LBC Mortgage

Role Description We are looking for a reliable, organized, and proactive Remote Office Assistant to help support daily business operations and communication tasks. This role is perfect for someone who is detail-oriented, responsible, and comfortable handling a variety of administrative, communication, and coordination duties in a fast-paced remote environment. - Handle email correspondence and client communication - Assist with invoices, payments, and basic administrative tracking - Support the team with daily office and operational tasks - Coordinate schedules, follow-ups, and reminders - Assist with various personal and business-related tasks when needed - Maintain organized records and documentation - Communicate with vendors, clients, and internal team members professionally Qualifications - Fluent English and Russian language skills (written and spoken) - Ability to work during PST business hours - Strong communication and organizational skills - High attention to detail and ability to multitask - Responsible, proactive, and reliable personality - Comfortable working remotely and independently - Previous administrative or office assistant experience is a plus Requirements - Fluent English and Russian language skills (written and spoken) - Ability to work during PST business hours - Strong communication and organizational skills - High attention to detail and ability to multitask - Responsible, proactive, and reliable personality - Comfortable working remotely and independently - Previous administrative or office assistant experience is a plus Benefits - Fully remote position - Friendly and supportive team environment - Stable long-term opportunity - Opportunity to grow within the company - Dynamic and international work environment

Role Description We are looking for a reliable, organized, and proactive Remote Office Assistant to help support daily business operations and communication tasks. This role is perfect for someone who is detail-oriented, responsible, and comfortable handling a variety of administrative, communication, and coordination duties in a fast-paced remote environment. - Handle email correspondence and client communication - Assist with invoices, payments, and basic administrative tracking - Support the team with daily office and operational tasks - Coordinate schedules, follow-ups, and reminders - Assist with various personal and business-related tasks when needed - Maintain organized records and documentation - Communicate with vendors, clients, and internal team members professionally Qualifications - Fluent English and Russian language skills (written and spoken) - Ability to work during PST business hours - Strong communication and organizational skills - High attention to detail and ability to multitask - Responsible, proactive, and reliable personality - Comfortable working remotely and independently - Previous administrative or office assistant experience is a plus Requirements - Fluent English and Russian language skills (written and spoken) - Ability to work during PST business hours - Strong communication and organizational skills - High attention to detail and ability to multitask - Responsible, proactive, and reliable personality - Comfortable working remotely and independently - Previous administrative or office assistant experience is a plus Benefits - Fully remote position - Friendly and supportive team environment - Stable long-term opportunity - Opportunity to grow within the company - Dynamic and international work environment

Role Description LBC Mortgage is looking for a highly organized and detail-oriented Processor Assistant to join our team. This is a great opportunity for someone who wants to grow within the mortgage industry and work in a fast-paced, supportive environment. - Assist Processors with daily loan pipeline management - Collect and organize borrower documentation - Follow up with clients, escrow, title, and third parties for outstanding conditions - Upload and review documents in the CRM/LOS system - Help ensure loan files are complete and organized - Maintain communication with internal teams and borrowers throughout the process - Support the processing team with administrative and operational tasks Qualifications - Previous mortgage experience is preferred - Strong attention to detail and organizational skills - Ability to multitask and work in a fast-paced environment - Excellent communication skills - Comfortable working remotely during US business hours - Experience with mortgage CRM/LOS systems is a plus Benefits - Remote work opportunity - Supportive and professional team environment - Career growth opportunities within the company - Stable long-term opportunity with a growing mortgage company Company Description LBC Mortgage is a fast-growing mortgage company with over 20 years of industry experience.

• Manage daily operations of the call center and ensure performance targets are met • Supervise, coach, and motivate a team of call center representatives • Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism • Create and improve call center processes, workflows, and internal systems • Track key performance metrics (KPIs) such as call volume, lead conversion, follow-up rate, and appointment setting • Conduct regular performance reviews and provide ongoing coaching and feedback • Train new hires and ensure proper onboarding and call scripting • Handle escalated customer issues and ensure resolution in a timely manner • Ensure compliance with company policies and mortgage industry regulations • Help build a structured call center culture focused on accountability and results

Role Description We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day-to-day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction. The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement. Key Responsibilities - Manage daily operations of the call center and ensure performance targets are met - Supervise, coach, and motivate a team of call center representatives - Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism - Create and improve call center processes, workflows, and internal systems - Track key performance metrics (KPIs) such as call volume, lead conversion, follow-up rate, and appointment setting - Conduct regular performance reviews and provide ongoing coaching and feedback - Train new hires and ensure proper onboarding and call scripting - Handle escalated customer issues and ensure resolution in a timely manner - Ensure compliance with company policies and mortgage industry regulations - Help build a structured call center culture focused on accountability and results Qualifications - Minimum 3+ years of call center management experience - Strong leadership skills and ability to manage and develop teams - Proven experience improving call center performance through KPIs and coaching - Excellent communication and conflict resolution skills - Strong organizational and multitasking ability - Experience with CRM systems and call center software (dialers, tracking tools, etc.) - Ability to build processes and implement structure in a fast-paced environment - Knowledge of mortgage products and lead qualification is a strong plus Benefits - Competitive salary + performance-based bonuses - Growth opportunity within a rapidly expanding company - Strong leadership team and supportive environment - Opportunity to build and improve systems from the ground up - Long-term career stability with a reputable mortgage company Why Join LBC Mortgage At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high-performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.

• Answer inbound calls, emails, and messages from clients in a professional and friendly manner • Provide updates to borrowers regarding loan status and next steps • Assist clients with document requests and basic loan-related questions • Support Loan Officers and Processors with administrative tasks • Maintain accurate client records and notes in the CRM system • Follow up with clients to ensure all required documents are received • Help resolve issues and escalate urgent matters when needed • Ensure high-quality customer experience and strong communication at all stages

About LBC Mortgage LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We specialize in helping clients with residential mortgage solutions and pride ourselves on strong customer service, clear communication, and a smooth loan process. We are currently looking for a Customer Service Representative to support our team by assisting clients, answering inquiries, and ensuring excellent service throughout the mortgage process. Key Responsibilities - Answer inbound calls, emails, and messages from clients in a professional and friendly manner - Provide updates to borrowers regarding loan status and next steps - Assist clients with document requests and basic loan-related questions - Support Loan Officers and Processors with administrative tasks - Maintain accurate client records and notes in the CRM system - Follow up with clients to ensure all required documents are received - Help resolve issues and escalate urgent matters when needed - Ensure high-quality customer experience and strong communication at all stages Requirements - Strong communication skills (verbal and written) - Professional attitude and customer-first mindset - Ability to multitask and stay organized in a fast-paced environment - Comfortable working with deadlines and follow-ups - Basic computer skills and ability to work with CRM systems - Ability to work independently and as part of a team Preferred Qualifications - Experience in mortgage, lending, banking, or real estate (preferred) - Experience working in customer support or client-facing roles - Familiarity with loan documentation is a plus - Knowledge of Encompass or similar systems is a plus What We Offer - Competitive salary based on experience - Stable company with 20+ years in the mortgage industry - Friendly and supportive team environment - Opportunity to grow within the mortgage and lending industry - Training and professional development

• Call and follow up with existing clients and warm leads • Present LBC Mortgage products and explain benefits clearly • Qualify clients and understand their needs • Schedule appointments and transfer qualified clients to the sales team • Maintain accurate notes in CRM and keep follow-ups organized • Build long-term relationships with clients and increase repeat business

LBC Mortgage is a Los Angeles-based mortgage company with over 20 years of experience in the lending industry. We are growing fast and looking for an energetic and enthusiastic Sales Representative who can confidently communicate with clients, follow up on warm leads, and help close deals. If you love talking to people, know how to build trust, and can sell with confidence — we want to hear from you! What You’ll Do - Call and follow up with existing clients and warm leads - Present LBC Mortgage products and explain benefits clearly - Qualify clients and understand their needs - Schedule appointments and transfer qualified clients to the sales team - Maintain accurate notes in CRM and keep follow-ups organized - Build long-term relationships with clients and increase repeat business What We’re Looking For - Fluent Russian and strong English (spoken and written) - Strong communication skills and confidence on the phone - Sales mindset and ability to handle objections - Enthusiastic, energetic, and motivated personality - Experience in sales, customer service, or call center is a big plus - Mortgage or finance experience is a plus (but not required) - Organized, reliable, and able to work independently What We Offer - Competitive base salary + commission/bonuses - Stable full-time position in a fast-growing company - Opportunity to grow into a higher sales role - Supportive team environment and training provided - Work with a company that has a strong reputation in the U.S. market Who Will Be a Great Fit This role is perfect for someone who: - Loves speaking with people and building relationships - Enjoys sales and wants to earn more through performance - Can communicate professionally in both Russian and English - Wants long-term career growth in the mortgage industry

LBC Mortgage is a Los Angeles-based mortgage company with over 20 years of experience in the lending industry. We are growing fast and looking for an energetic and enthusiastic Sales Representative who can confidently communicate with clients, follow up on warm leads, and help close deals. If you love talking to people, know how to build trust, and can sell with confidence — we want to hear from you! What You’ll Do - Call and follow up with existing clients and warm leads - Present LBC Mortgage products and explain benefits clearly - Qualify clients and understand their needs - Schedule appointments and transfer qualified clients to the sales team - Maintain accurate notes in CRM and keep follow-ups organized - Build long-term relationships with clients and increase repeat business What We’re Looking For - Fluent Russian and strong English (spoken and written) - Strong communication skills and confidence on the phone - Sales mindset and ability to handle objections - Enthusiastic, energetic, and motivated personality - Experience in sales, customer service, or call center is a big plus - Mortgage or finance experience is a plus (but not required) - Organized, reliable, and able to work independently What We Offer - Competitive base salary + commission/bonuses - Stable full-time position in a fast-growing company - Opportunity to grow into a higher sales role - Supportive team environment and training provided - Work with a company that has a strong reputation in the U.S. market Who Will Be a Great Fit This role is perfect for someone who: - Loves speaking with people and building relationships - Enjoys sales and wants to earn more through performance - Can communicate professionally in both Russian and English - Wants long-term career growth in the mortgage industry