This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Specialist is a key member of our customer success team, responsible for supporting the seamless management of accounts, delivering exceptional service, and coordinating internal and external activities. This role acts as a vital link between customers, Account Managers, and internal teams, ensuring clear communication, timely deliverables, and ongoing customer satisfaction. The Account Specialist supports administrative processes, nurtures customer relationships, resolves issues, and drives high standards across service delivery. Key Responsibilities - Contract Creation & Management: Oversee and execute the creation, review, and maintenance of customer contracts within CRM/ERP systems to ensure compliance and accuracy. - Administrative Support: Provide assistance with document preparation, data entry, scheduling, and follow-ups. - Customer Inquiry Response: Serve as the first point of contact for customer inquiries, delivering prompt and professional responses. - Internal Coordination: Liaise with operations, sales, and technical teams to fulfill customer requests and meet deadlines. - Performance Monitoring: Track and monitor performance against customer contracts, escalating gaps and recommending improvements. - Portal Demonstrations: Plan and facilitate customer portal demos, guiding customers through system functionalities. - Quote Generation: Prepare and deliver accurate quotes for new services or contract modifications. - Third Party Imports: Oversee timely and accurate import of third-party data and documentation. - RFP Management: Support proposal processes by managing RFPs, gathering information, and coordinating submissions. - Cross-Functional Collaboration: Work closely with Account Managers and other teams to ensure successful delivery of solutions and support strategic initiatives. - Continuous Improvement: Contribute to process improvements and foster innovation to enhance customer experience and operational efficiency. Key Performance Indicators (KPIs) - Achieve targets for contract accuracy, customer satisfaction, quote turnaround, data integrity, and internal coordination. Qualifications - Minimum of 2 years’ experience in customer service, account coordination, or administrative support. - CRM, ERP, and Microsoft Office competence required. - Experience with customer portals and online collaboration tools preferred. - Post-secondary education in Business Administration, Communications, or related field preferred. - Experience, education, or interest in Sustainability, Environmental Science, or Recycling is a plus. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at a time. - Reasonable accommodations will be made for individuals with disabilities. Employment Details - This full-time position reports to the Manager of Account Management. - The role includes salary (commensurate with experience and responsibilities) and a benefits package. - DMD is an equal opportunity employer. - Pre-employment drug screens and background checks are conducted.

• The Insurance Patient Account Representative is responsible for taking incoming and making outgoing calls to patients and insurance companies to resolve account balances. • Facilitate the billing and collection processes of outstanding accounts receivable. • Communicate with internal and external contacts to explain billing, collection and resolution of claims including Medicare and other accounts. • Monitor daily queues for customer services/quality and productivity to maintain acceptable levels as established by the departments. • Handle incoming and outgoing billing correspondence and phone inquiries. • Document conversations and/or actions taken to support all claims inquiries. • Analyze claims to determine compliant and accurate coding, charging; review to confirm demographic and billing information is updated. • Work to resolve any claim or billing concerns and take appropriate action to escalate issues to management when appropriate. • Perform follow-up processes on accounts to work towards a zero balance. • File a timely reconsideration or review of claim with supporting documentation as necessary.

• Responsible for the strategic development and growth of a portfolio of high-value accounts across Southern Europe. • Expand existing client relationships by identifying new opportunities, positioning additional Safeguard solutions, and driving measurable account growth. • Cultivate strong executive relationships and gain a deep understanding of each client’s business strategy. • Ensure Safeguard is positioned as a long-term strategic partner. • Anticipate client needs, provide consultative insights, and ensure account growth potential while maintaining exceptional client satisfaction. • Own and deliver against monthly and quarterly revenue quotas through expansion within a portfolio of strategic accounts. • Identify, develop, and close opportunities to expand Safeguard’s services within existing client organizations. • Build and maintain strong relationships with senior stakeholders including C-level executives, HR leaders, and People teams. • Conduct regular business reviews with clients to assess performance, opportunities, and strategic alignment. • Design and implement client-specific workflows to ensure operational alignment between Safeguard and the client organization. • Act as the primary escalation point for client issues, coordinating internally to ensure timely and effective resolution. • Collaborate closely with internal departments across multiple time zones to ensure high service standards and transparent communication. • Deliver exceptional responsiveness and client service at all stages of the engagement lifecycle. • Conduct quarterly or semi-annual client site visits to strengthen relationships and identify growth opportunities.

• Acquire net-new DHS customers and penetrate whitespace opportunities across DHS components and mission organizations. • Develop and execute strategic account plans that drive pipeline creation, competitive displacement, and long-term account expansion. • Lead complex federal pursuits by aligning HPE’s portfolio (AI, HPC, hybrid cloud, storage, networking, services) with DHS mission priorities. • Build executive relationships with DHS decision makers, program leaders, and acquisition stakeholders. • Orchestrate internal teams and partners including engineering, specialists, system integrators, and channel partners to win strategic deals. • Drive pipeline growth and deal closure through disciplined opportunity management and federal procurement strategy.