Technical Analyst
Location
United States
Posted
52 days ago
Salary
$123.2K / year
Seniority
Mid Level
Job Description
Technical Analyst
murmuration
• Build data acquisition workflows. Design, build, and maintain Python and LLM-based workflows for civic and public-sector datasets, including API integrations, data parsing, transformation, and validation. Use SQL to investigate, validate, reconcile, and analyze datasets across multiple sources. • Implement collection end-to-end. Tackle data acquisition work from requirements and source evaluation through implementation, monitoring, and ongoing improvement. Work with the team and cross-functional partners to design systems supporting new data types and evolving organizational needs. • Improve continuously. Identify and prioritize opportunities to enhance data quality, efficiency, and reliability through better processes or new approaches. This includes deeply understanding the data to help design better systems. • Get Creative. Create and leverage AI-enabled tools to accelerate development and automate repetitive tasks. Make informed judgement calls about where these tools help and where they don't. • Do the work that makes everything else possible. Not everything is automatable and not every dataset comes through an API. You'll track down information through web searches, government portals, and direct outreach, including calls to offices like secretaries of state, and wrangle raw files (PDFs, shapefiles, and worse) into usable formats. This kind of careful, methodical work is foundational to the team's output. • Elevate the team. Document data sources, processes, and assumptions to support long-term maintainability. Support teammates through code reviews and informal technical guidance.
Job Requirements
- 2+ years of experience in technical or data-focused roles (e.g., data acquisition, data management, data engineering, analytics engineering, or similar);
- Intermediate to strong proficiency in Python, including writing maintainable, well-documented code for data workflows;
- Intermediate to strong SQL skills, including complex querying for data validation, reconciliation, and analysis;
- Experience working with APIs and programmatic data ingestion;
- Demonstrated ability to work independently, manage priorities, and deliver high-quality results with minimal oversight;
- Experience documenting technical processes and explaining them clearly to others;
- Proven ability to collaborate effectively across teams and contribute to shared technical decisions;
- Familiarity with version control systems (e.g., Git).
Benefits
- Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
- Retirement benefits with a 5% employer match;
- A flexible unlimited PTO plan;
- Generous paid parental leave;
- Pre-tax commuter benefits;
- A company laptop;
- A flexible remote work environment;
- A home office setup stipend for all new employees;
- Monthly reimbursement for remote work expenses;
- A yearly professional development fund;
- Mental health and wellness benefits through Calm and Better Help;
- Yearly in-person staff retreats;
- A welcoming culture that celebrates diversity, equity, inclusion, and belonging.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Supporting turnaround projects in an onsite environment • Supporting mechanical maintenance tasks on fabricated steel assemblies (including pipework) • Develop business, predominantly in the Benelux region • Take responsibility and uphold HSE standards on site • Support on site surveys and preliminary visits as required • Review specific project contractual requirements and ensure Zeeco deliver in full to the client • Produce documentation, written reports, inspection reports and RAMS • Work with other groups within Zeeco (such as QC, Projects & Drafting) • Maintaining and carrying out preliminary works on our equipment in between projects
Soporte Técnico de Campo
EZCORPOur Mission is to be the First and Best Choice for Customers’ Short-Term Cash Needs and Quality Pre-Owned Retail Goods.
• Responsable de garantizar la continuidad y desempeño óptimo de los activos tecnológicos de la compañía. • Brindar soporte técnico en sitio. • Realizar mantenimiento preventivo y correctivo. • Gestionar cualquier incidencia, escalándola conforme a los tiempos establecidos en los SLA. • Instalación, configuración, administración y mantenimiento de sistemas informáticos y hardware. • Asegurar el rendimiento óptimo y la disponibilidad de recursos tecnológicos en cada ubicación asignada. • Monitorear el desempeño de redes LAN/WAN y asegurar su correcto funcionamiento. • Identificar, diagnosticar y resolver problemas de red. • Actualizar hardware, software y equipos de telecomunicaciones según las necesidades operativas.
Technical Support Specialist
AttioWe’re building the future of CRM: data-driven, powerful and cutting-edge.
• Provide fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across APAC hours. • Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes. • Investigate issues spanning Attio and third-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering. • Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n), diagnosing failures and recommending improvements, while supporting equivalent builds within Attio’s native workflows. • Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains. • Act as the primary technical support contact for APAC, independently managing a wide range of queries — from foundational product questions to complex technical investigations. • Surface recurring issues, patterns, and product feedback from the APAC region, acting as the voice of the customer to Support, Product, and Engineering. • Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate. • Build deep expertise in Attio’s product, APIs, and integrations, staying ahead of new features to support customers with confidence.
• Monitor system performance across the residential solar portfolio, proactively identifying underperforming or non-producing systems through alerting and diagnostic tools. • Triage and investigate service cases, validating issues and determining appropriate troubleshooting paths based on system data and known failure modes. • Execute remote troubleshooting steps to resolve system issues, including inverter resets, communication troubleshooting, and guiding homeowners through required actions. • Maximize remote resolution by identifying and applying effective solutions, minimizing unnecessary site visits. • Communicate clearly and empathetically with homeowners to explain issues, guide troubleshooting steps, and set expectations for resolution. • Accurately document all troubleshooting steps, findings, and outcomes within Salesforce to ensure clear case history and enable downstream coordination if needed. • Escalate unresolved or complex issues to Service Project Coordinators with clear, complete context, including validated scope and recommended next steps. • Manage and prioritize service queues to ensure all cases are addressed within defined SLA timelines. • Identify trends, recurring issues, and failure patterns across the portfolio, contributing insights to improve monitoring, processes, and product performance. • Collaborate cross-functionally with Service Operations, Product, and Engineering teams to improve alert quality, reduce false positives, and enhance troubleshooting workflows. • Participate in root cause analysis and continuous improvement initiatives to increase remote resolution rates and reduce overall service cost.




