• Headhunt and engage attorneys through LinkedIn, phone, and email outreach • Build and manage a pipeline of high-quality candidates • Conduct in-depth candidate interviews and assess fit • Guide candidates through the full recruiting lifecycle • Advise and influence candidates on career decisions • Partner internally with the business development side of the desk

We’re looking for a Senior Customer Success Manager to support customers across our Corporate Legal suite of products. The role has a focused portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success practices, and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. About the Role In your capacity serving your individual book of business: - Be a deep product expert on our AI-enabled CoCounsel suite of products. - Deliver all aspects of the customer success motion to assigned - customers, in combination with deep CoCounsel product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customer's relationship with Thomson Reuters. - Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements. - Develop enablement for customers in partnership to serve our digital strategy. - Develop enablement to educate Thomson Reuters employees. - Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. - Effectively partner with all relevant internal and external partners and stakeholders. - Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. Key Outcomes - Increased customer adoption and time-to-value across CoCounsel - solutions - Identify and drive expansion across your assigned customer portfolio - High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team - Clear visibility and action plans for at-risk accounts - Strong cross-functional collaboration that improves customer experience and advocacy - Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team. About You You are a fit for the role of Senior Customer Success Manager if you have: - 3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus. - JD or legal experience preferred. - Demonstrated passion through delivering outcomes in a high-performing team. - Energized and elevated others; lead with empathy, clarity, and accountability. - Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. - Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms). - Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. - Understanding of legal workflows, terminology, and common challenges. - Functional/technical skills in GenAI systems and AI prompting engineering, particularly as they apply to legal research, drafting, and analysis. - Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. - Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. - Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. - Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving - impact through curiosity, speed, and collaboration. - Bachelor’s degree required; master’s degree or J.D. is a plus. - Ability to travel 25% . #LI-BS1 What’s in it For You? - Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $123,200 USD - $228,800 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive. This job posting will close 05/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Role Description We are seeking an Associate Attorney to join our law firm. In this role, you will provide legal counsel, perform legal research, draft documents, and update and maintain files. You will gain experience and have the opportunity to learn from more experienced attorneys. This position is ideal for someone seeking to develop and grow in their law career. - Prepare contracts, briefs, motions, and other legal documents - Conduct legal research - Prepare for and attend legal proceedings - Provide legal counsel in conjunction with senior associates - Negotiate on behalf of clients - Maintain detailed and accurate client records Qualifications - Successful completion of a Juris Doctor (J.D. degree) from an accredited law school and bar exam - Active member of the American Bar Association (ABA) - Strong verbal and written communication skills - Strong negotiation and problem-solving skills - Ability to collaborate with colleagues to best serve clients - Flexible work from home options available Benefits - 401(k) matching - Bonus based on performance - Health insurance - Careers Advancement Opportunities - Flexible Scheduling - Competitive Compensation Company Description

Job Title: Catastrophic Injury Team Leader Responsible to: Operations Manager Level: Team Leader A senior role within a specialist Serious Injury practice Minster Law is a personal injury law firm with an established and expanding Serious Injury practice operating across England and Wales, acting exclusively for claimants in complex, high-value cases. Our business is known for its technical depth, disciplined approach to case strategy and sustained focus on long-term client outcomes. This Catastrophic Injury Team Leader role is intended for experienced Serious Injury solicitors operating at a senior level who are looking to practise within a business structured to support high-quality Serious Injury work. Team sizes are structured to allow sustained senior focus on complex claims, ensuring sufficient time and autonomy to work effectively with clients, families, and specialist teams over the life of the claim. Our practice operates to a well-established multi-disciplinary model, integrating legal expertise with rehabilitation planning and wider clinical and professional input to support the effective management of complex Serious Injury claims. Technical Leads, alongside their Associates, are trusted to lead case strategy throughout the lifecycle of the claim, exercising professional judgement within a collaborative environment. The opportunity As an Catastrophic Team Leader in our Serious Injury team, you will: · Lead a group of Associates who handle complex Serious Injury claims, predominantly RTA-based, typically valued over multi-million-pound outcomes. · Alongside your team ,take responsibility for case strategy throughout the lifecycle of the claim, including liability, quantum, rehabilitation planning and settlement. · Provide guidance, oversight and peer support to your team ensuring outcomes for clients and the business are achieved. · Lead with integrity, be respectful of all colleague opinions Essential experience and qualifications To ensure the appropriate level of expertise, applicants must demonstrate: · Qualified Solicitor or Fellow of CILEX with right to litigate with over 8+ Years PQE. · A proven track record as a senior fee earners on Serious Injury matters achieving outcomes of over £3m · A consistent record of high-quality client care. · Experience supporting, mentoring or developing colleagues. · Experience of conducting 1-2-1’s / personal development plans / performance reviews at a senior colleague level · The professional credibility to represent the firm externally within the Serious Injury sector. Reward & Life at Minster Law · £70,000 - £90,000 per annum, aligned with experience and seniority. · Life Assurance – Peace of mind for you and your family, providing financial support in the event of the unexpected. · Income Protection – Financial security if you’re unable to work due to illness or injury, helping to protect your income when you need it most. · TradeAway – Take control of your work–life balance with the option to buy additional annual leave or sell unused leave to boost your earnings. · Time For Me – A dedicated day each month for you, giving you the flexibility to prioritise your wellbeing, personal commitments or time to recharge. · Long-term investment in professional development and progression. · An environment that supports sustained, high-quality practice rather than volume-led delivery. · Involvement in departmental development, knowledge leadership or service improvement. · Engagement with relevant professional bodies or charities (e.g. APIL, Headway, SIA). We are proud to be a Disability Confident Level 2 employer and Platinum accredited by Investors in People, reflecting our commitment to inclusion, development and a supportive professional environment. We encourage applications from candidates of all backgrounds and are committed to providing adjustments throughout the recruitment process and beyond.