Empowering the highest quality customer experiences.
Integration Architect
Location
India
Posted
57 days ago
Salary
0
Seniority
Senior
Job Description
Integration Architect
Netomi
• Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce • Design end-to-end workflows for customer support automation using AI agents • Build and manage APIs, webhooks, and middleware integrations • Ensure data consistency, security, and scalability across systems • Collaborate with product, engineering, and customer teams to deliver solutions • Develop custom connectors, orchestration layers, and automation pipelines • Troubleshoot and optimize integration performance
Job Requirements
- Strong experience with Zendesk APIs, apps framework, and workflows
- Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
- Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
- Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
- Exposure to Agentic AI / LLM workflows / prompt orchestration
- Strong problem-solving and stakeholder communication skills
Benefits
- Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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