Job Description: Developer / Web / Zoho CRM We are looking for a skilled Developer with expertise in web development and Zoho CRM to join our team. The ideal candidate will be responsible for designing, developing, and maintaining web applications, managing CRM workflows, and implementing automation using Zoho Deluge scripting. This role also requires proficiency in cold email blasting strategies to support marketing and client outreach initiatives. Key Responsibilities: - Develop and maintain web applications and integrations with Zoho CRM. - Customize Zoho CRM modules, workflows, and automation using Deluge scripting. - Implement and manage cold email blasting campaigns to support lead generation. - Collaborate with cross-functional teams to optimize CRM processes and improve user experience. - Troubleshoot and resolve technical issues related to CRM and web applications. - Ensure data accuracy, compliance, and security within CRM systems. - Provide technical support and training to team members on Zoho CRM functionalities. Qualifications: - Proven experience as a Full Stack Developer with strong knowledge of web technologies (HTML, CSS, JavaScript, PHP, or similar). - Hands-on experience with Zoho CRM customization and Deluge scripting. - Familiarity with cold email blasting tools and strategies. - Strong understanding of CRM workflows, automation, and data management. - Excellent problem-solving skills and attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. - Strong communication skills for cross-team collaboration. - Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

• Deliver outstanding customer support via phone calls, chats, and emails; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.

• Answer inbound calls, emails, and messages from clients in a professional and friendly manner • Provide updates to borrowers regarding loan status and next steps • Assist clients with document requests and basic loan-related questions • Support Loan Officers and Processors with administrative tasks • Maintain accurate client records and notes in the CRM system • Follow up with clients to ensure all required documents are received • Help resolve issues and escalate urgent matters when needed • Ensure high-quality customer experience and strong communication at all stages

Role Description Provide consistent customer service support to all stakeholders for the assigned program(s). - Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. - Working knowledge of program guidelines, medication, or disease being referenced in call scripts. - Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received. - Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines. - Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls. - Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor. - Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures. - When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities. - Ensure all assigned project tasks are completed. - Provide new and/or updated training materials as needed. - Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed. - When applicable, may be responsible for preparation of program compliance materials for client meetings. - When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s. - When applicable, may be responsible for processing honorarium. - Review documents for program standards and take appropriate action. - Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable. - Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs. Qualifications - High School Graduate; some college preferred - 3+ years of relevant experience - Customer service experience preferred - Proficient in multitasking and ability to prioritize tasks - Proficiency with personal computers including Microsoft Office - Excellent written and verbal communication skills - Ability to work on complex programs or multiple programs at the same time requiring critical thought processing - Ability to adapt in a dynamic work environment - Ability to maintain accurate information and make decisions with minimal supervision - Ability to work a flexible schedule that could include 24/7 on call coverage shifts Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - 20 days PTO, accrued - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.