What you will be doing: - Managing inbound customer calls, emails and chats and adhere to defined SLA standards. - Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing) - Troubleshoot customer requests to validate and determine proper next steps - Train customers on product functionality - Facilitate and communicate known bugs with other team members - Input, document and update support cases in CRM application and other internal applications - Manage outbound customer follow-up activities for case closure - Help grow and improve customer satisfaction scores - Maintain inventory snacks and sodas, replenish and order, as needed. On an as need basis(on-site team): - Ensure delivered packages are properly distributed to the correct personnel. - Assist with office event set-up and break-down. - Stock & Clean refrigerator. - Assistance with cultural events, packaging, shipping, labeling and sorting. What you will need to be successful: - 1+ years of SaaS based Customer Support - Excellent oral and written communication skills - Strong computer proficiency - The ability to work independently and as a team member - The ability to work well in an evolving and collaborative team environment - Comfortable with repetitive and routine tasks - HubSpot, Salesforce, CRM experience a plus - Associates or Bachelors degree preferred What's in it for you: The opportunity to join PlanHub, named to the 2025 Inc. 5000 list of America’s fastest-growing private companies, marking our fifth consecutive year on the list—a testament to sustained growth and momentum. You can make an immediate impact as PlanHub moves to dominate the industry! PlanHub Offers: - An awesome culture where you will be empowered, make an impact, and learn a ton. - Open time-off policy. - An excellent benefit package, including medical, dental, vision and life insurance. - 401(k) plan with company match. This role is eligible for an annual base salary of $45,000 - $50,000, based on experience. This position is remote within the United States, with a preference for candidates located willing to work onsite in West Palm Beach, Florida. Applicants must be authorized to work for any employer in the United States. PlanHub is unable to sponsor or assume sponsorship of an employment visa at this time. PlanHub is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description A Customer Service Representative (CSR) provides support to customer accounts and handles any team calls routed to them. Responsibilities include, but are not limited to, assisting customers via phone, chat, and email; processing orders; and issuing credits and return authorizations. The CSR serves as the primary point of contact for customer inquiries. They also support the sales team by answering questions and troubleshooting issues. The CSR is responsible for ensuring timely resolution and closure of all reported issues. Organizational Relationship This position reports to the Supervisor – Retail Customer Service Accountabilities - Effectively communicates with customers team service agents and management. - Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to order status product information claims/returns order processing account status and sales program. - Assesses customer-related problems or issues to develop and implement appropriate resolution; responds to consumer and customer inquiries with due diligence - Responds promptly to customer requests claims resolution order update and order confirmations investigate requests for no charge replacement items. - Interacts appropriately with all MBCI departments to resolves issues. - Shows proficiency and high level of expertise with all business systems as they pertain to this organization. - Answers incoming calls according to department standards and provides appropriate and timely customer feedback. - Processes product returns credits bills. - Provides order entry for multiple brands. - Ensures familiarity with the full breadth of products from stock to custom. - Use knowledge of all aspects of customer service functions to successfully maintain daily account responsibilities. - Excellent phone and order entry skills. - Excellent understanding of basic product knowledge. - Self-development/continuous education- develops with Supervisor. - Maintain knowledge of new products and product changes. - Processing and maintenance of orders outside of normal processes to meet customer or system requirements. - Maintain customer account information process and procedure documentation as well as training role backups. Qualifications - High school diploma or equivalent required. - College experience and/or two-year degree preferred. - Strong service mentality – dedicated to satisfying the customer - Strong oral and written communication skills - Attention to details accurate - Ability to meet deadlines in a fast-paced environment - Solid organizational skills with the ability to manage multiple tasks at once - Exceptional math skills - Product knowledge - Order entry and computer skills – Microsoft Word/Excel/Outlook and Lotus Notes - Self-motivated - Team oriented Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Customer Service

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Submit research requests in a concise yet accurate manner. • Maintain a thorough knowledge of the company and client programs, policies, and technology. • Communicate effectively in a warm and empathetic manner. • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. • Provide support to other positions/operations in cases during heavy workloads or absences.

A Career With a Heart and a Future. If you like helping people, want to feel supported in your work, and are looking to build a meaningful, work-from-home career — this could be the perfect opportunity for you. Every day, people call the AlgaeCal helpline after receiving devastating news about their bone health. They’re scared. Confused. Sometimes even in tears. But after speaking with you, they’ll feel hopeful, empowered, and supported. This is not your typical customer service role. Far from it! At AlgaeCal, we call our team Bone Health Consultants — because that’s what they become. You’ll receive extensive, hands-on training to guide each person with accuracy, care, and compassion. It’s a serious responsibility. And for the right person, it’s also an incredibly fulfilling path. This is a part-time, work-from-home role requiring a minimum of 20 hours per week, worked Monday through Friday. We’re looking for someone who values consistency and can commit to a stable weekday schedule that stays the same week to week. There’s no weekend work, and your hours will fall within standard business hours (PST), typically between late morning and mid-afternoon (for example, between 9:00am and 5:00pm PST). After a period of initial training, your weekly hours will be grouped into a set schedule that works for both you and the team. This might look like 4–5 hours per day across five weekdays, or longer shifts across three or four weekdays. You’ll need a quiet, distraction-free environment, strong communication skills, and the ability to stay fully present on every call. We’re not looking for someone to “get through the day” — we’re looking for someone ready to grow into a role that truly matters. If that sounds like you, we’d love to hear from you. Because for the right person, the sky’s the limit. This opportunity is tailor-made for you if: You’re highly motivated to work at home. You’ve got a solid customer service background. You are passionate about natural health. You’re organized. You’re humble. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :) You’ll also enjoy the following benefits: - $26 per hour with the opportunity to increase rapidly as training targets are met. - A top-notch Mac computer. We want you to have the best tools. - Supported professional development and continued learning through training and coaching. And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too. Ready to apply? If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.  Applications submitted without a resume and cover letter will be unsuccessful.    Please, read carefully: 1. Write a cover letter addressing: - Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements. - Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT - What's the toughest challenge you’ve ever overcome in your life? How did you overcome it? - What do you do for fun? - Explain what you’re doing now for a job: - If you don’t have one, explain why. - If you have one, explain why you’re looking elsewhere. 2. Upload your cover letter and resume: - Ensure that your cover letter and resume are saved and sent as one file. Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume. *Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers. For more information about us, please visit our website.