Technical Product Operations Specialist (Project Coordinator IV) itD is seeking a Technical Product Operations Specialist to drive data-informed product operations and support critical initiatives across large-scale platforms. This role will contribute to improving product quality, user safety, and operational efficiency by leveraging data analysis, automation, and AI-assisted workflows. The ideal candidate brings strong experience in technical product operations, data analysis, and program execution, with a proven track record of delivering scalable analytical solutions and driving cross-functional impact. Location: Remote (U.S.) – candidates may be required to work onsite if offices reopen. Duration: 6 Months Pay Rate: Market Rate (based on experience and location) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Lead execution of product operations programs, supporting multiple platforms and driving improvements in product quality, growth, and engagement - Write and optimize advanced SQL queries (CTEs, joins, window functions) to analyze large datasets and generate actionable insights - Develop and maintain dashboards, reports, and data visualizations to support real-time decision-making - Leverage AI tools and agents to automate workflows, accelerate analysis, and prototype technical solutions - Identify risks and operational gaps, and develop data-driven mitigation strategies across cross-functional teams - Collaborate with product, engineering, legal, and operations stakeholders to deliver scalable solutions - Manage multiple workstreams simultaneously, ensuring timely execution and high-quality outcomes Internal Responsibilities - Attend regular internal practice community meetings - Collaborate with your itD practice team on industry thought leadership - Complete client case studies and learning material (blogs, media material) - Build out material to contribute to the Digital Transformation practice - Attend internal itD networking events (in person and virtual) - Work with leadership on career fast-track opportunities Required Qualifications and Skills - 8+ years of experience in consulting, strategy, operations, or technical product operations/program management - Advanced SQL proficiency (CTEs, joins, window functions, aggregations, data transformations) - Experience with AI agents and AI-assisted workflows for automation and analysis - Strong program management skills with ability to manage multiple concurrent workstreams - Expertise in data analysis, reporting, and dashboard creation - Advanced proficiency in Google Workspace, especially Google Sheets (formulas, pivot tables, automation) - Strong critical thinking, problem-solving, and communication skills Preferred Qualifications and Skills - Experience with development environments (e.g., VS Code) - Familiarity with low-code/no-code or AI-assisted development (“vibe coding”) - Experience with data visualization tools (e.g., Tableau, Looker, or similar) - Understanding of data pipelines, ETL processes, and data infrastructure - Experience working with engineering teams on technical requirements - Background in QA, triage operations, or ML/AI validation workflows - Experience designing and implementing testing strategies (manual or automated) Education Bachelor’s degree in a relevant field or equivalent work experience required Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

• Lead end-to-end execution of major brand campaigns • Build and own the project plan for each campaign: sequenced timeline, task owners, budget tracker, and more • Coordinate across Creative, Performance, Operations, campus managers, and external vendors to make sure every campaign element lands on time • Maintain up-to-date campaign documentation from kickoff through post-mortem - including consolidated learnings and KPI tracking • Proactively flag risks and blockers, propose solutions, and drive resolution • Manage production and deployment of Brand team’s email and SMS campaigns • Coordinate with Creative to get strong assets and copy • Maintain the email and SMS content calendar in collaboration with the Associate Director of Brand • Setup emails in Iterable using template and assets supplied by Creative • Coordinate with Email & SMS team on Performance to make sure they’re sent out • Keep the brand team's project infrastructure running, owning our Asana boards, campaign documentation, and shared filing systems • Write bi-weekly marketing strategy status notes covering OKR progress and upcoming campaign priorities

• Lead team of Logistics Project Managers to plan and execute outbound global logistics function for HDNU and Aero projects • Collaborate with Logistics Project Leader, LC Leader, and Logistics Project Managers to ensure optimization and execution of daily transportation, shipment planning and adhere of contract requirements • Manage & Reporting of full project lifecycle EAC (Estimated cost at completion) • Maintain project logistics risks and opportunities enable proactive upstream and downstream influence in leakage mitigation and savings opportunities • Take ownership, ensure execution, and continually communicate updates to involved parties proactively • Coach/Mentor assigned LPM’s in standard work activities, provide team training, operational and administrative issues/escalations • Conduct 1:1 sessions with LPM’s • Drive continuous improvement for their team and participate in initiatives as directed by Logistics Project Leader • Report to Regional Project Leader and provide critical updates and escalations as needed • Remain accountable for all defined KPI’s and their trends • Plan and Execute outbound global logistics function • Monitor PO’s • Plan and coordinate with Buyers, vendors, freight forwarders and carriers to ensure timely, accurate and cost-effective delivery of goods • Monitor and rectify import shipment exceptions • Act as the customer point of contact for Project Logistics supporting the GE Project Manager • Oversee and maintain project plans and freight estimates to support customer project communication • Develop logistics strategy to optimize cycle cost within baseline EAC • Identify and implement best cost solutions regarding transport mode, route, carrier selection, container utilization and consolidations for ocean, air and over the road freight, material flow improvement • Maintain shipment schedules • Develop, maintain and distribute shipment status reports to key stakeholders • Monitor and maintain in-transit inventory report to ensure accuracy • Follow EHS rules and ensure team compliance • Immediately report incidents and near misses to direct reports and EHS Leader • Immediately shut down any operation when realized life or serious injury risk is present

• Plan and Execute outbound global logistics functions to GE’s end customer • Monitor PO’s • Plan and coordinate with Buyers, vendors, freight forwarders and carriers to ensure timely, accurate and cost-effective delivery of goods • Monitor and rectify import shipment exceptions • Act as the customer point of contact for project Logistics supporting the GE Project Manager • Oversee and maintain project plans and freight estimates to support customer project communication • Conduct RFQ’s for internal stakeholders to provide cost/cycle scenarios • Develop logistics strategy to optimize cycle cost within baseline budget (EAC – Estimate At Completion) • Manage & Reporting of full project lifecycle Budget/EAC • Support timely and competitive total landed cost logistics quotes required throughout ITO/OTR cycle in conjunction with mode specialist • Support logistics cost ITO strategies that include forecasting, market and infrastructure data and ensure proposed costs are accurate and competitive • Maintain project logistics risks and opportunities enable proactive upstream and downstream influence (Factory/Sourcing/Projects/Repairs/Parts) in leakage mitigation and savings opportunities • Identify and implement best cost solutions regarding transport mode, route, carrier selection, container utilization and consolidations, for ocean, air and over the road freight, material flow improvement • Maintain shipment schedules • Develop, maintain and distribute shipment status reports to key stakeholders • Monitor and maintain in-transit inventory report to ensure accuracy • Oversee inbound container receipts for drop shipments and direct imports to customer • Ensure timely delivery of direct to customer imports, in compliance with routing guidelines, as required • Monitor and track demurrage, detention, to reduce cost and ensure accuracy of charges with carriers • Systemically record shipment details, enter and release receivers, ensuring accuracy and reliability of data for key stakeholders using applicable tools • Oversee process to ensure accuracy of commercial invoices and packing slips, report discrepancies and reconcile purchase order variances • Review and maintain document flow processes, including commercial invoice, packing slip, B/L, COO or other documents for accuracy and in compliance with CBP and other regulatory and internal standards • Track and ensure timely document availability • Coordinate with freight forwarders, Customs brokers and carriers to resolve problems/issues • Assist in execution of regional transport programs • Assist with internal/external audits, record keeping and reporting, as needed • Assist in managing shipment and custom activities for import services • Assist in the negotiation of domestic freight contracts • Inform cost changes, shipment issues, supply concerns to respective personnel and team in timely manner • Maintain good relationship with carriers and service providers to improve overall business performance • Collect transport drawings and supply to carriers • Remain accountable for all defined KPIs and their trends • Understand the drivers, facilitate the related reviews and have the necessary actions, timelines • Responsible for the quality related escalations, coordinating the CoPQs, RCAs with the proper logistics function and recommending solutions to drive sustained improvement