Live Operations Coordinator - Support (Remote/Overnight)Position OverviewJoin a dynamic team in a casual environment where no two days are alike! 3Play Media provides live closed captioning for a wide range of clients, and we need an energetic coordinator who can help keep all of our projects on track. Our team provides Live captions for news broadcasts, live sports, streaming events, corporate meetings, and more. Your job will help ensure that viewers don’t miss a single word. The Live Operations Coordinator for our Support team will work under the general direction of the Live Operations Support Supervisor on the Live Operations team. You’ll be responsible for the coordination, monitoring, troubleshooting, and scheduling of live captioning events. You will provide support to clients and caption writers to ensure our service obligations, goals, and program standard operating procedures are met. You will provide overall assistance as it relates to program coverage, preparation, and transmission of live captioning. General Criteria This role requires strong organizational skills, communication, and the ability to troubleshoot technical issues. Must be comfortable with general technology, Microsoft Windows, and keyboarding. The ideal candidate will be collaborative, proactive, detail-oriented, and able to respond quickly in a live events production environment. We hire across the United States and Canada, with offices in Minneapolis, MN and Calgary, AB. Candidates local to either office are preferred, though remote arrangements are also welcome. This role works a consistent Friday–Monday schedule with hours centered around 2:00 AM–12:30 PM CT. Hours may vary based on operational needs, so flexibility is desired. The expected hourly rate for this role is CAD$25.00 - CAD $27.00 ($18.19 USD - $19.64 USD). Benefits include medical, dental, vision, paid time off, and a full suite of ancillary benefits. Key Duties & ResponsibilitiesLive Captioning Management: Collaborate with the Live Captioning team to coordinate daily live captioning services, ensuring all programs meet customer expectations. Communication Management: Handle incoming phone calls, organize and promptly respond to emails, and monitor instant messages to ensure effective and timely communication across channels. Monitoring & Troubleshooting: Monitor live captioned events, promptly troubleshoot issues, and document disruptions. Coordinate information: Collect, organize, and distribute program-related information to internal teams and external stakeholders. Data Routing: Manage the routing of closed caption data through server equipment using control software. Order Creation & Scheduling: Create captioning orders and assign production resources for urgent requests. Client Requests & Special Projects: Address unique client needs, such as custom caption files, pre-event testing, and other special accommodations beyond standard programming. Process Improvement: Identify opportunities to enhance operational efficiency by staying informed on departmental requirements and collaborating on enhancements. Documentation & Procedures: Create and maintain technical and operational documentation to support team workflows and knowledge sharing. Quality Control: Evaluate the quality, accuracy, and completeness of live captions, providing constructive feedback for continuous improvement. Billing Integrity: Accurately input program and billing information into resource planning software. Flexibility & Availability: Be available for overtime, weekends, and holidays as necessary to ensure full coverage for live events and commitments. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. Video content is everywhere, and digital accessibility solutions are critical for media and entertainment companies, corporations, and higher education institutions. Our solutions provide everything needed to create accessible and engaging content.

• Provide support to ensure smooth operations in Finance, IT, and People Operations. • Collaborate within teams to streamline operations and foster a collaborative environment.

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Role Overview We are seeking a highly analytical and operationally minded Senior Planner to lead hours planning and workforce modeling across our fulfillment and pharmacy operations. This role will serve as the authoritative owner of hours modeling logic, productivity assumptions, and workforce capacity translation. The Senior Planner will partner closely with Business Analytics, Operations, Recruiting, and Finance to ensure that forecasted demand is translated into accurate, defensible weekly hours targets grounded in standardized assumptions. This role requires strong analytical rigor, operational intuition, and the ability to influence cross-functional stakeholders through data-driven reasoning. Responsibilities - Own the framework for converting forecasted demand and production volume into required labor hours, including productivity assumptions, indirect labor definitions, and structured governance of model updates. - Calculate and publish defensible weekly hours targets by department and site, ensuring transparency of inputs, assumptions, and capacity risks. - Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps and continuously improving forecast-to-hours accuracy. - Serve as the primary labor modeling partner to Operations, Recruiting, HR, Learning, and Finance, aligning on hiring ramps, capacity implications, and structured labor signal outputs. - Partner with Business Analytics to evolve proof-of-concept models into scalable, well-defined reporting solutions as the organization grows. Experience & Skills - 6+ years of experience in at least two of the following: Workforce planning, Capacity planning, Production planning, Supply planning, Demand planning, or Operations analytics - Bachelor’s degree required, preferably in Supply Chain, Business, Merchandising Planning, or a related field - 3+ years of experience working with ERP systems, planning systems, or replenishment systems preferred - Strong experience building and maintaining hours or labor models, including translating operational workflows into structured planning assumptions - Advanced Excel and Google Sheets proficiency, including data manipulation (Lookups, PivotTables, external data connections, scenario modeling, complex logic) - Basic to intermediate SQL experience preferred; experience with BI tools (Looker, Tableau, etc.) is a plus - Strong written and verbal communication skills with the ability to communicate complex concepts clearly and concisely across cross-functional stakeholders - Ability to think through complex planning problems and resolve trade-offs that arise from balancing multiple operational priorities - Detail-oriented and exceptionally organized, with demonstrated ability to structure ambiguity and drive disciplined planning processes - Demonstrated ability to organize resources, analyze alternatives, and make data-driven decisions in a fast-paced, high-growth environment Our Benefits (there are more but here are some highlights): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quarterly mental health days - Comprehensive health benefits including medical, dental & vision, and parental leave - Employee Stock Purchase Program (ESPP) - 401k benefits with employer matching contribution - Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) The Associate (HRO Processing Assistant II) is responsible for ensuring timely delivery and providing accurate information to all participants. Team Member should possess good learning agility and shows flexibility as per the business needs. Collaborating with other team members to achieve individual and team goals. (RESPONSIBILITIES) - Ensuring proper documentation and following standard operating procedure. - Ensure completion of aligned work timely and with accuracy. - Able to practice logical reasoning and critical thinking. - Able to comprehend and deliver - Shows flexibility to adapt to the changing needs of the business - Participation in training sessions, presentations and meetings - Contribution to the smooth operations and in day-to-day duties - Alignment to process as per business requirement. (REQUIREMENTS) - Bachelor’s degree in B.Com, B.A, BBA, BSc (No Full time MBA/MCA/B Tech/BE/B Ed) - 2-4 years of work experience - Good verbal and written communication skills. - Work morning/evening as per business requirement - Basic computer knowledge (MS-Office, Excel) Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .