MasterBrand Cabinets LLC logo

MasterBrand Cabinets LLC

Remote Jobs

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

8 open rolesTeam 10001+Latest: May 7, 2026, 2:46 PM UTC
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8 Jobs

MasterBrand Cabinets LLC logo

Cost Accounting Manager

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Role Description The Cost Accounting Manager will support the performance management of multiple manufacturing operations at our Waterloo, IA facilities. This position will be responsible for aspects of forecasting, monthly close, compliance, reporting, performance analysis, and special projects as they arise. This position will also play an integral part in the integration of manufacturing operations in our Waterloo facilities. This role requires the ability to work effectively individually and in teams within a matrix organization while managing multiple priorities across functions and levels throughout the business. In addition, this position requires a deep knowledge of cost accounting, finance, financial controls, systems, information analysis and reporting. The Cost Accounting Manager is a key position reporting to the Director, Finance Operations. - Leads the preparation and review of the annual budget, periodic forecasts, and operating plans. - Oversees and manages the month-end close process and ensures accuracy and timely completion. - Reviews and approves assigned journal entries and account reconciliations and substantiations. - Completes the assessment of monthly financial performance, including root cause analysis and highlighting performance improvement areas to the operations team. - Drives integration of new manufacturing operations at the Waterloo facility. - Performs profitability assessments on product lines, customers, capital investments, and other business decisions. - Performs financial modeling and trend and sensitivity analyses. - Oversees the maintenance and accuracy of standard costing. - Supports physical inventory and other asset control. - Maintains financial integrity through compliance with GAAP and internal controls. - Develops and mentors finance team members, fostering a culture of continuous improvement. - Performs other duties and participates in special projects as assigned. Qualifications - Bachelor's degree in Accounting required (degrees in Finance, Economics, or equivalent also to be considered). - Certified Public Accountant (or Chartered Accountant equivalent), Certified Management Accountant, and/or Master of Business Administration preferred. - 5+ years of accounting experience - with manufacturing experience preferred. - Understanding of and experience with Generally Accepted Accounting Principles (GAAP), and/or International Financial Reporting Standards (IFRS), Sarbanes Oxley, cost accounting and accounting acumen. - Demonstrated ability to develop an efficient and engaged finance team and to manage multiple priorities. - Proficient in the use of Microsoft Office Suite (PowerPoint, Word, Outlook). Intermediate or advanced Excel skills required. - Knowledge and experience with enterprise resource planning (ERP) and/or Material Requirements Planning (MRP) systems such as Oracle, Friedman, Insight, or Qlikview/Qlik Sense. - If locally based, minimal travel. - If remotely based, ability to travel 25% annually (domestic). Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

United States
MasterBrand Cabinets LLC logo

Customer Service Supervisor

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Customer Support20 days ago

Role Description This position is responsible for managing a Customer Service team who supports key customers and strategic business initiatives in the Retail Stock Business Unit. - Collaborate with cross functional teams to achieve at least a 90% clean order rate and performance that meets the stated lead time for Warranty Parts. - Provide direct supervision for team members; develop each associate’s skills according to goals and knowledge level. - Hire and train new employees on new products, product changes, procedural changes, skills and techniques. - Conduct employee performance reviews, provide regular and timely assessment and coaching, and implement corrective action when necessary. - Develop action-planning strategies outlining upcoming steps for improvements. - Monitor workload management and team metric goals, effectively report findings and manage team performance. - Assist Customer Service in resolution of situations regarding customer’s orders or deliveries, answer product questions, and manage plant/manufacturing issues. - Secure new account information from the Sales Leaders, analyze the information, develop customer specific procedures and ensure the team executes according to customer requirements. - Maintain and update internal documentation. - Advance team relationships with all MBCI functions. - Work with IT to resolve and improve recognized system faults and needed enhancements. - Recognize and implement process improvements to enhance Customer Services operations. - On a daily basis, analyze, interpret and respond to report data relative to business needs and make timely operational decisions. - Oversee root cause analysis and appropriate interventions or corrective action to prevent recurring customer concerns. - Assume responsibilities to oversee special projects as assigned. - Self-development/continuous education – Work with Manager to develop a training plan to advance interpersonal/management skills. - Act as backup to Manager – Customer Services as directed. Qualifications - 3 years MBCI customer service experience or related customer service experience. - Excellent supervisory skills. - Effective mentoring and coaching skills. - Superior phone skills. - Computer skills, Word, Excel, PowerPoint. - Proven experience in leadership role with performance management skills. - Demonstrated ability to communicate effectively. - Self-motivated, team oriented. - Solid organizational skills, ability to manage multiple tasks at once. - Demonstrate problem solving and decision-making proficiency. - Extensive product and cabinet construction knowledge. - Strong service mentality, dedicated to satisfying the customer. - Requires energy, enthusiasm and a customer first attitude to internal and external customers. - Ability to train customer service skills and techniques. - A team player with the ability to work collaboratively with our customers and employees. - Demonstrated effectiveness in meeting deadlines and maintaining confidentiality. - Ability to anticipate and plan strategically for future business needs and improvement while maintaining ongoing daily operations. - Demonstrated professionalism. Department Customer Service

United States
MasterBrand Cabinets LLC logo

Customer Service Representative

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Customer Support41 days ago

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to: processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting. 11am-8pm EST Organizational Relationship This role reports directly to the Manager Customer Service Accountabilities - Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs - Effectively communicates with customers, team, sales, and management - Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future - Responds to consumer and customer inquiries with due diligence - Responds promptly to customer requests and investigate/research requests for no charge replacement items - Interacts appropriately with all MBCI departments to resolve issues - Shows proficiency and high level of expertise with all business systems as they pertain to the organization - Maintains knowledge of new products and product changes - Maintains customer account information process and procedure documentation - Consistently demonstrate MasterBrand's Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result - Perform other duties as assigned at management’s discretion Qualifications - Strong service mentality – dedicated to satisfying the customer - Strong oral and written communication skills - Attention to detail - Accurate keying & documentation - Ability to meet deadlines in a fast-paced environment - Solid organizational skills with the ability to manage multiple tasks at once - Exceptional math skills (specifically fractions) - Product knowledge - Order entry and computer skills – Microsoft Word/Excel/Outlook - Self-motivated - Team oriented Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Customer Service

United States
MasterBrand Cabinets LLC logo

Area Vice President, Dealer Sales

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Sales41 days ago

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Area Vice President (AVP), Dealer is a senior sales leadership role responsible for driving revenue, profitability, and market share growth across the Dealer channel within the West region. This role develops and executes regional sales strategy leveraging the full MasterBrand portfolio and serves as a key regional executive leader within the Commercial Dealer segment. The AVP is accountable for overall sales performance, dealer and agency effectiveness, customer relationships, and execution of enterprise strategy, while leading and developing a high performing regional sales team. This role will work remotely but must be located within the West region territory. Responsibilities Revenue & Business Performance - Owns full P&L including revenue, margin, mix, bookings, shipments and share growth for the assigned dealer region. - Drives and execute annual operating plans, forecasts, and performance cadence. - Ensure disciplined execution of pricing, incentive programs, and growth initiatives. - Drive new account and brand growth while mitigating churn within existing dealer relationships. - Partner with Dealer Sales & Operations to deliver accurate forecasts and performance insights. Dealer & Agency Leadership - Lead, coach, and hold accountable dealer sales agencies and Regional Sales Managers. - Manage agency agreements, territory alignment, performance expectations, and corrective actions. - Build and maintain strong executive level relationships with key dealer principals and priority accounts. - Serve as escalation point for significant dealer, agency, or market level issues. Strategic Execution - Translate enterprise strategy into actionable regional priorities for the dealer channel. - Align resources to strategy, set clear goals and performance expectations, and manage execution. - Partner cross functionally with Product, Marketing, Customer Service, Finance, and Operations to drive growth and customer experience objectives. - Plays a key role in dealer network strategy, including expansion, segmentation, or consolidation initiatives Team Leadership & Development - Lead and develop a team of Regional Sales Managers, fostering a high performance, accountable sales culture. - Establish operating rhythm, reporting standards, and execution discipline. - Coach and develop leaders through regular feedback, performance management, and capability building. - Act as a visible, engaged leader representing MBC across the region. Customer Experience & Execution Excellence - Ensure alignment between sales commitments and operational execution. - Using MBC tools while championing continuous improvement - Effectively manage activities across common markets and shared dealer relationships. - Share timely updates with key MBC stakeholders, including executive leadership and channel partners. Qualifications - Bachelor’s degree in Business or related field. - 10–15 years of progressive sales experience with a minimum of 5 years in a senior leadership role. - Demonstrated success in strategic sales planning and profitable market growth. - Experience managing Channel Sales; dealer specific sales leadership strongly preferred. - Proven ability to lead independent sales agencies and complex territories. - Ability to travel up to 75%. Preferred - MBA or equivalent experience. - Experience within dealer channel or B2B manufacturing or branded product environments. Additional Success Criteria - Strong executive presence with confidence, tenacity, and high personal standards. - Polished, persuasive communicator with strong presentation and influence skills. - Demonstrated consultative selling and coaching capability. - Ability to lead and influence in a team environment; creates a culture of trust and support. - Strong analytical, strategic planning, and problem solving skills. - Sound judgment and decision making abilities. - Highly organized with the ability to manage multiple priorities and drive execution. - Flexible and adaptable leadership style; competitive drive with a strong desire to win. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Sales

United States
MasterBrand Cabinets LLC logo

Area Vice President, Dealer Sales

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Sales41 days ago

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Area Vice President (AVP), Dealer is a senior sales leadership role responsible for driving revenue, profitability, and market share growth across the Dealer channel within the West region. This role develops and executes regional sales strategy leveraging the full MasterBrand portfolio and serves as a key regional executive leader within the Commercial Dealer segment. The AVP is accountable for overall sales performance, dealer and agency effectiveness, customer relationships, and execution of enterprise strategy, while leading and developing a high performing regional sales team. This role will work remotely but must be located within the West region territory. Responsibilities Revenue & Business Performance - Owns full P&L including revenue, margin, mix, bookings, shipments and share growth for the assigned dealer region. - Drives and execute annual operating plans, forecasts, and performance cadence. - Ensure disciplined execution of pricing, incentive programs, and growth initiatives. - Drive new account and brand growth while mitigating churn within existing dealer relationships. - Partner with Dealer Sales & Operations to deliver accurate forecasts and performance insights. Dealer & Agency Leadership - Lead, coach, and hold accountable dealer sales agencies and Regional Sales Managers. - Manage agency agreements, territory alignment, performance expectations, and corrective actions. - Build and maintain strong executive level relationships with key dealer principals and priority accounts. - Serve as escalation point for significant dealer, agency, or market level issues. Strategic Execution - Translate enterprise strategy into actionable regional priorities for the dealer channel. - Align resources to strategy, set clear goals and performance expectations, and manage execution. - Partner cross functionally with Product, Marketing, Customer Service, Finance, and Operations to drive growth and customer experience objectives. - Plays a key role in dealer network strategy, including expansion, segmentation, or consolidation initiatives Team Leadership & Development - Lead and develop a team of Regional Sales Managers, fostering a high performance, accountable sales culture. - Establish operating rhythm, reporting standards, and execution discipline. - Coach and develop leaders through regular feedback, performance management, and capability building. - Act as a visible, engaged leader representing MBC across the region. Customer Experience & Execution Excellence - Ensure alignment between sales commitments and operational execution. - Using MBC tools while championing continuous improvement - Effectively manage activities across common markets and shared dealer relationships. - Share timely updates with key MBC stakeholders, including executive leadership and channel partners. Qualifications - Bachelor’s degree in Business or related field. - 10–15 years of progressive sales experience with a minimum of 5 years in a senior leadership role. - Demonstrated success in strategic sales planning and profitable market growth. - Experience managing Channel Sales; dealer specific sales leadership strongly preferred. - Proven ability to lead independent sales agencies and complex territories. - Willingness to travel up to 75%. Preferred - MBA or equivalent experience. - Experience within dealer channel or B2B manufacturing or branded product environments. Additional Success Criteria - Strong executive presence with confidence, tenacity, and high personal standards. - Polished, persuasive communicator with strong presentation and influence skills. - Demonstrated consultative selling and coaching capability. - Ability to lead and influence in a team environment; creates a culture of trust and support. - Strong analytical, strategic planning, and problem solving skills. - Sound judgment and decision making abilities. - Highly organized with the ability to manage multiple priorities and drive execution. - Flexible and adaptable leadership style; competitive drive with a strong desire to win. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Sales

United States
MasterBrand Cabinets LLC logo

Customer Service Representive

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Customer Support42 days ago

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description A Customer Service Representative (CSR) provides support to customer accounts and handles any team calls routed to them. Responsibilities include, but are not limited to, assisting customers via phone, chat, and email; processing orders; and issuing credits and return authorizations. The CSR serves as the primary point of contact for customer inquiries. They also support the sales team by answering questions and troubleshooting issues. The CSR is responsible for ensuring timely resolution and closure of all reported issues. Organizational Relationship This position reports to the Supervisor – Retail Customer Service Accountabilities - Effectively communicates with customers team service agents and management. - Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to order status product information claims/returns order processing account status and sales program. - Assesses customer-related problems or issues to develop and implement appropriate resolution; responds to consumer and customer inquiries with due diligence - Responds promptly to customer requests claims resolution order update and order confirmations investigate requests for no charge replacement items. - Interacts appropriately with all MBCI departments to resolves issues. - Shows proficiency and high level of expertise with all business systems as they pertain to this organization. - Answers incoming calls according to department standards and provides appropriate and timely customer feedback. - Processes product returns credits bills. - Provides order entry for multiple brands. - Ensures familiarity with the full breadth of products from stock to custom. - Use knowledge of all aspects of customer service functions to successfully maintain daily account responsibilities. - Excellent phone and order entry skills. - Excellent understanding of basic product knowledge. - Self-development/continuous education- develops with Supervisor. - Maintain knowledge of new products and product changes. - Processing and maintenance of orders outside of normal processes to meet customer or system requirements. - Maintain customer account information process and procedure documentation as well as training role backups. Qualifications - High school diploma or equivalent required. - College experience and/or two-year degree preferred. - Strong service mentality – dedicated to satisfying the customer - Strong oral and written communication skills - Attention to details accurate - Ability to meet deadlines in a fast-paced environment - Solid organizational skills with the ability to manage multiple tasks at once - Exceptional math skills - Product knowledge - Order entry and computer skills – Microsoft Word/Excel/Outlook and Lotus Notes - Self-motivated - Team oriented Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Customer Service

United States
MasterBrand Cabinets LLC logo

Customer Service Representative

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Customer Support81 days ago
OtherRemoteTeam 10,001

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Customer Service Representative plays a role in delivering exceptional service to both internal and external customers. This position serves as the primary point of contact for inquiries related to orders, products, and services. The representative works closely with customers and the sales team to provide timely and effective solutions, ensuring a positive experience throughout every interaction. This is a remote position, but the hire must be located near Jasper, IN. Key Responsibilities - Communicate effectively with internal teams, service agents, sales representatives, and management. - Serve as the main contact for customer inquiries, including order status, product details, and program information. - Assess issues and determine appropriate resolutions for both internal and external stakeholders. - Respond to incoming calls and emails promptly and professionally, meeting departmental standards. - Maintain comprehensive knowledge of product offerings, including stock and custom items. - Stay informed about new products and product updates. - Investigate and process warranty replacement requests. - Consistently meet or exceed individual and team performance goals. - Ensure complete resolution of customer issues. Qualifications - Proficiency in business systems relevant to the organization. - Strong customer-first mindset. - Positive and professional demeanor. - Excellent verbal and written communication skills. - Self-motivated and team-oriented. - Strong organizational skills with the ability to multitask. - Ability to remain positive in challenging situations. - Active listening and effective follow-up skills. - Solid understanding of product basics. - Demonstrated leadership in applying continuous improvement principles. Experience & Education - College Experience or 2 year degree preferred - Prior Customer Service experience preferred Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Customer Service

United States
Job Closed
MasterBrand Cabinets LLC logo

Digital Deployment Analyst II

MasterBrand Cabinets LLC

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

DevOps Engineer81 days ago
OtherRemoteTeam 10,001

Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Digital Deployment Analyst at MasterBrand Cabinets is responsible for leading solution delivery as it relates to Digital Manufacturing Automation and Material Optimization at MBCI manufacturing facilities. The successful candidate will collaborate and communicate effectively across multiple functional areas and levels to understand business needs on the manufacturing shop floor and convert business needs into solutions using the MasterBrand Digital Manufacturing toolset. Duties include acting as a business partner with the manufacturing automation teams and Digital & Technology support resources, implementing automation solutions, working with vendor partners, working with continuous improvement teams, and ensuring manufacturing automation solutions are meeting stakeholder needs while in compliance with corporate guidelines and requirements. This is a remote role, with a preference of candidates that live close to any of our manufacturing sites across the United States. Responsibilities: - Supports the execution of manufacturing automation projects to advance the companies capabilities in manufacturing execution, operational control, data collection, and reporting, - Develops opportunities to exploit emerging manufacturing and operational technologies including, but not limited to, SCADA, IoT, and Robotics. - Become a Subject Matter Expert (SME) with the software applications that make up the MasterBrand Manufacturing Automation toolset and use that toolset to solve manufacturing problems. - Provide production support for the software applications that make up the Manufacturing Automation toolset - Act as a liaison between manufacturing operations, continuous improvement teams, and Digital & Technology - Work with manufacturing operations partners to determine root cause analysis and to solve business problems using technology. - The expectation is that the position regularly spends time on a shop floor. - Participates in testing activities to ensure that the solution meets the business requirements and that new functionality does not adversely affect existing functionality and manufacturing processes. - Supports the continuous improvement of the Digital Manufacturing toolset, including plant floor applications and machine controls. - Continuously challenge past practices by actively exploring and implementing new solutions and methodologies to improve the quality and time to market. - Train users to operate new or modified software applications. - Extremely proficient at written documentation, especially for requirements, design, implementation, and operational procedure documentation - In written and presentation forms, should be able to clearly and effectively outlines issues, opportunities, and options Qualifications - Bachelors degree in Engineering, Engineering Technology, or Computer Science, or in other STEM majors required. - 4+ years of experience working with manufacturing information systems, manufacturing automation, process control systems - Experience with the ThingWorx IoT Platform preferred. - Familiarity with manufacturing technology, such as SCADA, PLCs, and industrial communication protocols (OPC, Modbus, etc.) preferred - Knowledgeable in object orientated languages and principles as well as database and web development languages such as SQL, HTML and JavaScript - Previous experience working with ERP and MES technologies a plus - Exposure to emerging technologies (e.g., IoT, IIoT, Cloud, etc.) and the application of these in the Manufacturing and Controls areas are a plus - Detailed understanding of troubleshooting methodology and experience in supporting manufacturing systems for shop floor activities - Lean certification or Six Sigma Green or Black Belt certification is a plus. - Strong interpersonal skills with the ability to work and effectively influence in a cross-functional organization without direct positional authority. - Ability to travel up to 25% of the time. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Other

United States