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Bilingual Customer Service Representative I

Customer SupportCustomer SupportFull TimeRemoteLeadTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

61 days ago

Salary

$19 - $20 / hour

Seniority

Lead

High SchoolSpanishEnglish

Job Description

Bilingual Customer Service Representative I

Conduent

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Submit research requests in a concise yet accurate manner. • Maintain a thorough knowledge of the company and client programs, policies, and technology. • Communicate effectively in a warm and empathetic manner. • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. • Provide support to other positions/operations in cases during heavy workloads or absences.

Job Requirements

  • Must reside in Florida to be considered
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Must be able to submit to a background check.
  • Must be able to work shift Monday- Friday from 10am-7pm

Benefits

  • Remote - Work From Home
  • Full-time Employment with Benefits day one including paid Holidays.
  • Paid Training- Training ONSITE for 1 week then 100% remote
  • Great Work Environment

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