Department: 13518 Enterprise Revenue Cycle - Government Billing Operations: SE PB Medicare Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8:00am-4:30pm- Flexible schedules may be available after 90 Days. Pay Range $28.55 - $42.85 Major Responsibilities: - ​Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets. ​​  - Responsible for operating within budget limitations and authorized staffing levels.​​  -  Assesses employee training needs and coordinates with the training department to ensure appropriate development.    ​​  -  Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality. ​​  -  Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department.  ​  - Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses. ​​  -  Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.   - ​ Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance.   - ​ Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members. ​​  -  Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations. ​​  -  Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions fo the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business. Licensure, Registration, and/or Certification Required: Education Required: - High School Diploma. Experience Required: - Typically requires 3 - 5years of experience in ​Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medical billing or collections within a healthcare setting and with billing procedures for various types of payers, including private insurance, Medicare, Medicaid and self-pay patients. Supervisory Experience: 3 to 5 years’ experience of supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management. Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections. Hands-experience with patient billing software and electronic health records (EHR) systems.​ Knowledge, Skills & Abilities Required: - PC skills in Microsoft Word, Excel, PowerPoint, and Teams  - ​Previous experience leading a patient accounting team.​  - Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management.  Ability to effectively address difficult and controversial issues. ​  - ​​​Excellent organizational, analytical, and problem-solving skills.   - ​​Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures. ​​​  - Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions. ​​  - Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments. ​​  - General knowledge of business, finance, human management, and operations. ​ Physical Requirements and Working Conditions: - This position is remote, but may require travel, therefore, could be exposed to weather and road conditions. ​​ - Operates all equipment necessary to perform the job.​ - Exposed to a normal office environment.​  ​ This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Join us as an Operations Transformation Manager, Customer & Operations - Drive enterprise-wide transformational activity, aligning with Group strategic ambitions and ensuring this caters to the needs of the business while driving positive customer outcomes - You’ll pinpoint the interventions that will move operations forward, using insight and analysis to make sure these actions demonstrate strong business value and commercial impact - With a remit stretching right across the bank, this far-reaching role offers excellent exposure and the opportunity to be involved in significant and complex change What you'll do As our Operations Transformation Manager, you’ll use a broad range of data to identify the key impediments to transformation and determine effective pathways to enable progress across customer and colleague journeys. Leading the definition, design, and delivery of powerful data-driven insight and analysis, you’ll help strengthen our decision-making and accelerate the strategic transformation of operations across the bank. You’ll also design and implement key measurement strategies and reporting mechanisms that provide transparency, drive accountability, and support effective operations enterprise-wide. As you track and monitor end-to-end, bank-wide business performance metrics, you’ll generate valuable insights and actions that improve overall business outcomes and help us exceed targets. Your work will focus on: - Driving the transformation of operations capabilities and end‑to‑end journeys by using a variety of tools and techniques that meet business needs and future customer expectations - Applying best practices and external transformation benchmarks to ensure the bank’s approach aligns with leading industry standards and emerging methods - Collaborating proactively with stakeholders across the bank to drive the successful delivery of operations transformation - Supporting the development, delivery, and continuous improvement of operations The skills you'll need We’re looking for a transformation leader who has spearheaded enterprise‑wide or global transformation, bringing a deep understanding of the business and how Customer & Operations enables the success of the bank. You’ll work seamlessly with senior stakeholders to influence direction and outcomes, applying sharp, data‑driven judgement that turns insight into action. You’ll also bring the ability to problem-solve and cut through complexity, making sound decisions and recommendations that are carefully balanced against risk, alongside the capability to design and deliver common standards and frameworks that scale across the bank. We’ll look to you to drive systemic, customer‑centric transformation with clarity and purpose, translating strategy into executable plans that deliver measurable customer value. Your strategic thinking, combined with the ability to simplify complexity and create alignment across diverse teams to accelerate meaningful, sustainable change, will be crucial to this role. You’ll also bring: - Proven capability in designing and developing change initiatives applying the right change methodology to ensure safe delivery - Experience in using a broad range of data and insights to drive decision-making with tangible customer and business outcomes - Strong understanding of key operational processes and emerging technologies - Experience using strong external networks and research to reimagine processes and future‑proof propositions - Understanding of Customer Back principles and behavioural change required to implement these principles - Excellent communication and leadership skills to manage a diverse range of business stakeholders and successfully deliver customer and colleague outcomes - Knowledge of legal, regulatory, and statutory obligations, as well as risk management requirements Hours 35 Job Posting Closing Date: 20/04/2026 Ways of Working:Remote First

• Own and drive GTM territory planning and alignment within Salesforce to develop a scalable structure. • Manage full-year territory account ownership and ensure data accuracy. • Problem-solve account and territory alignment questions and manage Salesforce cases while driving clear GTM rules of engagement. • Oversee Sales GTM hierarchy management to ensure role and team alignment across systems. • Define and document the "laws" for lead ownership and handoffs through GTM Rules of Engagement. • Integrate sales methodologies, such as MEDDICC or Challenger, directly into the sales process. • Manage the weekly forecast commit cadence and perform necessary risk assessments. • Partner with the Systems team by documenting Business Requirements for necessary infrastructure builds. • Proactively identify, lead, and assist with the operational deployment of sales process improvement initiatives. • Define pipeline hygiene standards to ensure "good" data for the Analytics team. • Lead initiatives for data hygiene, reporting accuracy, and CRM governance. • Manage month-end close activities, including Salesforce data normalization for bookings. • Facilitate QBRs and Account Reviews to provide high-level sales data and performance analysis. • Collaborate with GTM Innovation and Analytics teams to drive automation improvements and reporting insights. • Support seller strategy by defining what a "productive" representative looks like and partnering with Enablement to shorten time-to-productivity. • Conduct tool audits to evaluate ROI and identify gaps in the current sales technology stack.

• Lead vendor partnerships and customer experience for electronic payments • Optimize payment processes across customer portals • Manage electronic payment strategy