including all issues preventing or delaying planned job completion, and report any actions taken to resolve • Study and continually reference internal documentation and protocols • Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices • Expected to provide exemplary customer service to all, including external customers, vendors, visitors, coworkers, and management, with clear and effective communication, professionalism, and courtesy while representing the company • Attend any meetings or training as required • Understand and comply with company/client agreed compliance standards • Understands that this role requires specific responsibilities for protecting sensitive data • Perform other duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: • High School Diploma or equivalent required • Experience with health information management concepts, EHRs and/or medical terminology is a plus • Proficient in managing a high-volume, fast-paced environment with accuracy • Intermediate computer skills, including Microsoft Office Suite and the ability to adapt to company-specific software • Capable of efficiently navigating multiple open programs, windows and applications • Strong attention to detail and accuracy • Must be able to perform physical tasks such as sitting, talking, hearing, using hands, reaching, standing, walking, driving, and occasionally lifting up to 25 lbs • Occasional after-hours or weekend work may be required • Ability to fulfill responsibilities in a remote capacity while ensuring access to strong/reliable internet within a designated, secure and private workspace

This is a remote role that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. Job Responsibilities: - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. - Helps importers and exporters understand and meet the rules and regulations put in place by the federal government with regard to the trade industry - Discusses and sells our various services with current clients and Operations to resolve issues as they pertain to Customs - Works with Customs and PGA’s to resolve problems - Provides written and oral instructions to direct reports; assigns duties and reviews work for accuracy and conformance to the Company’s policies and procedures - Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs. - Assists subordinates as needed to complete the work of the department - Stays up-to-date on all customs and Deringer procedure changes - Manage aging/unresolved audits, communicating status as needed to managers and employees, to ensure completion and provide guidance and consultation as needed to help resolve issues - Provide coverage for CHB operations when staffing needs arise throughout the region Perform routine and periodic Relationship Reviews, in coordination with Key Account Managers and our Sales team - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers - Covers for team lead when necessary - Performs additional duties as assigned by management. Required Qualifications: - High school diploma/GED - 3+ of recent customs brokerage experience Preferred Qualifications: - Certified Customs Specialist - Previous supervisory experience The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education. Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Member Engagement Specialist Location: Remote (must be located in Houston,Texas) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. The Role: The Member Engagement Specialist is responsible for engaging and enrolling eligible health plan members in Tuesday Health’s supportive care services. The Member Engagement Specialist will educate members on Tuesday Health’s service offerings and support ongoing engagement with the member throughout the program. The ideal candidate will be highly personable and professional with excellent communication skills and have experience working with members and caregivers. Key responsibilities of this role may include: - Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit. - Effectively communicate Tuesday Health services, overcome objections, and answer questions. - Connect members to services available to meet their needs during the initial outreach. - Provide ongoing telephonic customer service to members and their caregivers. - Initiate creative strategies to facilitate member contact. - Maintain performance accountability around member enrollment and participation and achieve performance targets. - Adhere to Tuesday Health information security and privacy requirements. - Leverage reporting and dashboards to prioritize outreach to members. - Successfully meet and/or exceed engagement targets. A strong candidate will demonstrate the following: - Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare - Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team - Demonstrated ability working in a matrixed environment - The ability to communicate effectively and persuasively is required - Exceptional verbal communication skills, and effective presentation skills - Discretion and adherence to upholding patient information. - Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred - Leadership, communication, collaboration, and problem-solving skills - Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver - Bi-lingual, Spanish preferred What We Offer: - Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. - Remote work with multiple onsite sessions each year to maximize collaboration and team building - A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way - Meaningful work each day; we care deeply about our mission, our patients, and each other Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

Role Description - Act as a subject matter expert, providing guidance and decision-making for appropriate valuation types & regulatory/policy requirements. - Gain and maintain an expertise understanding of Federal Appraisal Guidelines, obtaining interpretation from federal regulators when necessary. - Utilize independent judgement to evaluate and potentially waive specific requirements, taking into consideration the risk profile of each case, demonstrating the authority to make informed decisions on a situational basis. - Collaborate with the lending unit to provide clarification of Appraisal Regulations and PRK’s Commercial Real Estate Valuation Policy. - Manage workflow and assign Commercial appraisal job queue requests for all divisions. - Use Navigator and Director to support workflows within Collateral 360. - Create, maintain and execute training sessions and one-on-one coaching for commercial lending units. - Prepare SRF/RFP files for Commercial Review Appraisers to include proper files, information and data. - Interpret NPL (Non-Performing Loan) tracking data to advise lending units on the appropriate timing for property valuations. - Track status and request bids and valuations from commercial appraisers, vendors, etc. as requested by division commercial lending group. - Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. - Deliver a consistent, high level of service within our Serving More standards. - Other duties as assigned. Qualifications - High School diploma or equivalent required. - Bachelors degree in Business, Finance or Accounting preferred. - 2-4 years experience as an appraiser, commercial lender, credit analyst, auditor or position within the accounting or banking field required. Requirements - Typical office hours are M-F 8a-5p. This position is exempt and full-time. A minimum 40 hours is required per week. - This position is fully remote within our footprint. - Travel within the Park footprint may be expected. Physical Requirements - This position must be able to remain in a stationary position a minimum of 75% of the time. - Constantly operate a computer. - Be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.