Aquila Software Group logo
Aquila Software Group

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. We spend our days asking questions and challenging the status quo.

Customer Support Specialist, Infinity

Location

United States

Posted

61 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Support Specialist, Infinity

Aquila Software Group

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this link directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: - Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction. - Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development. - Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: - The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively. - The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours. - The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows. - The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation. - The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team. - A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this link directly.

Related Job Pages

More Customer Support Jobs

American Heart Association logo

Temporary Outbound Customer Care Specialist

American Heart Association

Headquartered in Dallas, Texas, the American Heart Association is one of the nation's largest, most successful nonprofit organizations. Once known as the Association for the Preven

Customer Support61 days ago

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist within our National Engagement Center. Additional Information: - Salary: $17.50/Hour - Location: Fully remote - Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset). - Shift: Monday – Friday 8:30am – 5:00pm CT Daily Scope of Work – The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities - Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues. - Establish an ongoing support relationship and educate volunteers on aspects of fundraising. - Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Follow up on previous calls. - Use multiple software programs for tracking contact information and interactions. Qualifications - High school diploma or equivalent - At least six months customer interaction experience including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others is preferred. - The ability to multitask by simultaneously navigating several software programs and the Internet is required. - Exceptional communication skills, both verbal and written, including typing accuracy. - Critical thinking and problem-solving skills. - Must be able to work Monday – Friday 8:30 – 5:00pm CT. Compensation & Benefits - Salary: $17.50/Hour The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities #AHAIND2, #LI-Remote

United States
$18 / hour
Full TimeRemoteTeam 201-500Since 2012H1B No Sponsor

• Monitor and ensure compliance with operational policies • Identify implementation and compliance gaps • Measure and report all key compliance metrics • Complete administrative tasks that support store efficiency • Provide basic training to new team members

United States
Job Closed
Florida Virtual School logo

Florida Virtual School Full Time Computer Science Instructor Florida Certified – 10 Month

Florida Virtual School

Located in Orlando, Florida, Florida Virtual School (FLVS) has been providing education solutions to K-12 students since 1997. Beginning as the country's first statewide, internet-

Customer Support61 days ago

At this time, FLVS is only considering Florida residents who possess a teaching certification issued by the State of Florida within the content area specified below. PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.  Job Posting End Date: Deadline to apply is 11:59 PM on 04-22-2026 Job Title: Florida Virtual School Full Time Computer Science Instructor Florida Certified – 10 Month Contract Type: 10 Month Annual Salary: Instructor‐ 10 Month ($47,500/annual) Location: Remote Office or School Based Facility as assigned Job Description Summary: Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General Summary: The Instructor provides an educational atmosphere where students have the opportunity to fulfill their potential for intellectual, emotional, physical, and psychological growth. The Instructor organizes and implements an instructional program that results in students achieving academic success in accordance with FLVS and state policies and laws. Essential Position Functions: - Plan, prepare, and implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences - Identify, select, create, and modify instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs - Assist in assessing changing curricular needs and offer plans for improvement - Maintain effective and efficient record-keeping procedures - Provide a positive environment in which students are encouraged to be actively engaged in the learning process - Communicate with students, parents, and internal and external professionals within established timelines - Collaborate with peers to enhance the instructional environment for students by participating in activities which include, but are not limited to, team teaching, meetings, staff development, communities of practice, and various committees - Model professional and ethical standards when dealing with students, parents, peers, and community members - Ensure that student growth and achievement are continuous and appropriate for age group, subject area, and/or program classification - Establish and maintain cooperative working relationships with students, parents, schools, and colleagues measured by FLVS district/school survey results - Meet specific course and school-wide student performance goals - Demonstrate gains in student performance - Participate in research and presentations about online teaching; this may include activities such as, authoring articles, hosting workshops, sharing of information for professional growth, and student outreach events and activities - Participate in blended learning models, which include both online and classroom instruction and interaction with students at various schools and districts across the state; may be required to report to an assigned school - May be responsible for instructional tutoring - Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others - All work responsibilities are subject to having performance goals and/or targets established (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.) Minimum Requirements: Education/Licensure/Certification: - Bachelor’s Degree - Valid Florida Professional Teaching Certificate in content area assigned OR proof of active enrollment in a stated-approved EPI or MAT program AND either a valid Florida state-issued Statement of Eligibility OR valid Temporary Certificate in content area assigned - Endorsements as required by Florida Department of Education Experience: - Three years’ teaching experience, preferred Knowledge, abilities and skills: - Operational knowledge of the Internet and Web-related technologies - Possess strong verbal and written communication skills - Work independently with little direct supervision - Demonstrated ability to collaborate on group projects and work as part of a team - Must be responsible, accountable and self-motivated - Demonstrated strong work ethic to achieve school goals - Display effective prioritizing, organizing, and time-management skills; ability to meet aggressive deadlines - Ability to learn and apply all required and recommended FLVS computer applications to create efficiency and consistency in internal workflows and instructional practices - Demonstrated ability to successfully support the FLVS core competencies, values, and expectations for student-centered behaviors CORE COMPETENCIES FOR SUCCESS: JOB KNOWLEDGE AND SKILLS Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills PRODUCTIVITY Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity COMMUNICATION Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community CUSTOMER FOCUS Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change Physical Requirements and Environmental Conditions: - Frequency of travel: Occasional travel may be required to various schools as daily work locations, as well as lab visits, meetings, trainings, and conferences; assigned locations will vary, and may require overnight stays - Light physical activities and efforts required working in an office environment (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

United States
$47.5K / year
The University of Kansas Health System logo

Patient Accounting Supervisor, Customer Service

The University of Kansas Health System

Our Vision: To lead the nation in caring, healing, teaching and discovering. Join us.

Customer Support61 days ago
Full TimeRemoteTeam 10,001+Since 1998H1B No Sponsor

• Responsible for the daily oversight of the Patient Accounting Team. • Make decisions regarding the handling of patient inquiries, telephone calls received and the coordination of operating activities with other Health System Personnel. • Provides hospital policy/procedure guidelines as received from Administration and/or department. • Responsible for analyzing and developing creative ideas for streamlining operations and procedures. • Supervising functions within the Patient Financial Services Department including clinical trails, payment posting, billing and claims, insurance follow up, and patient follow up. • Prepares reports for the Department Manager regarding staff issues, trends in staff performance, trends in patient issues and patient call volumes. • Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, policy and procedure development.

Kansas
Job Closed