Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The Senior Database Engineer is responsible for designing, developing, and supporting databases that power a large-scale IVR and contact center platform. The role is focused on backend database engineering and is aimed at building reliable, high-performing, and scalable data layers that support both runtime IVR systems with OLTP workloads and analytical platforms and reporting with OLAP workloads. The engineer works closely with IVR Engineers, Application Architects, DevOps, and Data Analytics teams to ensure correct data storage, availability, and consistency for call flows, routing logic, and IVR event data. This role is critical for ensuring platform stability, supporting complex backend investigations, and enabling long-term scalability of the IVR solution. Responsibilities - Design, develop, and maintain databases supporting IVR and contact center systems - Support databases used by both runtime IVR services and analytics platforms - Design and maintain relational data models for IVR event, routing, and call data - Write, maintain, and optimize SQL for application logic, configuration changes, and investigations - Ensure database availability, integrity, performance, and scalability in production environments - Support storage and availability of IVR event logs, call lifecycle data, and routing outcomes for analytics and reporting - Monitor and troubleshoot production databases and support incident investigations - Collaborate with architects, application developers, DevOps, QA, and Analytics teams on platform changes and improvements Qualifications - 5+ years of experience as a Database Engineer supporting production database systems. - Hands-on experience with Amazon Aurora MySQL and Amazon Redshift. - Strong proficiency in SQL, including complex joins, window functions, query optimization, and large dataset processing. - Solid experience in relational data modeling for transactional and analytical systems. - Experience working with event-based data and backend systems generating high volumes of interaction data. - Experience supporting OLTP systems in production environments. - Experience supporting OLTP systems with awareness of high availability, replication, and read/write access patterns. - Experience working in cloud-based environments (AWS preferred). Nice to have: - Experience with relational and analytical database technologies such as PostgreSQL or cloud-based data warehouses - Scripting skills in Python or Shell for automation and support tasks - Background in customer experience analytics Additional Information We offer: - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

SAIC is seeking a Zscaler Engineer to support a mission-critical U.S. government agency in the National Capital Region. This position involves managing and modernizing enterprise cybersecurity platforms, with a strong focus on Zscaler technologies (ZIA, ZPA, ZDX) and broader Secure Access Service Edge (SASE) implementations within a Microsoft-based environment. The ideal candidate has hands-on experience with Zscaler services (ZIA, ZPA, ZDX) across cloud, network, and identity domains. This role supports operations, troubleshooting, and integration of Zscaler platforms with enterprise systems, while contributing to policy management, Zero Trust initiatives, process automation, and cross-team collaboration. Key Responsibilities: - Deploy, configure, and manage Zscaler services (ZIA, ZPA, ZDX) and other security technologies such as EDR, DLP, secure web gateway, email security, IDPS, firewall, SIEM, and identity protection tools - Integrate security solutions with Microsoft platforms including Azure AD, Conditional Access, Intune, and Microsoft Defender - Configure and manage policies, SAML integrations, monitoring, and user onboarding for Zscaler platforms - Monitor performance, security events, and traffic flow; troubleshoot connectivity, authentication, and application access issues - Enforce security policies, ensure compliance, and optimize configurations to improve performance and user experience - Respond to ServiceNow tickets, perform health checks, and support upgrades or migrations - Write and maintain technical documentation (SOPs, change records) and automate routine tasks using scripting (PowerShell, Python, Bash) - Collaborate with engineering, operations, and compliance teams to strengthen overall security posture SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Location: Remote-first (Berlin HQ) Start Date: Jun 01, 2026 Team: Technical Support Company: bookingkit GmbH 👋 About Us At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: you, as a Tech Support Engineer (m/f/d) to drive us forward on this exciting journey. This is a full-time (40h/week) position. Hybrid or remote, the work setup choice is yours! 📇 About the Role We are looking for an influential Support Engineer to join our experienced Tech Support team. In this role, you will act as the technical bridge between our Product and Revenue departments, providing expert guidance to our B2B clients in the attractions industry. Our team delivers 2nd-level support and partners closely with Sales and Success to resolve complex technical challenges, including widget integrations, tracking configurations, and API implementation. You will be primarily responsible for designing and delivering technical solutions throughout the entire customer lifecycle—from initial sales and onboarding to long-term growth. Reporting to the Tech Support Lead, you will leverage your product expertise, technical background, and strong communication skills to provide precise, high-quality, and timely resolutions. Your work will directly support bookingkit’s mission to drive revenue and streamline operations for our clients by utilizing agile principles, automation, and AI-driven tools to ensure scalable, top-tier service. 🎯 Responsibilities Technical Support for our B2B Clients: You will analyze incoming support requests, performing deep-dive investigations to resolve complex issues. This involves triaging and prioritizing cases according to SLAs and support targets, while designing effective fixes, workarounds, or long-term solutions to clear any customer roadblocks. Throughout the process, you will ensure clear communication and regular status reporting. Technical Sales Support: You will serve as a technical advisor for our products and services, providing expert consultation during the sales phase. This includes contributing to RFPs (Requests for Proposals) and joining meetings with prospective clients to address high-level technical inquiries. Revenue & Onboarding Support: Acting as a technical authority in customer meetings, you will help eliminate "technical doubt" to accelerate the sales cycle. You will guide mid-market and enterprise clients through the onboarding of critical features and help adapt the product to meet their specific business needs. Additionally, you will provide the technical foundation for complex solution designs and architectures. Knowledge Management & Process Optimization: You will play a key role in building and optimizing our AI-driven support infrastructure and maintaining a high-quality technical documentation library. By sharing customer insights and tracking feature requests, you will provide vital feedback to the Product team. Furthermore, you will actively help shape and refine our technical support processes to ensure scalability and efficiency. 🛠️ You Bring - Professional Experience: Proven track record as a Tech Support Engineer or Solutions Engineer, ideally within a SaaS environment. - Customer Centricity: Demonstrated success working directly with B2B clients, focusing on consulting, problem-solving, and support. - Software Proficiency: A solid understanding of the Software Development Lifecycle (SDLC), including relevant tools and processes. - Agile Mindset: Familiarity with agile principles and the Scrum framework. - Programming Skills: Proficiency in JavaScript is essential. - Web Technologies: Strong command of the fundamentals, including HTTP, HTML, and CSS. - Web Architecture: A deep understanding of modern web applications, specifically regarding security, authentication, sessions, and cookies. - Debugging: Excellent analytical skills, with experience using browser debugging tools and performing performance analysis. - Infrastructure & APIs: Basic knowledge of Linux, along with experience working with relational databases and RESTful APIs. - Version Control: Comfortable using code repositories such as Git or GitLab. - AI Competency: Experience with AI-driven automation techniques and AI-assisted programming. - Languages: Fluent in both German and English (written and spoken), backed by exceptional communication skills. - Soft Skills: A collaborative team player with a healthy dose of curiosity and a natural drive for continuous improvement. 🔆 Nice-to-Haves • Industry Knowledge: Familiarity with the travel industry and common booking platforms. - Languages: Proficiency in additional European languages—especially Italian—is a significant plus. - Technical Writing: Experience creating technical documentation, such as RFP responses or help center articles. - E-commerce & Finance: Knowledge of e-commerce platforms, payment processing, and accounting workflows. - Marketing Tech: Understanding of SEO best practices and tracking methods (e.g., Google Analytics, Google Tag Manager). - Accessibility: Familiarity with common web accessibility standards (WCAG). - Compliance & Security: Solid understanding of information security standards (e.g., ISO 27001) and industry best practices. - IT Management: Experience in IT Service Management (e.g., ITIL certification). 🌍 Why bookingkit Based on feedback from our team, here are some of the reasons you'll thrive with us: • A Culture of Trust & Autonomy: Our team members value the freedom to own their projects and make impactful decisions independently. • Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions. • Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership. • An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses. • Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team. • Remote-first: Work from anywhere in Europe or from our modern Berlin HQ. 🎁 Perks and Benefits • Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year. • 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days). • Public Transportation Subsidy: We cover more than 50% of your public transportation costs in Germany. • Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany. • Annual Private Travel Subsidy: Receive up to €156 annually for private travel. • Corporate Discounts: Enjoy discounts through partnerships with companies like GetYourGuide. • Flat Communication: Join a culture that values open communication and accessibility between teams and leads. • Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees. • Airport/Train Office Day: Work during travel even if you’re unable to take calls. • Extra Charity Day: Take an extra day of leave in the year for charity work. • Child Sick Days: Receive 10 days of paid leave for child sickness. • Branchenkenntnisse: Vertrautheit mit der Reisebranche und gängigen Buchungsplattformen. • Sprachen: Weitere europäische Sprachen – insbesondere Italienisch – sind ein großes Plus. • Technical Writing: Erfahrung im Erstellen technischer Dokumentationen (Antworten auf RFPs, Hilfe-Artikel). • E-Commerce & Finanzen: Kenntnisse in E-Commerce-Plattformen, Zahlungsabwicklung und Buchhaltungsprozessen. • Marketing-Tech: Wissen über SEO-Best-Practices und Tracking-Methoden (z. B. Google Analytics, Google Tag Manager). • Barrierefreiheit: Kenntnisse gängiger Accessibility-Standards im Web. • Compliance & Sicherheit: Fundiertes Wissen über Informationssicherheits-Standards (z. B. ISO 27001) und Best Practices. • IT-Management: Erfahrung im IT-Service-Management (z. B. eine ITIL-Zertifizierung). 🏆 Our Vision & Mission Our future is clearly defined: • Our vision is to create a world where our technology makes booking and marketing experiences a breeze. • Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions. Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda! 🚀

SAIC is seeking a highly motivated Splunk Engineer SME to join our Cloud One A1 Multi-Cloud Environment (MCE) team. The selected candidate will be part of a dynamic team working closely with government stakeholders and will be responsible for the design, planning, management, support, and oversight of the A1 MCE infrastructure, with a specific focus on the Splunk and Splunk Enterprise Security implementation. This position is 100% remote. Key Responsibilities: Splunk Operations and Support: - Configure, deploy, and troubleshoot the Splunk environment, including Splunk Enterprise Security. - Design and manage data visualizations, dashboards, and reports to support analytics and reporting requirements. - Implement interactive features and drill-down capabilities in Splunk dashboards to enhance the user experience and enable deeper data exploration. - Manage system health, data ingestion pipelines, and infrastructure to ensure optimal Splunk performance. Customer Collaboration: - Collaborate with customers and other stakeholders to analyze requirements, implement Splunk solutions, and conduct root cause analysis for issues. - Provide recommendations and implement corrective actions to optimize Splunk performance and functionality. - Deliver expertise in Splunk toolsets to stakeholders through clear communication and reporting. Infrastructure Modernization: - Support efforts to modernize and secure multi-cloud infrastructures within the A1 MCE environment, which may include cloud platforms such as AWS, Azure, and Oracle Cloud. - Ensure integration and alignment of Splunk with broader multi-cloud strategies and security architectures. Team Collaboration and Support: - Provide mentoring and technical guidance to team members. - Support on-call tasks as required for critical systems, troubleshooting and resolving urgent issues. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.