Insight Medical Imaging

Role Description Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta. - Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service. - Collaborate with clinic teams to support efficient workflow and timely patient care. - Assist with scheduling processes and provide feedback to support continuous improvement. - Review incoming faxes and coordinate appointments with Physicians and Patients. - Contact patients to confirm, rebook, or fill appointments as needed. - Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment. Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position. Qualifications - High School Diploma (required) - Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered) - Previous experience in a high-volume contact center (required) Requirements - Proficiency with medical scheduling systems and customized computer software. - Working knowledge of medical office routines, imaging protocols, and workflows. - Strong computer literacy, including data entry and electronic fax handling. - Strong task prioritization, multitasking, and time management skills in a remote setting. - Demonstrated empathy and compassion when interacting with patients. - Strong interpersonal, communication, and active listening skills. - Ability to remain calm, organized, and professional in a high-volume environment. Benefits - Paid Vacation and Flex Days - RRSP Matching - Educational Allowance - Employer Paid Benefits - Healthcare Spending Account Company Description A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.

Role Description Insight is currently seeking a Transcriptionist to join our dynamic and expanding team. This is a full time, remote position, with a schedule of Sunday to Thursday, 9:00am to 5:00pm. Applicants must live in Alberta to be considered for this position. - Provide overall medical transcription support to the department, accurately transcribing medical dictations. - Organize and prioritize assigned work and schedule time to accommodate work demands. - Communicate with radiologists and departments. - Provide peer support. - Communicate in a positive and cooperative manner. - Handle difficult situations in a sensitive and proactive manner. Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position. Qualifications - Grade 12 diploma required. - Must reside in Alberta. - Successful completion of a recognized program in Medical Transcription required. - 1 to 2 years' recent experience and knowledge of diagnostic imaging processes preferred. - Reliable at-home internet connection. Requirements - Comprehensive knowledge of anatomy and physiology. - Exceptional grammar, syntax, editing and punctuation skills. - Attention to detail, concern for accuracy and critical thinking. - Superior listening skills, focus and concentration. - General knowledge of diagnostic imaging procedures, billing codes, and desktop applications (e.g. Word, Windows). - Keyboarding proficiency, ability to type 75+ words per minute. - Ability to complete large volumes of work under deadlines. - Commitment to excellence in patient care, quality control and adherence to diagnostic imaging standards. Benefits - Paid Vacation and Flex Days - RRSP Matching - Educational Allowance - Employer Paid Benefits - Healthcare Spending Account Company Description A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.