Company Summary First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary • Technical Leadership: Provide vision and technical leadership to guide a team of engineers in designing, delivering, and supporting a robust set of APIs and back-end services. You will use the necessary architectural principles and implement modern, world-class, secure engineering practices that are scalable, highly available, and fault-tolerant. At times, you may need to roll up your sleeves to engage and remove obstacles. This also includes work breakdown, prioritization, and backlog management. • Collaborate/Partner: Collaborate with product management, business development teams, and other cross-functional teams and leaders to iteratively design, develop, and validate outcome-driven technology solutions. You will enable the successful adoption of solutions delivered by the team and contribute to organization-wide initiatives. • People Leadership & Development: Our people are our greatest asset, and you will mentor, coach, train, and support your team and others in their careers and personal growth. • Quality & Security Focused: Drive the implementation of functionally appropriate and technically sound solutions that meet all quality & security standards. • Continuous Improvement: Lead the team in achieving ambitious goals, providing regular feedback, and driving continuous improvement. What You’ll Bring: • 3-5 years managing cross-functional engineering teams in a fast-paced environment. • 6+ years of developing software solutions / products (Full software development lifecycle). • Proven track record of delivering fit-for-purpose , technical solutions balancing complexity, performance, and maintainability. • Leadership skills to mobilize and motivate a high-functioning engineering team. • Passion, perspective, and empathy for unblocking software engineering teams working to achieve their goals. • A balanced approach between Software Engineering principles and modern Infrastructure Operations. • Ability to architect and design robust, high-scale systems and challenge engineers to think bigger and more generically in developing solutions. Ability to mentor software engineers to maintain architectural vision and software quality. • Knowledge of software engineering practices for the entire software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. • Demonstrated expertise in building large-scale, back-end services and APIs using modern architectures (Macro / Mini / Micro Services) and coding languages. • Experience mentoring engineers at various levels and supporting their career growth. • An outcome-oriented approach using metrics and data to understand development productivity metrics (e.g., code churn, commit size, test coverage, etc.) to inform areas for continuous improvement. • Effective verbal and written communication skills, with strong relationship, collaboration, and organization skills. Ideally, you will also have experience with: • C# (.NET Core, .NET Framework), TypeScript / Node.js or Golang. • Containerized development (Docker). • Kubernetes. • Relational (MS SQL Server, PostgreSQL) and NoSQL (DynamoDB) databases. • Automated software testing (unit, integration, contract). • Infrastructure automation tooling such as Terraform and Ansible. • AWS Cloud Services: API Gateway, EC2, ECS, EKS, Fargate, ECR, EC2 Container Service, S3, Elastic File System, Lambda, RDS, Application Load Balancer, Step functions, SQS, Kinesis, SNS, EventHub, ElastiCache, CloudWatch, Secrets Manager, VPC, Subnets, Security Groups, Transit gateways. • Working within a highly regulated industry such as Financial Services or Healthcare. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions: - Building and leading a high-talent, high-performance team of engineers. - Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love. - Raising the bar on technical excellence, cultural leadership, and operational discipline. You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact. Areas of ownership: - Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement. - Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value. - Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today. - Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures. - Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team. - Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default. - Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned. Who you are: - A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale. - A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire. - A strategic operator who can both set vision and dive deep into technical or operational details when needed. - A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same. - Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery. - Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact. Our Engineering Values At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: - Earn Trust – act with transparency and reliability. - Obsess Over Customers – always start with the customer problem. - Think Big – set bold goals and pursue them fearlessly. - Have Integrity – do the right thing, especially when it’s hard. - Disagree & Commit – debate with candor, align fast, and deliver. - Own It – take full responsibility for outcomes, not just tasks. - Dive Deep – master the details without losing sight of the big picture. - Bias for Action – move fast, decide quickly, iterate fearlessly. - Deliver Value – measure success by customer and business impact. - Insist on the Highest Standards – raise the bar continuously. - Go the Extra Mile – make the impossible possible. - Hire & Elevate the Best – raise the bar with every hire. Our recruiting process: Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Manage Remote Enablement operations across the Americas • Drive service excellence and foster team capability development • Ensure consistent service delivery across multiple channels

Role Description - Lead and manage one or more software development teams in an Agile/Scrum environment, ensuring clarity of goals, priorities, and execution. - Own end-to-end responsibility for development team outcomes, including hiring, onboarding, coaching, performance management, promotions, and succession planning. - Create an environment of trust, inclusion, and continuous learning; actively develop future leaders and strengthen team capability over time. - Ensure the teams operate efficiently and productively regardless of team member location and time zone; establish effective communication and decision-making cadences. - Drive predictable delivery by partnering with Product and Project Management on planning, scope management, capacity considerations, and dependency management, with transparent status reporting. - Ensure the teams are aware of and comply with corporate policies, procedures, and required controls, including secure development expectations for enterprise software. - Foster a culture of collaboration, constructive conflict, accountability, and results; remove obstacles and improve processes that slow teams down. - Collaborate with globally distributed Quality Engineering, Product Management, Project Management, Operations, Support, IT, Docs, UX, Security, and other stakeholders to successfully build, deliver, and maintain the products. - Partner closely with Quality Engineering (QE) leadership to align on quality strategy, support effective test automation collaboration, and ensure shared accountability for release readiness. - Support and/or perform Scrum leadership responsibilities (directly or via designated Scrum Masters) to ensure effective Agile ceremonies, continuous improvement, and healthy team execution. - Promote a customer-focused mindset by incorporating customer impact into prioritization and tradeoffs; support customer escalations and ensure timely follow-through when issues arise. - Establish and maintain strong engineering practices, including coding standards, peer reviews, design reviews, and maintainable architecture decisions that support long-term product health. - Drive adoption and maturity of modern software development practices (e.g. continuous integration, automated quality checks, DevOps practices appropriate for on-premises products, and disciplined release processes). - Lead technical debt management and modernization planning in partnership with architects and senior engineers, balancing near-term delivery with long-term maintainability. AI-First Mindset Requirement - This role requires embracing an AI-first approach to work, where GenAI and agentic AI tools are used as practical accelerators for engineering productivity and quality; with appropriate human oversight. - The ideal candidate proactively identifies where AI can streamline development workflows (e.g. design exploration, code scaffolding, refactoring support, unit test generation assistance, documentation drafts, and defect analysis), while maintaining strong standards for security, intellectual property protection, privacy, and maintainability. - This mindset includes comfort with rapid tool evolution, willingness to experiment, and the ability to coach teams on effective and responsible AI usage. Focus Areas - AI Standards Development: Establish team guidelines for AI tool usage, responsible AI practices, and quality expectations. - AI-Enhanced Engineering Workflows: Drive adoption of AI-assisted practices that improve throughput and reduce toil while preserving code quality. - Cross-functional AI Collaboration: Partner with stakeholders (including QE, Security, Product, and Support) to identify high-value AI-enabled improvements. - AI Change Management: Lead teams through AI tool adoption, training, and workflow changes; share learnings and repeatable patterns. - Innovation Identification: Spot emerging AI capabilities relevant to organizational goals and customer outcomes; pilot thoughtfully and scale what works. Qualifications - People Management: 4–7+ years leading direct and/or indirect reports. - Software Development: 9+ years experience delivering commercial enterprise software. - Proven success leading development teams using Agile/Scrum to deliver high-quality releases predictably. - Strong understanding of software engineering fundamentals, architecture, and tradeoffs in large, long-lived codebases. - Experience partnering effectively with QE leaders/teams to drive shared quality outcomes and release readiness. - Excellent communication, listening, and collaboration skills; ability to influence across functions and levels. - Experience working with geographically and culturally diverse teams and stakeholders. - Experience with modern engineering practices such as continuous integration, automated quality checks, and disciplined build/release processes appropriate for on-prem enterprise products. - Experience creating, managing, and delivering against realistic plans (scope, milestones, dependencies). - Ability to tolerate ambiguity, be a self-starter, manage time and priorities effectively, and align resources to achieve goals. Additional Requirements - Experience with several of the following (or equivalent): C#, .NET, SQL Server and/or Oracle, REST APIs, Azure DevOps (or similar ALM tools), source control (Git), build and release pipelines, and test automation collaboration practices. - Experience modernizing or maintaining on-prem enterprise software, including disciplined release/versioning approaches and supportability considerations.