3Play Media

Role Description We are looking to grow our core Applied Science team by adding a “Senior Applied Data Scientist”. This is an individual contributor role on a highly collaborative team. The Applied Science team is a self-sufficient, product development team that applies research and experimentation to fulfill its goals of developing and maintaining business-critical software systems. In short, you’ll be a full-stack applied data scientist and software developer. 3Play Media has diverse business and technical challenges related to media transcription, captioning, audio description, dubbing, subtitling, and translation. This team makes major contributions in many technical domains, including: - Software engineering - Systems engineering - Machine learning - Natural language processing - Generative AI - Signal processing - Applied probability and statistics - Data analysis - Controlled experimentation You’ll be expected to contribute to and learn about several of these domains. We are looking for a curious, communicative, collaborative, humble, self-sufficient, and flexible data scientist. The ideal candidate is energized by the craft of building efficient, reliable software systems alongside sensible, robust machine learning and AI models. You’ll approach engineering and data science as disciplines that are always evolving, and you actively seek out and weigh new approaches rather than settling into the familiar. Above all, you understand that this work is a team sport: you know that strong collaboration, durable relationships, and genuinely diverse perspectives aren't nice-to-haves but the foundation of doing it well. Qualifications - 2+ years full time working experience in signal processing, data science, or machine learning roles, including predictive modeling, data processing, and data analysis responsibilities - Extremely strong communication skills, both verbally and in writing - Strong familiarity with Python coding, utilizing industry standard libraries (e.g., Pandas, NumPy, Scikit-learn, Matplotlib/Seaborn) - Interest in presenting technical and business-oriented information to a variety of audiences, including senior management and customers - BS/ MS / PhD in Data Science, Engineering, Computer Science or a related field Requirements - Strong academic and professional experience with audio signal processing, speech synthesis, and computer vision - Experience writing, deploying, and maintaining Python and SQL code in a production setting - Experience building and maintaining production machine learning systems in a cloud-based platform, such as AWS SageMaker - Experience developing and maintaining custom deep learning models using pytorch and HuggingFace, especially models involving text, audio, and video data - Experience using third-party generative AI systems, including prompt engineering and fine-tuning - Experience in the accessibility and localization industries Benefits - Base salary range: $165k - $200k - Location: Remote — United States - Employment type: Full-time Company Description 3Play Media is a technology company making video accessible to everyone. Our captioning, transcription, audio description, and localization solutions serve over 10,000 customers — universities, media companies, enterprises, and government organisations across the US and Canada. We were founded at MIT Sloan in 2007 and have been building deliberately ever since. The team is small, fast-moving, and low on politics. The work you do here is visible from day one. Headquarters in Boston, MA with offices in Minneapolis, MN and Calgary, AB. 3Play Media is an equal opportunity employer. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds.

Event SpecialistThe RoleWe are seeking a motivated and detail-oriented Event Specialist to join our Marketing team, reporting to the Brand & Events Manager. This is an exciting opportunity for someone early in their events career who is eager to get hands-on experience across the full event lifecycle, from trade shows and conferences to webinars and internal events. The ideal candidate is highly organized, thrives in a fast-paced environment, and brings a collaborative spirit and genuine enthusiasm for creating experiences that drive awareness, pipeline, and customer engagement. What You'll Do - Support the planning and execution of 20–40 events per year, including trade shows, industry conferences, sponsored events, customer dinners, webinars, and internal company events. - Coordinate event logistics end-to-end: including vendor management, shipping, swag, and on-site execution. - Manage webinar production using platforms such as Zoom, including setup, speaker coordination, run-of-show, and post-event follow-up. - Collaborate closely with Marketing, Sales, Product Marketing, and Growth Engineering teams to align event programming with campaign goals and business priorities. - Support pre- and post-event marketing activities, including promotional emails, landing pages, and follow-up sequences in HubSpot. - Track event performance metrics and contribute to reporting on ROI, pipeline influence, and engagement outcomes. - Maintain event calendars, project timelines, and internal documentation to keep stakeholders aligned and deadlines on track. - Support the Brand & Events Manager in developing strategies that serve brand awareness, thought leadership, pipeline generation, and customer retention goals. - Leverage AI tools to build efficiency into event planning workflows, content drafting, and communications. - Contribute to broader marketing initiatives as needed, including social media promotion, event-related content, and campaign support. Who You AreMust-haves - Bachelor’s degree and 1–3 years of experience in event coordination, marketing, or a related field. - Strong organizational and project management skills, with the ability to manage multiple events and deadlines simultaneously. - Excellent written and verbal communication skills, with a keen eye for detail and brand consistency. - Experience with or strong aptitude for marketing and event platforms, including HubSpot, Zoom, or similar tools. - Comfortable working cross-functionally with Sales, Product, and Executive teams to align event efforts with business goals. - Data-driven mindset — able to track event metrics and contribute to performance reporting. - Ability to manage vendor and supplier relationships - Willingness to travel occasionally for on-site event support. Nice-to-haves - Experience with design tools such as Canva or Adobe Creative Suite for producing event materials and promotional assets. - Familiarity with AI productivity tools such as Claude to build efficiency into event planning workflows, content drafting, and communications. - Proven ability to support events that contribute measurably to pipeline or brand metrics. ⚡ AI at 3Play3Play is building AI into how we work across every function. We don't expect expertise — we expect curiosity. If you've used AI tools to work smarter, automated something that used to be manual, or found a better way to do your job with technology, that mindset belongs here. Compensation & LocationBase salary range: $70,000 - $90,000 This position is bonus-eligible. Location: Remote — United States Employment type: Full-time How We Hire📝 Application: Apply here. We review every application — if you're a fit, you'll hear from us quickly. 🎯 Hiring Manager Interview (15-30 min) A focused conversation with your potential manager. We want to understand how you think, how you work, and what drives you. 🧭 Recruiter Interview (15-30 min) A quick touch base on your experience, timing, total rewards, and any questions before we move forward. 🎤 Department Interview (15-30 min) A meeting with an interdepartmental leader who you’ll collaborate closely with. ⭐ Executive Interview (15-30 min) A final conversation with senior leadership. If you've made it here, we're serious about you. About 3Play Media3Play Media is a rapidly growing, profitable technology company revolutionizing how people consume online media. Our premium video accessibility and localization services serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. 3Play Media is an equal opportunity employer. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds.

Role Description We are looking for a Principal-level engineer to join our Growth team with significant front-end and platform experience. This role sits at the intersection of platform engineering, product craft, and modern marketing. - Build and manage infrastructure for both our Remix product and our Astro marketing site. - Deliver features alongside the rest of the team. - Help build the agentic development platform that lets the whole company — engineers, marketers, designers — ship more, faster, and with higher quality. - Contribute to writing a playbook for the role. - Ensure we build a performant and accessible experience across all projects. Qualifications - 8+ years of front-end and infrastructure-adjacent web development. - Deep experience in at least one modern React meta-framework (Remix, Next, Tanstack Start, or similar). - Active, daily use of AI coding agents in real work (Claude Code, Cursor, Codex, or similar). - A high-agency, bias-for-action way of working. - Cloud fluency with Cloudflare and AWS. - Experience setting up deployments and preview environments on GitHub via GitHub Actions or similar. - A track record of leading non-trivial frontend migrations. - Smart opinions about the package ecosystem and dependency hygiene. - Understanding of a headless CMS and marketing SEO needs. - Strong API and database schema design skills. - Empathy and communication skills. - A design sensibility. Requirements - You've shipped animation-heavy marketing or product pages with Framer Motion, Lottie, Remotion, Rive, or similar. - You've maintained a public-facing site with a meaningful Lighthouse / Core Web Vitals budget. - You've built or contributed to internal developer tooling that other engineers actually love using. - Experience with Kubernetes and Terraform. - Experience with a Rails monolith environment. Benefits - Base salary range: $220,000 – $250,000. - This role is bonus eligible. - Location: Remote — United States. - Employment type: Full-time. Company Description 3Play Media is a technology company making video accessible to everyone. Our captioning, transcription, audio description, and localization solutions serve over 10,000 customers — universities, media companies, enterprises, and government organisations across the US and Canada. Founded at MIT Sloan in 2007, we have been building deliberately ever since. The team is small, fast-moving, and low on politics. The work you do here is visible from day one. Headquarters in Boston, MA with offices in Minneapolis, MN and Calgary, AB.

Solutions ConsultantThe Solutions Consultant plays a critical role in the 3Play sales process by differentiating our technology solutions, ensuring that customers understand the “art of the possible” with 3Play, and supporting the launch of the customer’s initial use cases to maximize customer value realization. As a Solutions Consultant, your primary responsibilities will be to engage with existing and potential customers to understand their business objectives and technical requirements, and design solutions using the 3Play platform and products to support their accessibility and international reach goals. Video content is everywhere, and digital accessibility and localization solutions are critical for media and entertainment companies, corporations, and higher education institutions seeking to engage worldwide audiences. Our solutions provide everything needed to create accessible, engaging, and globally scalable content. Duties and Responsibilities - Serve as the technical lead throughout the sales cycle, including discovery, product demos, security reviews, solution design, statement of work preparation, and scoping for accessibility and multilingual video localization solutions. - Design end-to-end solutions, including workflow concepts, appropriate documentation, and technical presentations for customers. - Lead onboarding for new customers and new groups, accelerating adoption and value recognition. - Document solution designs to ensure a seamless post-sale transition across Sales, Customer Success, Product, and Operations teams. - Partner with Product and Sales to ensure solutions meet agreed-upon requirements and user acceptance criteria, including those related to multilingual content delivery, workflow automation, and global content distribution. - Deliver tailored demos and account walkthroughs that highlight 3Play’s differentiated platform capabilities. - Collaborate with Sales to communicate customer product requirements and inform roadmap priorities. - Participate in internal deal opportunity reviews to align on product, pricing, and win strategy, helping position solutions that support customers expanding their video content across languages and regions. - Act as a trusted advisor throughout the buyer journey, guiding customers on best practices for implementing accessibility and localization solutions that support broader audience reach and operational efficiency. Position Requirements - 3+ years of related work experience in a technology company, ideally within localization services or enterprise software supporting global content workflows. - Experience spanning pre-sales support, technical consulting, solution design, and end-to-end project delivery from planning through deployment and management. - Proven success consulting with customers on technology implementation and system integration projects. - Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms, CMS/TMS systems, and localization workflows. - Strong understanding of the localization lifecycle, including content preparation, translation, adaptation, quality assurance, and delivery across multiple languages and regions. - Familiarity with localization concepts, including language asset management, terminology/glossary creation, linguistic quality assurance, subtitle and caption formats, and regional compliance requirements. - Understanding of global consumer behaviors and cultural considerations that influence localization strategy and user engagement. - Exceptional communication skills with the ability to build rapport and trust with customers, linguists, and internal stakeholders across regions. - A natural problem solver with a love for technology who can work in a fast-paced environment and manage competing priorities. - Exceptional communication skills. - Experience in a start-up technology company is an asset. - A bachelor’s degree in engineering, computer science, or other technology is preferred. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. This is a quota-carrying position. The expected base salary range for this role is $88,800 - $110,000.

Senior Business Development Representative3Play Media is a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and humans to deliver leading recorded and live captioning, audio description, and localization solutions to global media and entertainment, corporate, and education customers. We are seeking a full-time Senior Business Development Representative to join our AI-enabled Go-To-Market team. In this role, you will sit at the intersection of modern AI-driven sales and human judgment, managing and optimizing AI prospecting tools, owning your pipeline, and closing business. This opportunity is a hybrid position, ideally based out of our Boston, MA location. This role is focused on conducting outbound sales activity, quarterbacking and monitoring AI prospecting agents, as well as closing pro accounts and small mid-market enterprises. This is not a traditional Senior BDR role. You will be expected to ramp quickly into a closing capacity and serve as the human-in-the-loop for automated outbound workflows. Someone who will thrive in this role is eager to learn, grow, and contribute in an exciting space. About You - 2–4 years of sales experience, including at least 1 year in an outbound or BDR capacity with a demonstrated track record of quota attainment - Strong ability to generate outbound leads - Comfortable closing: Strong ability to convert your own pipeline into revenue generation - Technically curious: you learn new tools quickly and are energized by AI-enabled workflows - A self-starter with a positive attitude and a desire to work in a competitive environment - Strong work ethic, as well as time management and organizational skills - Desire to meet and exceed measurable goals - Knowledge or experience with HubSpot is a plus - Strong problem-solving and communication skills - AI-curious and creative-minded; you possess a drive to iterate & develop AI-driven solutions Duties and Responsibilities - Generate outbound pipeline generation independently through calls, emails, and strategic prospecting - Quarterback a fleet of AI Prospecting Agents: manage messaging quality, targeting strategy, and response handling to maximize pipeline output - Serve as the human-in-the-loop for key qualification touchpoints that require judgment, relationship context, or nuanced communication - Close business from pro accounts and small mid-market enterprises - Collaborate with Account Executives and Sales leadership to align on target account strategy and territory priorities - Track activity, pipeline, and deal status accurately in HubSpot - Achieve monthly quotas of qualified opportunities and closed business About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. Video content is everywhere, and digital accessibility solutions are critical for media and entertainment companies, corporations, and higher education institutions. Our solutions provide everything needed to create accessible and engaging content. This is a quota-carrying position. The expected base salary range for this role is $55,000 - $70,000.

Customer Success Manager - LocalizationOur customer success team is seeking a curious and creative individual to ensure the success and satisfaction of our valued customers, particularly as they scale content across languages, regions, and cultures. You will be the primary point of contact for our customers, ensuring they maximize the value of our accessibility and localization solutions and are delighted with our services. You will partner closely with customers to build and maintain strong relationships, understand their global content strategies, provide ongoing support, and help them achieve their accessibility and international reach goals. Video content is everywhere, and digital accessibility and localization solutions are critical for media and entertainment companies, corporations, and higher education institutions seeking to engage worldwide audiences. Our platform provides everything needed to create accessible, culturally relevant, and engaging content across languages and locales. This role is crucial in ensuring these solutions (from captioning and audio description to subtitles, translation, and dubbing workflows) are effectively implemented and scaled. About You - 2–5 years of experience in Customer Success, Support, Account Management, or a related role, ideally within localization services or enterprise software supporting global content workflows. - Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms, CMS/TMS systems, and localization workflows. - Strong understanding of the localization lifecycle, including content preparation, translation, adaptation, quality assurance, and delivery across multiple languages and regions. - Familiarity with localization concepts, including language asset management, terminology/glossary creation, linguistic quality assurance, subtitle and caption formats, and regional compliance requirements. - Understanding of global consumer behaviors and cultural considerations that influence localization strategy and user engagement. - Exceptional communication skills with the ability to build rapport and trust with customers, linguists, and internal stakeholders across regions. - A natural problem solver with curiosity for technology who can thrive in a fast-paced environment and manage competing multilingual priorities. - Deep knowledge of customer relationship management and customer success strategies, with an ability to translate localization complexity into clear, customer-friendly guidance. - Experience collecting, tracking, and analyzing large datasets to gain insights into language performance, turnaround times, quality metrics, and regional trends. Key Responsibilities - Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business objectives, global audience strategy, and localization requirements. - Understand customers’ goals for multilingual content delivery and tailor our products and services, including translation, subtitling, and dubbing, to drive measurable value. - Onboard customers to the 3Play platform, guiding them through localization workflows to accelerate value recognition. - Provide timely and proactive support to ensure customer satisfaction and retention, advising on best practices for internationalization, regional compliance, and culturally accurate content adaptation. - Input and manage content requests on the customer’s behalf, aligning on language priorities, vendor/linguist selection, content schedules, and deliverables across multiple locales. - Partner with Sales to identify growth opportunities such as expanding into new languages, adding dubbing, or audio description. - Advocate for customers’ needs within 3Play, translating feedback on localization quality, tooling, and workflows to Product and Development teams to enhance our offerings. - Maintain accurate records of customer interactions, localization specifications, language assets, issues, and resolutions within our CRM and internal systems. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. This is a quota-carrying position. The expected base salary range for this role is $90,000 - $120,000

Live Voice Writer (English)3Play Media is currently seeking a motivated, experienced, and aspiring English Live Voice Writer to join our Global Marketplace Contractor team. We are looking for dedicated individuals ready to fast-track their onboarding to meet increasing demand. As a Voice Writer, you will produce real-time closed captions for live events by re-speaking into our intuitive, web-based software. This is a contractor position with project-based assignments aligned with our live event schedule. Your work ensures that live content is accessible to everyone, everywhere, in real time. The Opportunity - Immediate Onboarding: We are prioritizing candidates who can efficiently navigate our training and qualification process. - Impactful Work: Provide critical access for attendees at live-streamed events. - Total Flexibility: Work from anywhere in the United States, claiming only the available live events that work with your schedule. What We Are Looking For - High Initiative: You take ownership of your learning curve and thrive in fast-paced preparation environments. - Technical Readiness: Access to a high-quality headset/microphone, a reliable computer, and a stable, high-speed internet connection. - Verbal Precision: Excellent listening skills and a clear, consistent speaking voice. - Cognitive Agility: Ability to multitask between listening, speaking, and navigating software. - Professionalism: Strong command of English grammar and the ability to follow complex instructions independently. Requirements - Must be at least 18 years of age. - Willingness to complete a background check. - Ability to remain focused for the duration of live events (up to 90 minutes). CompensationProject-based; $0.50 per captioned minute plus 20 minutes of pre-event check-in/preparation time, overtime rates when a live event exceeds the scheduled duration. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. Beware of job scam fraudsters! Our team uses 3playmedia.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to purchase equipment through us or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone using a different email domain claiming to be from 3Play about a job offer, please report it as potential job fraud to law enforcement and to hr@3playmedia.com.

About 3Play Media: 3Play Media is a leading provider of media accessibility and localization solutions. We work with major media brands to ensure that video content is accessible, inclusive, and linguistically accurate across global audiences. We are expanding our network of freelance language experts to support our growing portfolio of subtitling, dubbing, audio description, and transcription projects. About the Role: Become a Freelance Language Expert Audio Describer with 3Play Media and contribute to high-impact video audio description work. The purpose of audio description is to make the visual content accessible to a blind or low-vision audience. This fully remote, freelance opportunity is ideal for experienced language professionals with expertise in audio description. We are looking for talented creative writers to create, edit, and narrate audio description scripts in French (Canadian) for network and streaming television programming, along with other video content. What You’ll Do: - Write clear, concise scripts in French (Canadian) describing on-screen visuals in language appropriate to the style and intended audience of the program - Develop and utilize efficient research methods - Follow instructions and adapt writing style with feedback given - Review and edit scripts while providing creative and technical feedback - Create transcripts or other specialized script files - Complete projects on schedule within a tight deadline environment - Document progress of each job using in-house software - Perform other related and assigned duties Qualifications: Ideal candidates will be fluent in Canadian French and possess strong English language skills. A degree or experience in Communications, Journalism, Broadcasting, or TV/Film Production is a plus, with a degree in Creative Writing a definite asset. The role requires strong creative writing skills and the ability to craft detailed, creative descriptions of on-screen action. Experience in voiceover, acting, radio, or broadcasting is also a plus. Successful candidates will be highly adaptable, with the ability to quickly learn a unique writing style and master various software programs for audio editing and mixing. Compensation: Project-based; range from $0.20-$11.00 per minute of content (varies greatly by type) plus pre-event check-in/preparation time, overtime rates when a live event exceeds the scheduled duration.

Live Operations Coordinator - Support (Remote/Overnight)Position OverviewJoin a dynamic team in a casual environment where no two days are alike! 3Play Media provides live closed captioning for a wide range of clients, and we need an energetic coordinator who can help keep all of our projects on track. Our team provides Live captions for news broadcasts, live sports, streaming events, corporate meetings, and more. Your job will help ensure that viewers don’t miss a single word. The Live Operations Coordinator for our Support team will work under the general direction of the Live Operations Support Supervisor on the Live Operations team. You’ll be responsible for the coordination, monitoring, troubleshooting, and scheduling of live captioning events. You will provide support to clients and caption writers to ensure our service obligations, goals, and program standard operating procedures are met. You will provide overall assistance as it relates to program coverage, preparation, and transmission of live captioning. General Criteria This role requires strong organizational skills, communication, and the ability to troubleshoot technical issues. Must be comfortable with general technology, Microsoft Windows, and keyboarding. The ideal candidate will be collaborative, proactive, detail-oriented, and able to respond quickly in a live events production environment. We hire across the United States and Canada, with offices in Minneapolis, MN and Calgary, AB. Candidates local to either office are preferred, though remote arrangements are also welcome. This role works a consistent Friday–Monday schedule with hours centered around 2:00 AM–12:30 PM CT. Hours may vary based on operational needs, so flexibility is desired. The expected hourly rate for this role is CAD$25.00 - CAD $27.00 ($18.19 USD - $19.64 USD). Benefits include medical, dental, vision, paid time off, and a full suite of ancillary benefits. Key Duties & ResponsibilitiesLive Captioning Management: Collaborate with the Live Captioning team to coordinate daily live captioning services, ensuring all programs meet customer expectations. Communication Management: Handle incoming phone calls, organize and promptly respond to emails, and monitor instant messages to ensure effective and timely communication across channels. Monitoring & Troubleshooting: Monitor live captioned events, promptly troubleshoot issues, and document disruptions. Coordinate information: Collect, organize, and distribute program-related information to internal teams and external stakeholders. Data Routing: Manage the routing of closed caption data through server equipment using control software. Order Creation & Scheduling: Create captioning orders and assign production resources for urgent requests. Client Requests & Special Projects: Address unique client needs, such as custom caption files, pre-event testing, and other special accommodations beyond standard programming. Process Improvement: Identify opportunities to enhance operational efficiency by staying informed on departmental requirements and collaborating on enhancements. Documentation & Procedures: Create and maintain technical and operational documentation to support team workflows and knowledge sharing. Quality Control: Evaluate the quality, accuracy, and completeness of live captions, providing constructive feedback for continuous improvement. Billing Integrity: Accurately input program and billing information into resource planning software. Flexibility & Availability: Be available for overtime, weekends, and holidays as necessary to ensure full coverage for live events and commitments. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. Video content is everywhere, and digital accessibility solutions are critical for media and entertainment companies, corporations, and higher education institutions. Our solutions provide everything needed to create accessible and engaging content.

Account Director - Media and Entertainment3Play Media is a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and humans to deliver leading recorded and live captioning, audio description, and comprehensive localization solutions (including subtitling, dubbing, and cultural adaptation) to global media and entertainment, corporate, and education customers. We are looking for a full-time Account Director in our Media and Entertainment vertical who brings a proven track record in selling within the localization space. In this role, you will be responsible for finding and winning new business and expanding existing business at our largest customer logos, serving as a specialist in video localization and accessibility solutions. We are searching for highly motivated candidates with demonstrated success in media localization sales to strategically identify, prospect, qualify, and close business within the existing customer base as well as new business prospects in the Media and Entertainment vertical. In this role, you will leverage your localization expertise to manage relationships with our customers and work closely with Customer Success Managers to ensure accounts are growing and supported. The ideal candidate is someone who is dynamic, has a competitive edge, and possesses excellent communication skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients in a strategic way. Your ability to identify and close expansion and new product adoption opportunities will be critical to your success. This is a quota-carrying position, so comfort operating in this type of role is required. About You - A self-starter with a positive attitude and a desire to work in a competitive environment - Demonstrated expertise in selling media localization services, with a deep understanding of the global content lifecycle, including subtitling, dubbing, and distribution workflows - In-depth knowledge of localization technology and the ability to understand technical workflows - Experienced and successful with inbound, outbound, and all types of sales motions - Track record of high achievement; consistently developing and closing new business and/or expansion deals - Demonstrable experience of managing complex enterprise sales opportunities and managing large enterprise accounts - Experience with mapping the political landscape within a company and calculating the probabilities of success - Ability to learn new technologies quickly - Adept at solving challenging problems and building strong relationships - Excellent written and verbal skills, including the ability to communicate effectively with all levels of customer representatives from end users to senior management - Solid work ethic, planning, time management and organizational skills - Leader and mentor; skilled in mobilizing resources to address customer needs Duties and Responsibilities - Grow the 3Play Media customer base by leveraging enterprise level upsell and expansion deals - Learn, refine, and advance the 3Play Media sales process including; deep qualification, through product demonstrations, and contract negotiations - Act as a trusted advisor to clients on globalization strategies, helping them scale their content reach through efficient localization and accessibility frameworks. - Coordinate with internal departments to provide compelling value propositions that address the complexities of global media distribution and regional compliance. - Document customer and prospect corporate maps to align to decision makers, champions, influencers, and buyer teams. - Communicate with clients to understand their needs and act as a trusted advisor - Leverage Hubspot, LinkedIn, and other technologies to prospect, source, and organize your pipeline - Keep accurate records pertaining to customer relationship and account notes - Develop and maintain a comprehensive contact map within each designated customer - Develop and deliver clear and effective written proposals for prospective and existing customers - Maintain updated knowledge of company products, services, product applications, market conditions, competitive activities, advertising, and promotional trends - Identify and remove potential obstacles that may impede a customer’s continued investment in 3Play’s products or services, while also ensuring alignment to 3Play policies - Exceed monthly and quarterly new bookings quotas - Provide executive team with pipeline transparency through regular oral and written reporting - Participate in industry events, conferences and trade shows - Bachelor’s degree preferred - 3+ years of selling experience in the Media and Entertainment vertical, specifically focused on high-volume localization or video accessibility contracts - 5+ years of previous successful enterprise-level sales experience The expected base salary range for this role is $120k - $160k.