LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. In this role, you will: - Be the senior technical focal point of customer issues raised within the EMEA region. - Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction. - Take ownership of escalated issues and work to resolve advanced technical problems. - Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods. - Act as the primary support liaison between customers, Product Management, Engineering/R&D, and various business units. - Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues. - Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations. - Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions. - Lead or participate in the Support organization’s internal projects. Skills and Abilities - Excellent service-oriented verbal and written English communication skills. - Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges. - Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues. - Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs. - Good understanding of HTML/CSS and JavaScript. - Good understanding of data retrieval using SQL. - Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk. - Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains. - Resilience to work in a fast-paced, stressful environment and meet tight timelines. - Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management. Education and Experience - Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position. - Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations. - Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company. - Experience working with SaaS/Cloud Infrastructure. - An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred. Benefits: - Health: medical and mental care - Multisport card - Food vouchers - Time away: vacation, national/religious holidays and five personal days. - Family: parental leave - Development: Generous tuition reimbursement and access to internal professional development resources. - Additional: exclusive perks and discounts - #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

We are seeking a NOC Engineer (Network Operations Center Engineer) responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalate. This role focuses on ensuring optimal network performance and performing routine maintenance of network devices. The candidate must value best practices, anticipate potential outcomes, and effectively manage high-pressure client situations while delivering exceptional customer service.     Responsibilities:     ·        Leverage scripting and automation tools to streamline processes and reduce time spent on issues.  ·        Develop and implement automation solutions to reduce failure rates and minimize the level of engineer involvement needed to resolve tickets.  ·        Create tools that enable engineers to solve issues faster and more efficiently.  ·        Implement self-service solutions for clients to address common issues independently.  ·        Develop proforma for each automation initiative to identify potential savings in hours or dollars, the time required to complete the work, and the expected return on investment (ROI).  ·        Maintain and secure a scripting repository.  ·        Create reports to show regular progress on automation initiatives.  ·        Write custom reports for the NOC and Service Desk using tools like Power BI and BrightGauge.  ·        Automate Windows, 3rd party, and Mac patching via tools like Kaseya VSA, Addigy, and Intune.  ·        Manage and update the RMM platform, Kaseya, and the analytics platform, BrightGauge.  ·        Provide automated reports about patch status and endpoint compliance.  ·        Collaborate with other IT teams to ensure seamless integration of automation solutions with existing systems and processes.  ·        Maintain documentation of automation scripts, tools, and procedures.  ·        Provide technical support and guidance to clients and team members regarding automation solutions and best practices.

Role Description The AI Bioinformatics Engineering Lead will sit within the AI team and collaborate closely with backend engineering, bioinformatics, and product leaders to shape how genomic data is evaluated and validated. Your success will be measured by robust evaluation and benchmarking strategies, clear accuracy thresholds, and production releases that consistently meet predefined correctness standards over time. - Own gene, disease, and variant mapping logic in the AI system. - Design and maintain how genomic data is used and interpreted in AI workflows. - Define approaches for handling complex and edge-case genomic scenarios. - Set measurable accuracy thresholds for AI-powered features. - Define release criteria that AI features must meet before going live. - Lead the overall evaluation and benchmarking strategy for AI outputs. - Establish regression standards so future changes preserve or improve accuracy. - Partner with the AI Bioinformatics Benchmarking Engineer on automated validation. - Approve validation criteria that determine when AI features are ready for release. - Work closely with AI, Bioinformatics, Product, and Engineering leaders on system design. - Recommend where deterministic logic should supplement model behavior in production. - Ensure interpretation logic can be maintained and updated as new genomic knowledge appears. Qualifications - Advanced degree in Bioinformatics, Computational Biology, or a closely related field. - Strong experience with VCFs and complex genomic datasets. - Familiarity with ClinVar, dbSNP, HGVS standards, transcript databases, and variant classification. - Systems-level leadership that defines standards and frameworks for correctness. - Experience working with production software engineering teams. - Experience collaborating with AI or LLM-based systems. - Experience setting or contributing to evaluation and benchmarking frameworks. - Comfortable working fully remote as part of a distributed team.

• Amélioration de l’outillage d’exploitation en rapport avec le cœur de réseau télécom de la RATP • Faire un état des lieux des outils utilisés • Définir les opérations réalisées • Cartographier les améliorations à apporter • Proposer des solutions d’amélioration des outils • Rechercher et tester des solutions innovantes • Intégrer les évolutions définies et validées et communiquer sur les nouveautés • Assurer le support sur les fonctions mises en place