Role: The Client Experience Coordinator exists to support the Client Growth team by owning all non-advisory, non-relationship work, allowing CGAs to focus fully on client outcomes, retention, and growth. This is a semi-client-facing execution role within Client Experience. You are responsible for scheduling, logistics, CRM hygiene, and pre-work coordination across the client journey. You operate across email, phone, and SMS and are often the first touchpoint for scheduling and logistics-related communication. This role is focused on execution. You manage high volumes of coordination work with precision and consistency. You ensure the operational side of the client experience runs without friction, and every interaction reflects a high standard of professionalism, clarity, and responsiveness. Responsibilities: - Own all scheduling execution for CGA sessions, including Discovery Calls, Welcome Calls, and account management sessions - Manage CGA calendars end-to-end, including availability, confirmations, reschedules, and follow-ups with unresponsive clients - Collect and track client pre-work, intake forms, and required inputs; flag at-risk or unresponsive clients in HubSpot - Maintain accurate client records in HubSpot, including logging all interactions, updating statuses, and monitoring the float pool - Identify and escalate client risk signals immediately, support post-call follow-ups, and coordinate re-ascension logistics Requirements: - Exceptional written communication; clear, concise, and on-brand with minimal oversight - Strong organization and follow-through; manages high task volume without drop-off - CRM proficiency; comfortable in HubSpot or similar systems with high data accuracy - High attention to detail; catches errors before they impact clients or team - Strong escalation judgment; understands role boundaries and flags issues immediately Results - 100% of coordinator-scope client journey tasks owned and executed - ≥95% pre-work completion rate and Discovery Calls booked on time - 100% adherence to communication SLAs across all outreach - Zero clients beyond float pool thresholds at weekly review - Zero missed Tier 1 churn or risk signals within coordinator scope Schedule: - Monday through Friday, 8:00 AM - 5:00 PM MST, with flexibility to support hours associated with workshops or special events. - Because we're client-first, urgent requests may occasionally require support outside this window. “Logging off” typically aligns with completing priority tasks and meeting immediate client needs. Location: - Remote, USA - Light travel may be required Compensation: - $50,000 - $60,000 base salary - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

Your mission As a Senior AI Project Manager at Lumibit, you take end-to-end ownership of complex AI and data-driven projects. Spanning both customer-facing solutions in the automotive and mobility industry and internal initiatives that push our own capabilities forward. From initial idea to go-live, you translate complex requirements into actionable plans, steer cross-functional teams, and ensure our AI solutions create real, measurable value. You bridge the worlds of project management, engineering, and business. You know enough about machine learning and cloud architecture to ask the right questions and enough about stakeholder management to get the right answers implemented. Very good German and English skills are required, as you'll work closely with our German customers as well as our international team. Your profile - 5+ years of experience managing software or data/AI projects (e.g. as a project manager, product owner, business-analyst or similar) - End-to-end ownership of AI and data projects, from scoping and planning to delivery and iteration - Strong understanding of AI concepts, data pipelines, and cloud-based architectures (APIs, AWS, databases) - Familiarity with agile methodologies (Scrum, Kanban) and modern software development processes - Confident working with AI tools to accelerate project workflows and able to define responsible usage guidelines for the team - Experience translating complex customer needs into clear requirements and steering their implementation together with DEV team - Strong communication skills in both directions: with technical teams and with non-technical stakeholders - Very good German and English skills - Strategic thinking paired with a hands-on mentality. You bring structure without losing sight of delivery Why us? Our LumiSphere Benefits: - Creative freedom & responsibility: Actively shape AI projects and internal processes from day one - Digital tools & modern tech stack: We work digital-first with the latest SaaS and AI tooling - Remote work & flexibility: Work the way you are most productive - Personal development: Own training budget & leadership coaching - Your setup as you need it: "Build your Dream Workplace" initiative for dream hardware - Trusting culture: Flat hierarchies, transparent communication, real team spirit - Central office in Valencia: Modern, easily accessible and team-oriented

Technical Product Operations Specialist (Project Coordinator IV) itD is seeking a Technical Product Operations Specialist to drive data-informed product operations and support critical initiatives across large-scale platforms. This role will contribute to improving product quality, user safety, and operational efficiency by leveraging data analysis, automation, and AI-assisted workflows. The ideal candidate brings strong experience in technical product operations, data analysis, and program execution, with a proven track record of delivering scalable analytical solutions and driving cross-functional impact. Location: Remote (U.S.) – candidates may be required to work onsite if offices reopen. Duration: 6 Months Pay Rate: Market Rate (based on experience and location) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Lead execution of product operations programs, supporting multiple platforms and driving improvements in product quality, growth, and engagement - Write and optimize advanced SQL queries (CTEs, joins, window functions) to analyze large datasets and generate actionable insights - Develop and maintain dashboards, reports, and data visualizations to support real-time decision-making - Leverage AI tools and agents to automate workflows, accelerate analysis, and prototype technical solutions - Identify risks and operational gaps, and develop data-driven mitigation strategies across cross-functional teams - Collaborate with product, engineering, legal, and operations stakeholders to deliver scalable solutions - Manage multiple workstreams simultaneously, ensuring timely execution and high-quality outcomes Internal Responsibilities - Attend regular internal practice community meetings - Collaborate with your itD practice team on industry thought leadership - Complete client case studies and learning material (blogs, media material) - Build out material to contribute to the Digital Transformation practice - Attend internal itD networking events (in person and virtual) - Work with leadership on career fast-track opportunities Required Qualifications and Skills - 8+ years of experience in consulting, strategy, operations, or technical product operations/program management - Advanced SQL proficiency (CTEs, joins, window functions, aggregations, data transformations) - Experience with AI agents and AI-assisted workflows for automation and analysis - Strong program management skills with ability to manage multiple concurrent workstreams - Expertise in data analysis, reporting, and dashboard creation - Advanced proficiency in Google Workspace, especially Google Sheets (formulas, pivot tables, automation) - Strong critical thinking, problem-solving, and communication skills Preferred Qualifications and Skills - Experience with development environments (e.g., VS Code) - Familiarity with low-code/no-code or AI-assisted development (“vibe coding”) - Experience with data visualization tools (e.g., Tableau, Looker, or similar) - Understanding of data pipelines, ETL processes, and data infrastructure - Experience working with engineering teams on technical requirements - Background in QA, triage operations, or ML/AI validation workflows - Experience designing and implementing testing strategies (manual or automated) Education Bachelor’s degree in a relevant field or equivalent work experience required Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

• Lead end-to-end execution of major brand campaigns • Build and own the project plan for each campaign: sequenced timeline, task owners, budget tracker, and more • Coordinate across Creative, Performance, Operations, campus managers, and external vendors to make sure every campaign element lands on time • Maintain up-to-date campaign documentation from kickoff through post-mortem - including consolidated learnings and KPI tracking • Proactively flag risks and blockers, propose solutions, and drive resolution • Manage production and deployment of Brand team’s email and SMS campaigns • Coordinate with Creative to get strong assets and copy • Maintain the email and SMS content calendar in collaboration with the Associate Director of Brand • Setup emails in Iterable using template and assets supplied by Creative • Coordinate with Email & SMS team on Performance to make sure they’re sent out • Keep the brand team's project infrastructure running, owning our Asana boards, campaign documentation, and shared filing systems • Write bi-weekly marketing strategy status notes covering OKR progress and upcoming campaign priorities