Location: Remote-first (Berlin HQ) Start Date: Jun 01, 2026 Team: Technical Support Company: bookingkit GmbH 👋 About Us At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: you, as a Tech Support Engineer (m/f/d) to drive us forward on this exciting journey. This is a full-time (40h/week) position. Hybrid or remote, the work setup choice is yours! 📇 About the Role We are looking for an influential Support Engineer to join our experienced Tech Support team. In this role, you will act as the technical bridge between our Product and Revenue departments, providing expert guidance to our B2B clients in the attractions industry. Our team delivers 2nd-level support and partners closely with Sales and Success to resolve complex technical challenges, including widget integrations, tracking configurations, and API implementation. You will be primarily responsible for designing and delivering technical solutions throughout the entire customer lifecycle—from initial sales and onboarding to long-term growth. Reporting to the Tech Support Lead, you will leverage your product expertise, technical background, and strong communication skills to provide precise, high-quality, and timely resolutions. Your work will directly support bookingkit’s mission to drive revenue and streamline operations for our clients by utilizing agile principles, automation, and AI-driven tools to ensure scalable, top-tier service. 🎯 Responsibilities Technical Support for our B2B Clients: You will analyze incoming support requests, performing deep-dive investigations to resolve complex issues. This involves triaging and prioritizing cases according to SLAs and support targets, while designing effective fixes, workarounds, or long-term solutions to clear any customer roadblocks. Throughout the process, you will ensure clear communication and regular status reporting. Technical Sales Support: You will serve as a technical advisor for our products and services, providing expert consultation during the sales phase. This includes contributing to RFPs (Requests for Proposals) and joining meetings with prospective clients to address high-level technical inquiries. Revenue & Onboarding Support: Acting as a technical authority in customer meetings, you will help eliminate "technical doubt" to accelerate the sales cycle. You will guide mid-market and enterprise clients through the onboarding of critical features and help adapt the product to meet their specific business needs. Additionally, you will provide the technical foundation for complex solution designs and architectures. Knowledge Management & Process Optimization: You will play a key role in building and optimizing our AI-driven support infrastructure and maintaining a high-quality technical documentation library. By sharing customer insights and tracking feature requests, you will provide vital feedback to the Product team. Furthermore, you will actively help shape and refine our technical support processes to ensure scalability and efficiency. 🛠️ You Bring - Professional Experience: Proven track record as a Tech Support Engineer or Solutions Engineer, ideally within a SaaS environment. - Customer Centricity: Demonstrated success working directly with B2B clients, focusing on consulting, problem-solving, and support. - Software Proficiency: A solid understanding of the Software Development Lifecycle (SDLC), including relevant tools and processes. - Agile Mindset: Familiarity with agile principles and the Scrum framework. - Programming Skills: Proficiency in JavaScript is essential. - Web Technologies: Strong command of the fundamentals, including HTTP, HTML, and CSS. - Web Architecture: A deep understanding of modern web applications, specifically regarding security, authentication, sessions, and cookies. - Debugging: Excellent analytical skills, with experience using browser debugging tools and performing performance analysis. - Infrastructure & APIs: Basic knowledge of Linux, along with experience working with relational databases and RESTful APIs. - Version Control: Comfortable using code repositories such as Git or GitLab. - AI Competency: Experience with AI-driven automation techniques and AI-assisted programming. - Languages: Fluent in both German and English (written and spoken), backed by exceptional communication skills. - Soft Skills: A collaborative team player with a healthy dose of curiosity and a natural drive for continuous improvement. 🔆 Nice-to-Haves • Industry Knowledge: Familiarity with the travel industry and common booking platforms. - Languages: Proficiency in additional European languages—especially Italian—is a significant plus. - Technical Writing: Experience creating technical documentation, such as RFP responses or help center articles. - E-commerce & Finance: Knowledge of e-commerce platforms, payment processing, and accounting workflows. - Marketing Tech: Understanding of SEO best practices and tracking methods (e.g., Google Analytics, Google Tag Manager). - Accessibility: Familiarity with common web accessibility standards (WCAG). - Compliance & Security: Solid understanding of information security standards (e.g., ISO 27001) and industry best practices. - IT Management: Experience in IT Service Management (e.g., ITIL certification). 🌍 Why bookingkit Based on feedback from our team, here are some of the reasons you'll thrive with us: • A Culture of Trust & Autonomy: Our team members value the freedom to own their projects and make impactful decisions independently. • Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions. • Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership. • An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses. • Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team. • Remote-first: Work from anywhere in Europe or from our modern Berlin HQ. 🎁 Perks and Benefits • Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year. • 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days). • Public Transportation Subsidy: We cover more than 50% of your public transportation costs in Germany. • Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany. • Annual Private Travel Subsidy: Receive up to €156 annually for private travel. • Corporate Discounts: Enjoy discounts through partnerships with companies like GetYourGuide. • Flat Communication: Join a culture that values open communication and accessibility between teams and leads. • Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees. • Airport/Train Office Day: Work during travel even if you’re unable to take calls. • Extra Charity Day: Take an extra day of leave in the year for charity work. • Child Sick Days: Receive 10 days of paid leave for child sickness. • Branchenkenntnisse: Vertrautheit mit der Reisebranche und gängigen Buchungsplattformen. • Sprachen: Weitere europäische Sprachen – insbesondere Italienisch – sind ein großes Plus. • Technical Writing: Erfahrung im Erstellen technischer Dokumentationen (Antworten auf RFPs, Hilfe-Artikel). • E-Commerce & Finanzen: Kenntnisse in E-Commerce-Plattformen, Zahlungsabwicklung und Buchhaltungsprozessen. • Marketing-Tech: Wissen über SEO-Best-Practices und Tracking-Methoden (z. B. Google Analytics, Google Tag Manager). • Barrierefreiheit: Kenntnisse gängiger Accessibility-Standards im Web. • Compliance & Sicherheit: Fundiertes Wissen über Informationssicherheits-Standards (z. B. ISO 27001) und Best Practices. • IT-Management: Erfahrung im IT-Service-Management (z. B. eine ITIL-Zertifizierung). 🏆 Our Vision & Mission Our future is clearly defined: • Our vision is to create a world where our technology makes booking and marketing experiences a breeze. • Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions. Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda! 🚀

SAIC is seeking a highly motivated Splunk Engineer SME to join our Cloud One A1 Multi-Cloud Environment (MCE) team. The selected candidate will be part of a dynamic team working closely with government stakeholders and will be responsible for the design, planning, management, support, and oversight of the A1 MCE infrastructure, with a specific focus on the Splunk and Splunk Enterprise Security implementation. This position is 100% remote. Key Responsibilities: Splunk Operations and Support: - Configure, deploy, and troubleshoot the Splunk environment, including Splunk Enterprise Security. - Design and manage data visualizations, dashboards, and reports to support analytics and reporting requirements. - Implement interactive features and drill-down capabilities in Splunk dashboards to enhance the user experience and enable deeper data exploration. - Manage system health, data ingestion pipelines, and infrastructure to ensure optimal Splunk performance. Customer Collaboration: - Collaborate with customers and other stakeholders to analyze requirements, implement Splunk solutions, and conduct root cause analysis for issues. - Provide recommendations and implement corrective actions to optimize Splunk performance and functionality. - Deliver expertise in Splunk toolsets to stakeholders through clear communication and reporting. Infrastructure Modernization: - Support efforts to modernize and secure multi-cloud infrastructures within the A1 MCE environment, which may include cloud platforms such as AWS, Azure, and Oracle Cloud. - Ensure integration and alignment of Splunk with broader multi-cloud strategies and security architectures. Team Collaboration and Support: - Provide mentoring and technical guidance to team members. - Support on-call tasks as required for critical systems, troubleshooting and resolving urgent issues. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

SAIC is seeking a Digital Engineering Specialist – Modeling & Simulation (M&S) for HWIL and SIL Development for the US Navy’s Submarine-Launched Cruise Missile-Nuclear (SLCM-N) weapon system. In this role, the candidate will apply advanced M&S techniques and cutting-edge Digital Engineering principles to support system development, assess weapon system performance, and contribute to Verification and Validation (V&V) efforts. This role focuses on designing and executing M&S activities for system and subsystem-level evaluations, as well as designing integrated architectures that connect physical and simulation-based systems. The selected individual will collaborate with engineers, developers, and stakeholders to refine M&S scenarios, enhance model fidelity, and ensure data-driven decision-making across hardware-integration frameworks, test platforms, and the broader Digital Engineering lifecycle. This position requires onsite support at NSWC Crane Division in Crane, Indiana, and offers a unique opportunity to contribute to the development of critical strategic defense systems through innovation, architecture development, and collaboration. NOTE: This position is 100% remote. JOB RESPONSIBILITES: Modeling & Simulation Design and Execution: - Lead and execute M&S activities using Hardware-in-the-Loop (HWIL) and Software-in-the-Loop (SIL) methodologies, emphasizing integration within common engineering test beds to enable real-time performance evaluation and validation. - Develop adaptable simulation environments to model complex system interactions, integrating physical hardware with virtual representations for rapid prototyping, evaluation, and refinement. - Simulate real-world operating conditions to evaluate subsystem performance, sensor integration, and system behaviors across different lifecycle phases. - Architect and develop cohesive Digital Engineering environments that connect physical test hardware, models, and simulations into a unified and scalable system. - Ensure alignment between M&S frameworks, Digital Engineering principles, and broader program architecture to reduce design timelines and improve decision-making. Architecture Development and Integration: - Collaborate with technical teams to conceptualize, design, and develop Digital Engineering architectures that integrate physical and simulation-based systems. - Define and manage the technical underpinnings of the digital thread, ensuring that simulation and physical testing environments remain interoperable, scalable, and adaptable to evolving program needs. - Leverage principles from Model-Based Systems Engineering (MBSE) and Digital Twin development to build robust system-testing architectures. - Identify and implement architectures that enhance coordination across HWIL/SIL platforms, simulation frameworks, and broader system development processes. Subsystem and System-Level Performance Evaluations: - Conduct M&S analyses to evaluate subsystems, system architectures, and hardware/software integration under various developmental and operational scenarios. - Perform trade studies and parametric analyses using M&S tools to inform design decisions, assess alternatives, and enhance engineering outcomes. - Use simulation data to verify design feasibility, identify potential deficiencies, and recommend design improvements. Model Validation and Enhancement: - Validate and verify M&S frameworks to ensure accuracy, credibility, and alignment with operational and developmental requirements. - Collaborate with program stakeholders and technical teams to ensure that M&S environments build on real-world data and Digital Twin representations for accuracy and operational relevance. - Recommend innovations and enhancements to M&S tools, frameworks, and workflows to address evolving program complexities and support next-generation HWIL/SIL capabilities. Integration with Verification & Validation (V&V) Activities: - Align M&S results with system Verification and Validation (V&V) processes, enabling robust design verification, functional validation, and compliance with requirements. - Support the development of key deliverables, such as Requirements Verification Compliance Matrices (RVCMs) and system test plans using M&S-driven insights. - Present M&S contributions during milestone reviews, including System Requirements Reviews (SRRs), Preliminary Design Reviews (PDRs), and other program reviews. Collaboration and Stakeholder Engagement: - Coordinate with government stakeholders, industry partners, and multidisciplinary engineering teams to define M&S objectives, requirements, and test scenarios. - Prepare and deliver technical reports, briefings, and presentations summarizing M&S efforts, findings, and recommendations tailored for technical audiences, senior leadership, and program stakeholders. - Provide mentorship to junior staff in developing and refining M&S skills, advancing the adoption of Digital Engineering principles, and leveraging HWIL/SIL capabilities. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. In this role, you will: - Be the senior technical focal point of customer issues raised within the EMEA region. - Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction. - Take ownership of escalated issues and work to resolve advanced technical problems. - Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods. - Act as the primary support liaison between customers, Product Management, Engineering/R&D, and various business units. - Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues. - Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations. - Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions. - Lead or participate in the Support organization’s internal projects. Skills and Abilities - Excellent service-oriented verbal and written English communication skills. - Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges. - Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues. - Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs. - Good understanding of HTML/CSS and JavaScript. - Good understanding of data retrieval using SQL. - Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk. - Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains. - Resilience to work in a fast-paced, stressful environment and meet tight timelines. - Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management. Education and Experience - Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position. - Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations. - Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company. - Experience working with SaaS/Cloud Infrastructure. - An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred. Benefits: - Health: medical and mental care - Multisport card - Food vouchers - Time away: vacation, national/religious holidays and five personal days. - Family: parental leave - Development: Generous tuition reimbursement and access to internal professional development resources. - Additional: exclusive perks and discounts - #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com